What kind of a Zale Store Manager who will put her own employee down and bully them at the same time. I witness in many occassion and instances an employee in Zale is being bullied by his and her own Zale Store Manager. I can't believe how the Zale Store Manager bully her own employees. Also; what kind of Zale Store Manager who come to work late and leave early before her schedule end. Who also the first one who go to lunch and stay for lunch for hours. I am very disappointed! Imagine I waited for this Zale Store Manager to take care my refund but she was in Nordstrom Cafe for along time eating and enjoying chatting and bragging how she would fired her employees as she just do not like them personally. I bought a ring from the Zale Store Manager which she charges my credit card twice. When I called the Zale Store Manager about my credit card being charges twice, all she can do is just come to the store and will refund you by voiding the transaction then she just hang-up without letting me know when. This Zale Store Manager is grumpy and have a very nasty attitude. She is more busy gossiping about her employees than helping them which make me sick as every time I come to the Zale Store all she do is complain how unhappy she is with her all employees. No Zale Store Manager who is in the right mind and who has a proper training who will put down her own employees. I recommend for Zale Corporation Management to help this Zale Store Manager in Pentagon City Mall
to train this Zale Store Manager as she is lacking a lot of customer service training as she do not know how to talk to people specially to her own employees and loyal Zale customer.

Zale Store Manager Pentagon Center Virginia very nasty, cruel, unpleasant bad customer service attitude.
Bought and purchase a ring but since she is having a bad day she denied me a customer service in stead she
recommended me to buy a ring at Kays Jewelry Store downstairs. Zale Store Manager rather continue
arguing with her employee than helping us customer.

Went to Zale Jewelry Store Pentagon City Mall to purchase a Diamond Ring and talk to an old Asian Sale Rep. and promise that I will be back to purchase it with my fiancee. The next day I came back to Zale Jewelry Store with my fiancee and unfortunately the Asian Sale Rep. doesn't work. So I end up talking to another a new hire Sale Rep. and because the new hire sale rep. could not give me the exact amount of discount she ask me to wait as the Zale Store Manager still at Lunch in Nordstrom Cafe. I waited for over an hour still the Zale Store Manager at Lunch. So me and my fiancee decided to browse around the mall. For over four hours later we came back to the Zale Jewelry Store and the Zale Store Manager can only say, she enjoy talking to the Helzeberg Jewelry Manager and forget the time, no apology in her part. Then store manager says, well you should have not waited that long. Then she proceed in ringing the ring to the cash register without asking me the price of the diamond ring. When I told the Zale Store Manager that I was given a discount by an older Asian lady sale rep. All the Zale Store Manager say is that the zale store sale asian lady do not know what she talking about. Then she she said; look if you do not want this ring, let me know your holding my time as there more customer out there who need my help. Not realizing I waited for her for four hours. I feel bad and I promise myself not to there anymore as the customer service is suck and very nasty specially the attitude of the Zale Store Manager.