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Maria N
May 23, 2011
False advertising
I saw a comercial for a paydaY loan for $1000 in your account the very next day sponsored by Montel Williams so I went online and applied, they approved me for only $300 i ecpected the money in my account the next day and nothing then I get home and checked my email and they sent me an email stating NOw that I have been approved I need to call them as my last step! So I call and they tell me it will take 2 business days to deposit the money in my account and now here it is 4 days later and the money is still not in my account. I only have one thing to say, If you don't have cash deal with it, dont get loans from any payday loan places, its not worth all the hassle. And Montel Williams I respect you as an Intelligent Man but sponsoring a payday loan co. was a big mistake.
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Vernon Usher
April 20, 2011
Defrauding customers
So by now most folks know that payday loans are never worth the time it takes to get one. Once you get them, you practically cannot get out of them. Zip19 issues payday loans without any sort of "pay-down" schedule. Instead, they will remove the entire loan amount plus the service fees in two equal amounts (basically they take the total, cut it in half and then remove them both at the same time).
The reason for this? The only answer is so that if the funds are not availabe in your account, then they can charge you TWO NSF fees instead of one. On my first time using this company, I experienced this because their website incorrectly displayed the dates on the calendar, thus making me choose an incorrect day for payback of the loan. Ultimately, they waived the fees, so I continued to use them. But my story actually gets better.
On the 17th of June at approximately 11am, I submitted a request to zip19 for a payday loan. I have been using this company for close to 9 months now and they have gotten a substantial amount of money from me. Per their own contract, if you cancel within 24 hours, they are supposed to cancel the contract and that should be that.
On the 18th of June, at 9:36am I submitted a request for cancellation. The date and time stamp on the fax confirms this. Even on their own website, they verified that the date and time stamp exist on the form. However their supervisor stated to me that they did not receive it until after 5pm that night. She stated that even though the fax "may" have come through at 9:30am, that they have to use the date and time that "THEY" (meaning the supervisors) got it. So it was posted to their website at 5:06pm.
Thier customer service is horrible. When waiting for a "supervisor" you are placed on hold for an inordinate amount of time. And even then, once you've spoken to them you are given no recourse of a higher entity.
Basically your only recourse with these companies, once they bare their teeth and show their true colors is to close your bank account and hope for a day in court. Otherwise you're stuck paying for something you didn't need.
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