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TopK91
February 8, 2010
Bait and switch scam
Purchased a tennis bracelet that was in a display, clearly priced $99. after it was paid for, was told that was not the $99. bracelet it's a $2k, bracelet and we can't sell it to you, the money was already taken from my account, I then owned the bracelet, who puts a $2k bracelet in a $99 display? I received no comment from the customer service department of Zales. Incompetent and inept sales staff. I wrote a detailed letter to the customer service department and several weeks have gone by with no response, with the way our economy is now, this business can afford to lose Customers this way?
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LedK84
January 5, 2010
Stolen wedding ring
Took my ring to Zales to be re-sized & when I returned in 3 weeks to pick it up I was informed that my wedding ring was stolen off the delivery truck & not to worry b/c they'd "already reordered a new stone" & blah blah blah "standard procedure"
My husband & I are furious b/c of their easy going could care less attitude regarding sentimental value of the ring in addition to the fact that they called to order a replacement w/o so much as a phone call to me letting me know what happened. I found out when I arrived at the store a day after the promise date to be told. The manager was more concerned with the stores loss and minimized my $3500 ring as it was only one of 20 pieces stolen.
We have since went above his head to the regional manager & currently have been given the option to simply take the replacement ring with no acknowledgement of wrong doing, or take cash close to $1000 less than what we paid for the ring. I am mortified. I don't know what to do. My wedding ring is gone & either I take a look-alike or cash to buy a cheaper ring elsewhere, or of course contact a lawyer...To be continued. DO NO BUY ZALES.
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