I have never dealt with such a rude company. Not only was their response time slow, I received an initial agreement saying they would not charge anything until we approved the proof via email, yet our card was charged the FULL amount (over $1000) without so much as receiving a proof OR an email saying we were being charged! Once I sent the file image for our product, we never heard back or received a proof (after our card was charged). So I called and left three voice mails as well as emailed them saying please cancel our order and refund us with no response back. Upon calling again, I apparently reached them while they were on vacation. He told me I was so rude for bothering him while he was on vacation and that our order couldn't be processed because the file was too big. (You couldn't have TOLD us the file was too big, or sent it back to us?! As well as their website says ANY file size can be accepted.) He then proceeded to write the most horrific email I have EVER received from a company saying we cut his vacation time short (is that my problem your number on your website is your cell and you don't have an out of office response on your email?) and that I was rude and to not bother him anymore. I'm sorry, I thought I was the paying customer and you are the one trying to run a business. I was never rude, rather just trying to get a response and our product, and then finally a refund for a charge that never should have occurred in the first place according to their agreement. I am blown away by their lack of professionalism and the way they treat customers and only hope no one else ever has to deal with them.