My husband bought my engagement ring in the Rancho Cucamonga, CA Zales store March of 2006. By May 2006, I'd lost a diamond. I don't do labor, I will admit to wearing my ring all day/night... but I assumed that was what you were supposed to do with an engagement ring!!! It took two weeks to get the diamond replaced. When I got it back, the tint seemed a bit off, and the cut didn't fit the setting (tad too small on one side). I didn't complain about this... I was happy to have it back. By July 2006, I had to take it in AGAIN for another missing diamond! I couldn't believe how ridiculous it was that I'd only had the ring for a few months, and already had to replace two diamonds. It's heart breaking enough that part of the ring that holds such sentimental value is not whole anymore, as far as items that were there the night he proposed!!! I got it back just intime for my August wedding. Two months later, ironically enough as I am sitting with a friend and exchanging scary "I lost a diamond" stories... I glance at my ring, and to my surprise (not sure why I was surprised, but nonetheless), My prongs are broken! WHAT THE! Again, I work in an office. Short of washing my hair or doing the dishes, these hands are never anwhere near anything strong enough to rip out diamonds or break prongs! This time, it literally took 8 WEEKS to get my ring back! Knock on wood... I got it back November 2007, and I haven't had anything wrong since. I'm just waiting for it!

Here is the kicker. My little sisters fiance asks me to ring shop with him. We looked everywhere... ended up in the same Zales where my husband bought my ring. We laughed about "we shouldn't purchase here, who KNOWS what might happen with this ring!" But it was the perfect ring... she was thrilled when she saw it. It fits her personality to a T! So, for a moment, everyone forgot that it was purchased at Zales, and all fears were set aside to enjoy her sheer happiness everytime she looked at her left hand. Low and behold. The poor girl takes it in to have it sized. She just picked it up, and her fiance called with a horrific story. Not only is the ring now missing 4 diamonds (small specs on the side, but still, they are missing!)... but there are three gashes in the ring (one on the inside, two on the sides) which we can only imagine were left from a vice or something that held the ring during the re-sizing. I cannot believe this, I don't know what to say... I feel horrible for even suggesting Zales to my little sisters fiance. And of course, when her soon to be husband calls the shop completely outraged, they tell him "you have insurance, send it in, we'll have it fix... or you can have it replaced with another that looks just like it." Yeah, that's what they told me. Do they not realize the significant value of a ring he gave her the night he proposed? HELLO! I understand they won't comp the ring... but why the hell does Zales have such POOR quality jewelry, why the hell are we all complaining about the same thing... and they are STILL in business?

Signed, PLEASE tell me where to go from here!