Zoombak is a scam that charges you relentlessly even after you return the device. They will continue to charge you even though no services are being rendered and then the will refuse to credit you for those charges for lame excuses ranging from "policy" to pathetic. I have been arguing with their customer services reps for over one month now and have failed to get an answer. Each and everytime I call, I am told to call back, getting no resolution each time. Speaking with supervisors gets you nowhere.

I purchased a Zoombak locator for our daughter in Dec. 2008. In October 2009 we had warranty problems. I returned it according to their instructions. Finally received a new unit about 1 month later and called to have it activated. Once activated it was fine. The I started getting e-mails about owing payments. My original 1-year contract was to have been due to renew on December 16, 2009. I started receiving notices in November that I owed for 1 month payment - $14.99. Then a notice for December that I owed another $14.99. Each time I received a notice I called to check on what was going on - they assured me that it had all been taken care of and a credit would be issued to my card. Now in January I find out that my card had expired and no one ever mentioned that to me. I entered my new expiration date in their Web site and called and told them to bill me for one-year service again. When I got my credit card statement they had billed for another year...PLUS two months and a $2.00 late fee. I called on Friday, Feb. 5 to see what was going on. Was told that once it is charged they cannot issue any credits. I asked to speak to a supervisor. He came on and told me that I had to pay for the 2 months and the extra $2.00 because of the time I used the device and wasn't on a yearly plan and that they couldn't bill my credit card. I explained that I had called every time I got a notice and no one ever mentioned my card had expired so how could I know. He was very unsympathetic and finally after a rather lengthy discussion with the original person and the supervisor, I told them it wasn't worth another minute of my time. I had been on the phone for nearly an hour and got no where. I am very disappointed in being treated the way I was. I had asked to be credited for the $2.00 late fee and $14.99 for each of the months I was charged monthly fees and just include them in my yearly fee. It wasn't going to happen. The amount of the charges isn't a big deal, it is the way I was treated. All of this is handled by someone in another country and it is difficult to communicate with them. I would NOT recommend purchasing anything from Zoombak. On top of all this, the service is spotty and it doesn't always deliver as promised. I will be researching other products after this next year of service is drawing to a close.