In February 21, my friend and I went to ZTP Ginseng Birdnest shop in IMM during 2:31pm to purchase some items. We took some items and then went to the counter to make payment. When it’s our turn to make payment, the cashier, who is the manager, did not ask if we have VIP card. ( There was once a staff in the store told me that I do not need to show my VIP card as she recognize that I’m a regular customer. She said I’ll need to spend above $10 and I can enjoy the discount.) The staff, was sitting beside the counter at that time. After we made payment, we found that the cashier, manager, did not give us a discount. Then, we ask the manager, “ why didn’t you gave us a discount.” “ It’s your fault for not taking the VIP card out, it’s none of my business’’, the manager replied us with a rude and unreasonable attitude. As a manager, should he ask politely to the customer if they have member card? He don’t even know the basic courtesy and customer service, do he have the rights to be a manager? With such an attitude, I won’t ever step in into that store anymore