I ordered ONE trial offer of this program for my granddaughter. I received "2" confirmations. I contacted YBCR and was told I have to wait until I receive both packages, call and get a return number, pay to have it shipped back and then it will take about 30 days to do that. I did NOT get charged the trial offer, I got charged over $200 AND also a 2nd charge. I asked to have the 2nd order cancelled as it was unauthorized and was told there is no way they can cancel the order or reverse my credit card. Their customer service department is horrific. Their online customer service people are a JOKE with a capital "J". In today's economic state of affairs when a person is willing to spend their hard earned money they should expect to be scammed by the company they are purchasing a product from. Their customer service desk hung up on me TWICE! Really? Where do these people get customer service training from? They need a new plan. Do they need revenue bad enough to steal it from their customers! LOSERS!

SO i bought this your baby can read system for my daughter and was told that if I wanted to return it I had 30 days to call and get a return authorization number. So I used the system, and it may work for other children, but my daughter was bored with the videos and wouldn't sit and watch them. I tried using all the flash cards and that wouldn't catch her attention either, so instead of waste $240 on something she wont use, I called to get the authorization number. I sent out the package, which I had to pay to return, and got a tracking number and insurance on the package. The post office told me that it would only take a couple days for them to get the package. after 5 business days, I still hadnt received a notice of refund so I got online and checked the tracking number on the package and it said that my package was received by them 2 days prior. So i got on the phone and called them. The lady on the phone was very rude. She pulled up my account and said that they did not receive any package. I told her to check again and she said she was sure that they had not received the return. So I then told her that thats impossible because I had a tracking number that said the package was delivered 2 days ago. She asked for the number and when she came back she said "oh yeah I guess we did get it." I believe that if i hadnt had a tracking number on it, they would have continued to lie and charged me for the whole system even though they got it back! So a warning to you guys when you buy anything and try to return it, get insurance AND a tracking number to back yourself up!!!