From the outset, Tim was very confrontational. We had been shopping around and comparing different rust protection services available. I had talked to several different Ziebart locations, Rust Check and several local body shops. After hearing all sides, after my personal research, and based on a few recommendations from body shops, we decided to go with Rust Check and had the service performed this morning, prior to going to Ziebart.

When Tim found out, he started with "Oh, they are still in business?" and proceeded to try to sell us on their rust protection services while downplaying Rust Check and claiming they are only spraying transmission fluid on my vehicle (which is a very serious accusation to make without proof). I informed him that I had already asked around and made my decision and he did not need to try to sell me this service, especially considering we had already had it done.

During the next 5 minutes, I proceeded to tell him at least 6 more times not to try to sell me something, that I did not want to discuss it, and point blank TOLD him STOP TALKING ABOUT IT. What did he do? He continued to try to tell me I was wrong, that he wasn't trying to sell me anything, he just wanted to "protect" me.

One of the times I told him to stop talking about it, I informed him when I had a remote starter put on by another Ziebart location, that location had already ruined their chances for my future business (they were too lazy to put a remote starter on the right way and said they needed to tape my 2nd key up under the dashboard in order to get it to work right. After I told them that was unacceptable, he made a big production about how they were going to have to work late to get it done, it wasn't fair, I was being unreasonable, etc. By the way, that location was: 8998 East Washington St. Indianapolis, IN 46219 Phone: 317-897-0560), and Tim was well on his way to losing my business as well.

It got to the point that he was making a scene in front of other customers and I finally just interrupted his current tirade, and asked him if he had all that he needed to install the remote starter. He said he did and then had the audacity to go into another sales pitch. I ended up just walking out on him.

Later the area Customer Service Manager called to discuss my experience. After a 10 minute conversation with them, it boiled down to "I'm sorry, but he was just doing his job". So, Ziebart's job now is to treat customers disrespectfully?

Then when you try to follow up with Ziebart corporate, they use the "they are a franchise and we are not responsible for their actions" to get out of any liability or concern for the consumer.

Let's just say, there will not be a third time, and unless you like being jerked around and treated like you don't know anything, I hope you can avoid this experience with this terrible company.