Hi


I have booked my flight tickets from KL to Singapore through website www.zuji.com.sg. I have been charged SG 257.98 for the tickets but the receipt with I have received from Air Asia is of only SG 182.44. It is clearly mentioned that the agent has been charged only 182 for the tickets.

No where in the breakup of ticket cost they had mentioned that they would chanrge SG 75 as a service fee. Also by common business sense 40% service charges are not at all justified.
I has launched complaints through their customer care and was assured of a solution . But today after a week i receive a response from them that they will not refund the money.
I feel cheated and helpless that i can not do anything for this behavior from Zuji.com
Incase their can be any assistance, it would be great.
regards
prateek