Young Explorers
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1 stars | | (4) |
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Category: Education
Contact Information Denver, Colorado, United States
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Young Explorers Reviews
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PennyMcC
April 30, 2011
Shopping Essentials Scam
Over two years ago, I purchased some educational toys for my grandchhildren online from Young Explorers. Two years later, I get a call from my bank, telling me there is a suspicious recurring charge on my credit card. They reeled off recent credit card purchases and all were correct except for a monthly charge for Shopping Essentials Membership. This company was totally unfamiliar to me. My husband had believed this was some kind of membership I had signed up for and didn't think to question the charge.
I did not sign up for any shopping membership and never used the membership. Period. I have traced this scam - which cost me over &1000 over two years time - to Young Explorers, a company with a catalogue full of educational toys. I did order toys for my grandchildren from this company - both over the phone and online. It was the online purchase in November 1998 that triggered the bogushopping "membership."
I called Young Explorers Customer Service. Before reaching a representative, I listened to a message promising $20 off my purchase if I look at their shopping membership plan. When Betty finally came on the phone, I complained about these extraneous charges that were a result of my doing business with Young Explorers. Betty confirmed that I had clicked Yes to the trial Shopping essentials program in 1998.
I told Betty that I never clicked Yes and never sign up for Shopping Memberships. Never, never, never. Betty hung up on me.
Great company, yes? Are there other victims of Young Explorers and their participation in the Shopping Essentials scam? Should we talk Class Action suit? This is a particularly offensive scam targeting people wanting to buy toys for their young ones. The money Young Explorers and Shopping Essentials extorted from me was hard-earned. You would think they'd be satisfied making a profit off their products. I guess they got a little greedy over at Youn Explorers.
Georgia
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Grufnik
December 22, 2010
Horrible Service and Deceptive Practices
I would rate their store lower than one star. I ordered something for a child for Christmas on the Dec 16th with the rush delivery. Now they are saying it is not going to be here till Dec 29th. Called customer service and it is "Nothing we can do". Their shipping policy specifically said that it was 3 to 4 day delivery for stuff that is in stock, which this item was and it was ordered on the 16th. So I paid extra for something that is arriving later that the date it was supposed to have, EVEN having given myself some extra delivery time? What BS!!!
Horrible customer service too...first person didn't care and almost immediately passed me off by putting me on hold for 1/2 hour and then the second person had no idea what my case was about and just started over. I should have bothered waiting, cause she didn't care either.
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totallynotgood
December 15, 2010
no customer service
They do not deserve your business. My package did not arrive, I inquired twice about a tracking number (not), sent a third very complete inquiry when the package had not arrived after two weeks. No response whatsoever. The package finally did arrive, one item does not work, but do do not want to deal with these people again. That is, assuming that they would respond to my request.
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VicP84
December 24, 2009
Scam
I ordered ~$400.00 in toys from Young Explorers on December 12, 2009. Some of the items were listed as "Out of Stock, due in soon." I paid extra for 2-day shipping, knowing that some of the items could not be shipped straightaway.
Only one item arrived 2 days later by express shipping. On the 19th, I checked back in on the website and found that the items that were "Due in soon" now had specific dates listed for when they would arrive in the warehouse. Most dates were in mid-January 2010, one was in April 2010, none were in December of 2009. I found a link on the website to view my order and found that other things had just shipped, but not by the 2nd-day air I had paid for. I also discovered, to my surprise, that one item had been cancelled. I had never received an email about the cancelled item. I called the company and 3 times in a row, after holding for 15 minutes, I was directed to a messaging system.
I called the company again today (12/23/09) to inquire about an item that was listed as shipped on the 18th but had not yet arrived. I was able to reach a representative. I remarked that I had paid for 2-day shipping and the representative said "No, you didn't." and when I argued that I had paid the extra money when I placed the order and that this was listed on my order form, she said "What's your point?" and then hung up on me.
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