Im writing to express I felt Zara at Maidstone Branch UK have treated me in an unacceptable, unreasonable and unfair manner.

On 22 June 2010 (Tuesday), Ive brought an unwanted skirt to exchange for other goods whilst I reached to the till, I have noticed there was no receipt to be presented. The Shop Assistant refused to exchange the goods, in the meanwhile the Shop Manager also turned up to the till and I explained to her that I have bought the skirt at the weekend, so the Shop Manager started to search through her file containing receipt records, however, while I was still trying to recall my memory for a specific time just to help her to progress further, she had changed her mind and she slammed her hand on the file. She got annoyed and refused for the exchange. Then she has just walked away.

Her rudeness gestures and facial expressions have showed that she was very impatience, short tempered and I have given her such a troublesome in the morning. I have felt ever so embarrassed to beg for an exchange in front of all other customers which the items I have already paid for and was unwanted.

I have not been noticed their list of policy and this kind of situation havent been happened to me in the past. Since then, I have found the receipt at home. I returned to Zara and produced the receipt and the goods for a full refund which they abode.

In the above case, the Shop Manager has managed to obey the company instructions, however, she have not only neglected assess my circumstances appropriately in respect of taking a glance of the returned goods (which all of labels was still hanging out of the skirt), but also failed to maintain their code of conduct towards their valued customers. In view of this small matter, we will not shop at Zara in the near future as such rudeness attitudes towards customers would not be tolerated.

I would like to advise Zara that they could give more flexibility and adaptability to customers in respect of above situation and improve the staffs conduct by giving them more professional trainings and advices towards customers relations. At last, I, sincerely urge you to deal with this matter without further delay. Thank you for your attention indeed.

i guess Zara will just be ignoring all their complaints because they dont hv any customer services at all.