On the 28th February 2010 my bank account was debited 93.65 uk pounds for the zen cleanse which I had not recieved. I contacted my bank regarding the charge as it did not state on my on line statement what company had removed the charge. I then contacvted the fraud division of my bank to be told it was anti-aging store and they gave me number in the UK to phone which I did after several attempts I spoke to a customer service rep and had a rather heated conversation with them, she evntually offerred a 50% refund - which I did accept as I am on a pension and this was basically all my weekly pension. The customer kept saying I had signed that had read their terms and conditions which stated after 14days they debited your account.

I asked the rep for a copy of the terms and conditions and she said that she would email me them aloong with confirmation that they had reversed charge for 50%. I recieved the email on the 28th Fb referring me to the trial site for the terms and conditions, which I did and THEIR ARE NO TERMS AND CONDITIONS IT TOOK YOU TO A GENERAL SITE WHICH HAS NO TERMS AND CONDITIONS.

I contacted the Trading Standards in uk and they told me that they had investigated this company on a number of occassions - the company have a UK office. They advised that if I recieved the goods to return them by recorded delivery.

I reieved the goods late 28th Feb and sent an email to the company with screen grabs of the terms and conditions link and the delivery note which stated the ship date - to date 12th March have not recieved a reply.

I returned zen cleanse to the uk address and am still awaiting a refund although after reading these complaints I am not too hopeful, although I have contacted the Visa arbitration service of my bank.

If I do not recieve satisfaction there I intend to take the company through what we call the small claims court here as they do have a UK business address.

PLEASE STEER CLEAR OF THIS COMPANY