WATCH OUT FOR ADS ON CRAIGSLIST! DON'T GIVE THIS COMPANY YOUR $200!
Originally I was searching for a home to rent or rent to own on craigslist.com. I came across this advertisement for pre-forclosed houses for rent so I called the number listed. When speaking to the gentleman on the phone (Bob), he stated I had access to this site for pre-forclosed homes and if I didn't find a place in 90 days I could get a full refund. He took my payment of $200 and stated I would be receiving an email with access to this site www.americanstandardonline. Never once did he state any other policy over the phone. The site is ridiculous, all it has is a little information and a google maps street view of the houses. Some of these views only show the rooftops! If I wanted to go look at a house from the street or roof I'd drive over there or go onto googlemaps on my phone! Of course I didn't know about all of the issues with this company until after the fact. When calling today, I first spoke with a gentleman who said that in order to cancel the account, I'd have to wait 90 days AND have 5 denial letters for houses. When I heard this I thought to myself, "Bob never told me this before he took my payment and signed me up." I asked to speak to a supervisor because the first representative said that "that's policy" and that it's stated in the policy. I spoke with a woman supervisor who practically made me feel like an idiot, stating that when you log into the site for the first time it has you accept that you agree to the terms and said I obviously am upset with myself for being irresponsible. She didn't have any answers for me so I told her, "have a nice day" and hung up.
I've filed a complaint with BBB and hoping on a response this week.