Where should I start? I have been lied to since 12/24 when I ordered a channel diamond 1 carat band. I am thanking god I never turned my original wedding band since they have no idea when I will ever get it. I was told it would be 1 to 2 weeks on 12/24/10 but I called on 1/14/11 after calling for weeks when will it be ready to be talked down to by a sales associate (Dennis) at Galleria Mall Fort Lauderdale, FL. I called corporate and spoke with a Tonya on 1/14/11 after I was talked down to by the associate to be told by corporate that the ring will take 6 to 8 weeks not 1 to 2 which again is a LIE to make a sale on 12/24/10. Now I have never had an incident b4 in the past with Zales and we have spent alot of money with them to be shocked by their response is be patient and wait another 5 weeks. Ok so I am waiting and I am in week 7 with no update on the ring until my husband walked into Zales on 2/9/11 to be told the ring they THINK is in India. I have called on 2/7, 2/8, and 2/9 all being told that the district manager will call me since 2/7 which still has NEVER happened as of today 2/10/11. I am so done with them and will never purchase another item from them and hate to think that I have to wear this one. I still have no updates since 1/14/11 and as of today which is insane. I could have gone anywhere and spent my money and wished I had thought twice because they better not pull a scam on me and size down a 7 to a 4.5 or I will freak. I have been LIED to for months and I am tired of it, this was supposed to be a anniversary/Christmas gift which I don't want anymore. I hung up on corporate because the woman there was aggravated because I wanted an update and of course they don't have one because they have no idea when or if I will ever get this ring. If there is a pc of advice I can give anyone out there who are thinking about buying anything go to Jared/Mayor's, JR DUNN and save yourself the headache because Zales is going down like a bunch of clowns. If the store you choose has liars in it and offers and outlet stores think twice its just really not worth the aggravation. (1) THEY LIE TO MAKE THE SALE, (2) THEY LOVE TO TAKE MONEY FROM YOU WITHOUT ANY PROMISE OF AN UPDATE, and (3) THEY DONT CARE ABOUT YOU THE CUSTOMER OR VALUE YOU. As far as if I have the ring that would be a NO and I still have no idea when I will get it so I can't say there is any happy ending.