Sir,
Very sorry to write this mail to you. After a long harassment both physically and mentally by your dealer at nagpur as well as by the Area Sales Manager Mr. Goyal along with Mr. Patted the area service manager. Even a wrong feed back of the dealer is relied and a genuine complaint of the customer is ignored. It seems that now days the maruti is runned by the employees or it would be better to say that the employee of Maruti are the owners of the company.
My car new estilo Lxi Model [ White] Was purchased from ARYA CARS NAGPUR. On 25-11-2009. The car was send to the dealer for first servicing on 30-12-2009.The car was absolutely in fine conditions when given for servicing. When we received the car the condition was totally different. There was noise in the engine, problem in the suspension, the mud flab where not screwed, the RPM of the car was 1080, the tyre pressure was more then required. The accessory mobile charger was broken. It was a complete shock to us. The very next My brother took the vehicle to the dealer to get the things corrected but it was again a mistake fro our side that we took our car to the same dealer again. In the presences of my brother the car being inspected by Six person but they where unable to do needful as there body language clearly stated that they are helpless. My car was for 4 hours in there hand finally my brother loosed her patience brought the car. The very next day we took our vehicle to Shreejee Garage an authorized service provider for maruti and all my cars go to the same gurage for last couple of decades. There it was found that the mounting of the engine where loosened they rectified it. Still there was some problems with the car. The garage person said we rectified what ever is in our hand rest need to be taken by the dealer to safeguard the warranty of the vehicle. Than we gave complaint on 18001800180. where we found that the dealer gave a wrong report that they visited my residence rectified the faults and the car is under observation till 6 jan.2010. which ridiculous. Then Mr. Patted the area service manager called us when I and brother visited your area office Mr.Patted listened to us purposely called Mr. Goyal The area sales manager and both of them stated blaming us why we gave car at Arya we should give it to Seva as it is close by. We are non-technical persons hence cannot blame the delear and when we stopped them from such type of conversation both of them said get out of our office don’t waste our time and don’t disturb the decorum of the office.
My question is it the standard of Maruti for customer? For last 15 years I am driving a Maruti car hence being a maruti car lover is a crime? Do you think that a customer is idiot to complaint about a new car after months tome?
Now after repeated follow up we could talk to Mr. Kumar Prashant at Gurgaon. He assured me that my car will be replaced if we are not satisfied but please send the car to Seva to give us one chance. then my car went to Seva on 8 Jan 2010 where it was found that suspension nuts where loosened, the RPM was 1080, The tyre pressure was more. They did what they felt was ok. Now on trial we found that the problem was solved upto 60 % only. Still there is a noise in the rear side of the car, there are jerks. On complaining about the same Mr. Patted is saying take your car we have done everything needed.
This is very ridiculous. Now Mr.Patted is safeguarding the dealer and himself hence all the service engineers are saying what Mr.Patted says. Even Mr. Hussain from Automotive visited my place with Mr. Warkis but of no use.
My question why where the mounting of my car was loosened? Why the suspension nuts where loosened? Why the RPM was 1080? Is it write to open the machinery part without any reason or without the knowledge of the owner? Who purchased the car for me? I or the dealer? Is it the true value for my money spend? Why Mr. Prashant is backing the commitment of replacement?
I am not satisfied with the service and feedback given to me. My last and final mail to you sir. It is you to decide customer first or your employee and delear? If you are wright please satisfy us by doing the needful or by replacing my car and penaltying the dealer.
Please revert with solution in next 48 hours or else consumer court would be my last hope to get the justice for my grievances.
With regards
Ms. Deepali Agrawal
09422803382