ZELLERS AT ERIN MILLS TOWN CTR COMPLAINT

My wife Beth Wieland was injured by one of the inner doors lower level leading outside from the Zellers at the Erin Mills Town Ctr, on May 30th at around 1.30pm. We were leaving the store I opened the left hand inner door, held it for a few seconds and just as I released it, the door closed so fast my wife did get chance to put her hand up to stop it. And hit her on the upper area of her arm causing a big bruise to which I have a photo of. The doors are located closest to the shoes dept lower level so we went to Assistant Manager Kevin (905-828-9975) who filed a report with them, I requested a copy of the report for my own records, they did not have that kind of system and even asked to see what he had entered into the report, not allowed. And was told we would get a call from “Zellers Headoffice” within 2 business days which did not happen. So I called today June 8th to see what was going on, I spoke with Vera at Zellers and it seems that Zellers Headoffice does not deal with reports from customers, and was told that the “Health & Safety Department” does, and was told that they would call the next day on June 9. Then later that day on June 8th that person “Vera” left a message stating that “they” will be calling me. Plus she stated that customers not have access to Zellers reports, not even to look at them.
If I had not called Zellers back how long would it have been until I did get a call? We did get a call on June 9th but not from “Health & Safety Department” it was from some insurance place in Hamilton called “Crawford & Company Insurance Adjusters”, so the person Jennifer did leave a message stating she would call back later on which she did not and my wife did call back and left a message stating for the person to call back ASAP, but nothing. On June 16th Jennifer from Crawford & Company called so that we could give her our side of the issue, plus I sent out via FedEx my copy of the
report to her. Jennifer said that she would call back in approx 2 – 3 weeks (June 30 to July 7) with another report from her end, including findings on the surveillance system & door maintenance records, yet she said that she did not care if Zellers was lying or not about this case, so how can these surveillance system & door maintenance records be trusted?
My wife & I have noticed over time that some of the inner doors do close really fast, I commented a few times that someday someone is going to get badly injured if these doors are not taken care of, my wife became that victim.
I called Kevin back today June 13th, for Kevin was unavaible last week and he told me that he did submit the report to Zellers Headoffice the same day May 30th, he did ask me if they called yet and I said; No they have not.
I’m including a photo of my wife’s injury along with the other documents required.
In addition the two outer doors are automatic therefore are better controlled and the two inner doors are hydraulic and are quite old, so a hydraulic leak is possible.
Why can’t both sets be automatic, for a lot of people assume they are. I know that Zellers is cutting costs of operating but safety must come first.
So I will be sending my report to Zellers Headoffice & will be requesting an investigation with the Health & Safety board with the MOL, in regards to those doors. My wife has seen the walk in clinic doctor and family doctor, plus she’s had to go for both an X-Ray on June 13th and Ultrasound on July 4th, for she’s in a lot of discomfort.


Have any questions;


Brian & Beth Wieland
3330 South Millway, Unit #6
Mississauga, Ontario,
Canada L5L3H4
905-569-6268
[email protected]

my dvd was defected so i tried to return it with the receipt and was told i had to replace it with the exact item. I searched though 10 bins with hundreds of dvd's and couldn't find the same title. There was no-one to help me. I went back to the customer service desk and they said they would call someone and I had to go back to the bins. The dvd assistant was there and couldnt find the title either and said I had to find another dvd with the same UPC number. I asked if I could perhaps replace this dvd with a more expensive one and was told they couldnt do that either. At which point I left.

Unwilling to refund returned merchandise. Purchased PLAYSTATION 3, 1 week ago at Zellers, Found a better Bundle, 1 week Later Called Zellers Cornwall Return Department confirmed was Okay to return, with original receipt, in original packaging, despite being used for one week. Employee Confirmed with Manager at that time okay. Next Day, Saterday 19th February, returned to that store with Merchandise to return, same employee spoke to previous evening recognized the situation, called same manger confirmed with to verify merchandise. Upon verification of everything there, Cords etc... still in sealed packages, states that will not accept return as was used. States that is Software and therefore Return Policy does not apply. Would not listen to reason, would not verify with another store manager, stated end decision. Sorry, Was not made aware Yesterday when you called that was used. This not software, software is a program, this is an electronic device, like a DVD player, which I should have no problem returning. Assistant manager MIKE, who would not accept this return, was condescending, not helpful and not even willing to get a second opinion or verify his information. this has caused us a great deal of stress. We did our Due diligence by Calling you to verify, you should to accept the return.

Tonight I was in the mall shopping, noticed zellers closed, the lady had a flyer giving them out with maps, tonight is moonlight madness. After going through the flyer, I thought I would like to get the Sony theatre system, , , reg 299, now 1/2 price. So I was the first one in line at the mall entrance, I guess there were others lined up outside enterance. It was approx 2-3 min after 6 according to everyones watches…so when they finally let us in, I ran to electronics only to find at least 10 there before me…I am not slow runner and it wasnt that far…If you wanted the TV you were ok, I think they had 10 or so, , , but only 2 sony theatre system. Someone said they were to disclose that there were only 2 but the gal at the front enterance asked a couple of people, fellow employees and they didnt seem to know either. They then tried approx 1 hr later to substite a much less quality, substandard product as a substitute…as far as I know a substitute is always to be of the same quality or better….I did not end up buying it, I could get the same one at walmart for less.
This was the bigges waste of time..lending to frustration and dissapointment. I dont blame the girl at the front, it was not her fault. but how can you be first in line and still not get the one thing you were there for. I think the next time I will not waste my time and effort on this. A suggestion …you should put, as I have seen other stores do, put how many your store recieved, that way customers can make an informed choice as to the chances of even getting one. This sale is to lure in customers, to buy more, which we always do. but after this I shall shop elsewhere.

Sincerely Patricia Hunter

I have worked for Zellers for over 15 years, and today I was amazed & Shocked on how Disrespectful this Company has become to their Employees. We were given our "Christmas Bonuses" today. First an annoncement telling us that the "President of Zellers, is pleased to tell you that for all your hard work this year, that you will be given a 10 dollar discount card that you can use at any Zellers store. The discount applies only if you spend $50.00 or more and only if you use your Zellers Credit card." We all stood there in Shock as the Manager said " Now line-up so we can check your name off that you received your Card." What got to me was that people were taking the Card as if we were being given something! I of course refused to take one as I considered this to be a slap in the face, to us employees. I have worked in other Companies and this is the worst bonus I have ever witnessed.
To any Workers out there! Never work for Zellers! I'm to far in to quit now, But be For warned!