I placed and order with zkarlo (zkarlo.com) via ebay - the order arrived - it was wrong - they shipped the wrong products though the correct item was clearly pictured on the order form. I immediately contacted the company regarding the mistake - asked them to send the correct item that was still being advertised on ebay. Asked that they ship the correct items immediately so the items I bought to replace the failed shipment could be returned. To replace the incorrect items on Christmas eve cost me an additional $75.00. They didn't do this, failed to communicate and did not credit my account. I contacted ebay, they sent a return label. I shipped back the incorrect items - BUT the company said the item was never shipped! I was not given a credit. It's taken me a month and a half to resolve this problem - zkarlo took my money, sent the wrong items which were returned (and cost much less than the items I ordered), kept my money, and stopped communicating! I invested more money to replace the failed shipment, and have spent literally over 10 hours to get this resolved. I've sent numerous emails and made several calls in an effort to get my money back, having to work with ebay, zkarlo, my bank, and Pay Pal. I've gotten a credit (from Pay Pal) for the initial amount but am out an extra $75 because of zkarlo's negligence and bad business practices. I placed the order 12/21/09 and this issue was partially resolved 2/5/10.