I made a large purchase from this Yves Rocher(over $200) and on the web page the price listed for a brush-set was on sale for 50% off the normal $15, so it was $7.50. I placed a large order with over 20 items and did not realize until after the order was placed that the brush set some how ended up being charged at the full price and not the 1/2 price it was listed for on the web page. When I contacted Yves Rocher customer service they told me I was looking at a different Yves Rocher web page. I even copied the web page as a JPEG image with the sale price listed and sent it to the customer service. And their response was... well I pasted it all below.
On Dec 2, 2008, at 9:11 AM, customer_services AT yrnet.com wrote:
Customer Number: 6XXXXXXXX
Dear Ms. XXXXXXXXXX,
In response to your email, we wish to advise that it is indicated on our website that the 50% off excludes already reduced items, samples, "every day low priced" items such as Plaisirs Nature, Limited Editions, Gift Sets and some seasonal items. Since the Makeup Artist Brush Collection is shown at the regular price on our site, and is a gift set (not one of our regular items, ) it is not included in the 50% reduction.
Following your request to cancel your order, we regret to inform you that we were unable to intercept it on time. As an alternative, we suggest that you refuse the parcel at the time of delivery or, that you return it to us along with the shipping and handling receipt.
We apologize for not being able to respond in a more positive manner, and we appreciate your understanding in this matter.
Should you have any further questions, please do not hesitate to contact our Customer Service Department at our toll-free number: 1-800-321-3434 or by email at customer.services AT yrnet.com. Our representatives are available 24 hours a day, 7 days a week for your convenience.
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Date: Mon, 1 Dec 2008 22:11:26 +0100 (MET)
From: customer_services AT yrnet.com
Subject: Re : c47233e14ef3343 Question about a payment or balance due
Customer Number: 658387154
Dear Ms. XXXXXXXXXX,
We wish to inform you that the Internet promotions available on our website
(www.yvesrocherusa.com) are completely different from the Internet promotions
available on our new Holiday Boutique (boutique.yvesrocherusa.com). Each
promotion offers you different gifts, products on sale, shipping fees as well as
different terms and conditions.
As listed on your order confirmation and on our website, the 51987 - Makeup
Artist Brush Collection is $15.00.
We apologize for not being able to comply in a more positive manner with your
request and for any inconvenience this may cause.
Should you have any further questions, please do not hesitate to contact our
Customer Service Department at our toll-free number: 1-800-321-3434 or by email
at customer.services AT yrnet.com. Our representatives are available 24 hours a
day, 7 days a week for your convenience.
We thank you for your interest in Yves Rocher products.
Best Regards,
Marie-Andrée Hould
Customer Service
Yves Rocher North America
customer.services AT yrnet.com
1-888-909-0771
Beauty Shop On line: <a href="http://www.yvesrocherusa.com"
target="_blank">http://www.yvesrocherusa.com</a>
In an effort to offer you the most current shopping opportunities, we may
contact you by email with news about Yves Rocher products, service, and events.
You will only receive these emails if you have subscribed to receive them or if
you have placed an order from our website. If you do not wish to receive these
E-mails, please contact us at customer_services AT yrnet.com or simply unsubscribe
through the links included in any E-mails received by you from Yves Rocher.
We thank you for your interest in Yves Rocher products.
Best Regards,
Lorna Lorenzi
Customer Service
Yves Rocher North America
customer.services AT yrnet.com
1-888-909-0771
-------------------- Message d'origine----------------------
FROM ME TO YVES ROCHER
le 30/11/2008 00:55:14
sujet : Question about a payment or balance due
I just realized one of the items i ordered is in the cart for full price, but
when i added it to the basket it was listed at half price for $7.50. The item
number is 51987 and the item is Makeup Artist Brush Collection
Regular Price: $ 15.00 Now $ 7.50 . I would please appreciate is the $7.50
difference would please be refunded to my credit card. Thank you
________________________________________________________________________
-------------------- Message d'origine----------------------
FROM ME
le 01/12/2008 23:04:59
sujet : Re: Re : c47233e14ef3343 Question about a payment or balance due
When I go to the webpage as I did the day I placed the order the it says the
entire site is 50% off and the free shipping and gifts are the same ones listed
as I received. If this is an issue and you will not honor the price listed on
the web page I would like to cancel my order.
