While shopping in the mens section of the Zara store on The Strand in Sliema, Malta, I came upon a rack of Polo shirts all of which were the same model. The only difference was their colour. On top of the rack was a sign which said, "SPECIAL PRICE €25.95. On the end of the rack was a navy blue shirt. It had a price tag of €27.95 on the shirt, but as I said their was a prominent sign on the rack stating "SPECIAL PRICE €25.95.
I took the item I was interested in and proceeded to go to the cash check out on the main floor. The cashier scanned the item and said it was €27.95. I pointed out to her that the rack had a special price sign on it. She said she would check and called the attendant on the first floor to inquire. She came back with the answer that it was a T rack and that the item was on the rack where there was no sign. I told her this was not the case.
I went back to the first floor where I clearly saw this was not the case. The sign was on the rack I took the shirt from as there were 3 or 4 shirts remaining with the same color. The Manager on that section then changed the stories to two separate explanations. The first was the sign didn't mean all the items. (They were all the same model of polo shirts with different colours. The rack was only about one meter long) Her second explanation was that particular color of shirt, the price tag stated €27.95. I said to her that they were all the same model and there were 4 or 5 of the same color on that rack of about 20 polo shirts and a prominent sign sating a SPECIAL PRICE.
I then asked to speak with the store manager. While waiting for him I noticed this was not an isolated incident. In fact the store has a policy clearly as I went around the store looking for other racks with SPECIAL PRICE signs and the item on the end, (a popular colour) was higher priced. This is indeed a sales strategy of ZARA.
When the store manager Malcolm finally arrived he came with the manager of that section. They obviously knew what the complaint was. I told him I felt Zara was using deceptive marketing practices. He defended the store position saying the price tag was €27.95 and the fact they had placed 4 or 5 shirts at a higher price on the SPECIAL PRICE rack, that was of no significance. As I pointed out, they use this deceptive tactic throughout the store. They were quite unapologetic.
There are 2 issues here. The first is in my opinion ZARA is attempting to mislead its customers. Secondly Zara spends millions of euros every year advertising to attract customers and yet they practice in deception to cheat their customers and anger them as well. I personally will never shop in this chain store or its affiliates again. I will also spread the word around as well as forward this complaint to several consumer protection agencies and the company itself. I don't quite get the rational here.

I was told repeatedly that I was not allowed to stay in the changing room area because I was not trying on clothes. The fact that I would be the person who would be paying for my daughters clothes did not matter. I was told to ask my daughters to go back into the store every time they tried on something different. It didn't matter that I was helping do up back buttons, fetching items in different sizes, etc.
One employee told me the policy is a theft prevention measure. Another employee told me that was not true. I was also told that this had been the policy since the store opened but I had never been told to leave the changing area in this store before. The store was not busy; maybe a third of the changing rooms were occupied so I don't think it had anything to do with reducing crowding in the changing area either.
I was harassed the entire time my daughters were trying on clothes. It was not a experience that I would like to repeat.

I had a terrible and humiliating experience at Zara (Robson Street) Vancouver, B.C. I wanted to return a unworn blouse and the cashier, her name is Melisa (a Korean young lady, very rude), did not greet us or nicely asked me why i wanted to return the blouse. She did not speak a single word with me and my sister. She simply took the shirt and went to the manager. Seconds later, the Manger came and told me that I cannot return the item because it's dirty. I have my receipt, the tag is still on the blouse and I have never even worn it. There's a tiny stain inside the front pocket which I did not even notice when I bought it. The blouse is of linen material and that piece of dirt was apparently stuck on the inside pocket. It was not even burnt mark. Then I was looking at that tiny speck of dirt and picking at it. She then said that I have made a hole and she couldn't accept the merchandise which was even more absurd. There was no hole and I am sure she would put the shirt back on the rack and sell it. The Manager kept repeating that it's dirty they cannot accept it. If customers find defects with purchased products after, they can all return or exchange the merchandies in any other stores. She was VERY rude, I worked in retail induistry before too, and this is not the way to treat customers. She doesn't care about customers. It is a defective blouse, is it my fault that I did not check it? She said it's NOT their responsibility to check for us. So she's accusing me for no valid reasons. I could understand that some people might have worn the clothes and tried to return the products. Basically she was accusing me for doing the same and it is just ridiculous. She then lastly said that she is letting me return it as a favor and that I shouldn't return any merchandise with comprised condition. I have never been treated like this in any stores and I even felt being discriminated against with my appearance (of race and age). I doubt that she would speak to others the way that she spoke to me. I felt the need to make this complaint becuase the customer service was so terrible and it made shopping at Zara a terrible experience. Despite the fact I love Zara, I will never shop at this location and I will make sure all my friends know about this.

Today I was at the Zara in downtown Vancouver. I am familiar with many of their bitchy sales ladies, today was no exception. I was trying on pants in the kids department because being petite, those are the only pants at Zara that are the right length for me. I say, "excuse me" to a sales lady, she eyes me haughtily so I clarify, "I have a Question". This medium height, brown straight hair pulled back in a ponytail, striking red lipstick- witch raises her eyebrows as if it is causing her pain to acknowledge me. "How much does Zara's denim stretch?" "I don't know because I don't buy stuff from the kids section". The other times I've shopped at Zara on Robson, the short large-nosed and dyed hair Persian girl that always works at the fitting rooms on the first floor has consistently without fail been one mighty bitch. "Make sure you bring everything back on hangers". She says this while looking like she wants to rip your head off and tear it into shreds. Most of the other sales people at Zara on Robson (DT Vancouver) look pretty murderous. My apologies to all these poor girls for being so sad and miserable. If all you are shooting for is a dead-end job, then do something you actually enjoy.

I wish to mention a negative customer experience I recently had in the Zara Store location at Rockland Mall in Montreal. The Cashier at the close of sale was very rude, did not smile and stamped my receipt final sale even though I had purchased a regular price shirt there. I noticed he was also sullen to the customer ahead of me. Nevertheless, he kept me waiting a long period of time and did not even apologize or smile. If he hates customers so much, why even work in Retail where good customer service can make or break a sale. In any case, I would not recommend this Zara store at Rockland Mall if you wish to have a good customer service experience. In future, I think I will shop Mexx and H&M more often.