The tracking tool and email communicaiton is terrible. When the tracking status of the shipping says "NOW ON TRAILER 119917 LOADED FOR DELIVERY" one would assume that it will be delivered the same day. I wasted a whole day waiting for the delivery that doesn't happen.

If you can't provide the right tracking information on your website, then DON'T. If you expect your customer to call to schedule an appointment for delivery, then DON'T PUT THE WRONG ESTIMATED DELIVERY DATE IN ONLINE TRACKING. If you don't care about your customer, DON'T BE IN THE SERVICE BUSINESS.

Beware people shipping items Freight Collect with YRC...I had a box of books missing from the shipment and this company wants to only pay a claim of $25.00 ...50 cents per pound!!! The box was worth $324.00 so please be aware that your shipments are NOT covered with this ripoff company when they mishandle your shipments!! No where on the Bill of Lading can this information be found...I was told you have to go online to research it but looking through pages of useless jargon...I still see no information...RIPOFF!!!

I am currently in the midst of dealing with my shipping woes from YRC. I placed an order several weeks ago which was shipped through them. No problem.

I downloaded and printed out my bill of lading and tracked the order. Again, no problem.

I was informed that I had to schedule a delivery time. Fine and dandy, did and done.

I scheduled the delivery for today (3/2) between noon and 2 pm and scheduled the time off work to be there to take the delivery. No problem, I thought.

Then, later yesterday afternoon (3/1) as I'm getting ready to step into a meeting, I get a call from the YRC driver, wanting me to meet him at my house right that moment. Obviously, I could not. After repeated sighs and huffs and puffs (on his part) and me telling him what time I was due off work and the earliest I could possibly be home, he informs me that, well, he's heading back to their warehouse and doesn't know if I'd be able to get my delivery today.

I responded that I had scheduled a specific time today at THEIR request and expected that my items would be delivered at that time, as I had already arranged time away from work, etc. in order to take the delivery. After getting off the phone with the driver, I immediately contacted the local warehouse and was told that yes, my delivery was still scheduled for the same time today and would be delivered as scheduled.

Today, I made certain I was home by the appointed time, and after sitting there, staring at the clock for an hour and a half, I called to see if perhaps he was running late, just in case I needed to do some last-minute schedule rearranging for the afternoon. Upon calling the warehouse, however, I was informed that my package had been taken off the truck this morning and was sitting there, more than an hour's drive from here, and that the soonest I could possibly expect it is "sometime tomorrow."

Needless to say, I'm rather infuriated at the moment. Not only has this company cost me however much they charged to ship my item, they have also cost me not one afternoon, but at least two, of work, a lot of headache medication, and an irritated supervisor. And, of course, I'm wondering if I'll get my shipment tomorrow or sometime by the end of this week.

This company isn't only a headache to those who ship through them. They're also a headache to the people awaiting shipments from them, and in my humble opinion, they make the companies who choose to ship through them look inefficient and incapable from the customer's point of view. If you are a company wishing to send freight to customers, I would advise you choose another carrier. If you are a customer awaiting shipment, I would advise you stock up on Excedrin.