My teenage daughter was involved in a traffic accident in March of 2010. We had just given her a car serviced by the York Dodge dealer in Prescott. Prior to the accident, we brought the car to York for an oil change and safety check. We requested that the vehicle be checked over well as it was used and soon to be driven by my 18 yr old daughter. The vehicle was returned and the invoice noted "Everything looks good with vehicle."
A few days later, the car's brakes failed and she rear ended one car causing a chain reaction collision. A post accident inspection revealed a long term, and very visible, brake leak at the left rear tire. This was completely missed by the mechanic during the inspection. It is also likely the brake fluid was low and never checked. If my daughter had been driving on the highway, she would have been killed.
We met with the Service Manager, Scott Mc Call who assured us that he would follow-up on our concerns. I also left 8 messages with Toby York, the owner, with no response. I finally located his cell phone number and was able to speak with him directly. Since that time, there has been NO response from this dealership regarding the issue. Stay away from this place - It could save your life.