I purchased 3 pair from Zenni and only one pair matches the prescription I have. Yet all three were ordered together on the same prescription. Two make me dizzy when I wear them and one doesn't. Go figure ! Zenni says they were filled correctly...they weren't and Zenni can't / won't replace them. Nice frames, the unimportant part. The glasses are wrong...well, 2 out of 3 so I guess I'm still ahead..a little bit. Won't but online again though.

After I placed my order I heard nothing, except that they debited my account. I waited a month, then called. They were very rude because I didn't have the order number, which they did not email me. Finally after several minutes on hold, they found my order. It wasn't ready yet. I questioned them about it, they were already rude so it couldn't get much worse. They informed me the lenses are made in China, and they hadn't arrived yet, but when they do arrive my glasses will be put together and sent out. I had to call two more times to find out where they are.
Finally my glasses arrived, I had ordered an expensive pair with real glass, progressive lenses, coatings and photogray. The frames were nice. I could see fine close, but distance was a strain on my eyes which resulted in headache. Distance was very fuzzy, I was afraid to drive with them, so I put the old glasses back on.
Next day I called them and they stated their policy, just as other complaints said. I chose to send them back. They COULDN'T get them wrong TWICE. Could they?
This was a repeat of the first order, many calls to find out where they were. Every time they were rude. Finally they had the lenses. They said they were made wrong so there was no charge. When they arrived, I put them on, and the same problem. They made the lenses wrong again.
I chose to take the loss and keep the glasses because the frame is nice and I plan to use it when I have the prescription filled locally.
I never sent away for glasses before, and I can't speak for other on line glasses, but I will never have Zenni make glasses for me again.

Received glasses almost a month after ordering (due to customs) . The glasses seemed ok: always a "breakin period" for new lenses ya know, but started getting headaches after awhile, often enough to see a doctor, eventually, at which time "we" (doctor & I) had the lenses checked for accuracy; they were inaccurate and not the prescription I had ordered. Phoning Zenni: my "time had expired" for any warranty, without considering the fact that I got the glasses almost a month later than the original order. I always get extremely rude in these situations:obnoxious ripoff artists. Of course you cannot email them to discuss things, only phone to get (verbally) the "party line". I hate being reduced to rudeness to get my point across.I figure they owe ME an apology for being put in that position.

I purchased one pair of glasses from them for $113. I had payed an additional $72 to the $29 (regular price) to have 1.74 index lenses; however, when I received the, they had the same dimensions as my current glasses and the thickness was exactly the same as my current glasses. My current glasses weren't even close to 1.74 index.

They are very dishonest, if you buy anything from them, stick to the regular, don't pay extra for extra features. They expect their customers to be gullible and unknowing, please be careful.

I ordered a pair of glasses which took almost three weeks to receive. I paid for the high index lenses (the thinnest as I have a moderate prescription). The frames are nearly the same size as my current frames. However, the lenses are almost 1/4 inch thick on the edges. They not only took my money, they gave me the cheap & thick lenses. Then, after contacting them they informed me:

"We would like to tell you that all of our lenses are polished and beveled. Concerning your case, you are authorized to return the glasses for inspection by Zenni Optical. The return address is: Zenni Optical, 27 Sunny Oaks Drive, San Rafael, California 94903.

Please return the glasses (the complete frame and lens) in their case, along with a copy of the original prescription as well as the PD (pupillary distance). It would be helpful if you would also include a note as to the nature of the difficulty you're experiencing with them. When we have received the glasses, we will evaluate and inform you the findings by email."

So, they in effect told me I not only have to PAY to ship them back, that I am only worth an "inspection" to see if I deserve what I paid almost $110 for. Then, to finish they will EMAIL me their "findings". I am left wondering if they would actually charge me for return shipping to get my glasses back. I won't wear them. The unfinished edges allow a magnifying glass effect and catches the light/sun.

As for my other glasses, I bought them at another online retailer and they are same size and the glass edge is PAPER THIN. The wall street journal review was right. Go search elsewhere, they are a scam.