I have spent my career in a public service field and know the importance of "the customer". Apparently, Z Galleria does not grasp this concept.I am continually disappointed by the lack of "service" that exists in many stores and service organizations.

And ironically, it is part of the reason we have established a consulting firm that addresses the "customer experience" needs. If stores like yours continue to treat patrons as I was treated today, Internet shopping will continue to see growth, and people like me who like to to business in person will migrate to using the web. Less of a chance to be humiliated and disappointed.