So this is my story... October 22nd, 2009 my then boyfriend proposed to me, making me the happiest girl ever. The ring was stunning!!! A beautiful round main stone, with three rows of 8 pavè diamonds on either side of the main stone, as well as tiny diamonds surrounding that. Not knowing my size, he purchased the ring from the store and did not special order it (nor was that recommened by the salesman). He had a larger higher quality diamond put in the ring. The main diamond is now uncentered, the day after I recieved it a pavè set diamond fell out and needless to say I was not impressed. I did not make a huge deal out of it however because I still needed to send it out to be sized. The ring's standard size was a 7 and I am a 5.5. I brought my ring to the store on November 7th, 2009 for the sizing and the diamond replacement and got it back November 18th, 2009. That night I wore it for maybe and hour before I took it off to go to bed. The next morning driving to work I realized that I was missing ANOTHER diamond this was around 8am. Then by 9am I realized I was missing yet ANOTHER diamond! By now I am furious and call Zales. The manager "Rick" told me to bring my ring in Saturday the 21st and the jeweler will fix it while I wait. So I bring the ring in and wait 2.5 hours to get my ring back, leave the mall and get 5 minutes down the road and 2, yes 2 more diamonds fall out. I head back to the store and the jeweler says he has no more diamonds to put in it and I have to leave it there. So I do and in the mean time I special ordered the same ring in my size, since the re-sizing of the ring obviously compromised the settings. So I make sure to tell him that I want the damaged ring back before Thanksgiving, so I can show it off to all my family. I picked it up November 24th only to find that the jeweler could not get any of the diamonds to stay in it. So now its December 1st...I have an engagement ring with 8 missing diamonds, I am furious and I am patiently waiting for my new ring. If ordering a new ring does NOT solve my problem, I will take it to another level. I will NEVER buy anything from Zales again in my life. The salesman and the jeweler should have both realized that the integrity of the ring would be compromised if sized and a new ring should have been ordered therefore avoiding this mess. This ring needs to be a special order ONLY. It is insane to me that this would happen...my engagement has turned into a stressful hassle, not what any bride to be wants. I hope this helps in your decision.