Ordered product October 14. Credit card billed immediately but product was not sent out. (illegal in some area and situations, just unethical and unnecessary in others). Frequent phone calls just resulted in lies--at one point I was told that my product was shipped and I should be receiving it any day. There on-line tracking info gave fraudulent info as well--my order was never shipped. I was finally told that part of my order was back -ordered, but they would ship the part in stock. They never did. On November 24, I demanded a refund. They told me this would be given in full within 10 business days and sent a corresponding e-mail. As of Jan 5--still no refund, e-mails unanswered. This company has dozens of negative feedback on numerous sites--just wished I read them before I ordered.