Zumiez

2 Reviews | Write a Review

5 stars		(0)
4 stars		(0)
3 stars		(0)
2 stars		(0)
1 stars		(2)

Category: Lifestyle

Contact Information
United States

Zumiez Reviews

CiciNParadise March 22, 2011

Management

I worked for more than three years for this company. I was one of their top sellers. Unfortunately, they like to give management positions to people who have personal issues. After promising me both a raise and advancement, I took a position thirty miles from my home. Try that for a commute every day. On top of that, the manager seemed bipolar and would alternately praise and abuse myself and other employees. Finally when I started asking when my raise would be in place, despite already accruing nearly forty thousand dollars in sales, they fired me. Frankly, I planned on moving up in this company. But they lie to lower level employees and they keep those who don't rock the boat even when they are nothing but hungover scum. I am really disappointed in this company and frankly I wonder how much oversight Seattle is exerting when these things keep happening over and over in this district. Although I still like their brands, I won't ever shop there again nor will I direct anyone to their stores. They are posers who like to pretend they are all about their employees when in reality they just don't give a damn.

RadO71 January 12, 2010

Ruined sons christmas

My 13 year old son (who regularly buys product from the local Burbank Zumiez) purchased two t-shirts for me (dad) as a Christmas present. Unfortunately, he purchased the wrong size (too small). He took them back to the store within a few days past Christmas and was told that he could not exchange them because he no longer had the receipt. He explained that he unfortunately had already thrown it away. The store refused to exchange the two t-shirts and so basically the money that he had saved for my present was lost. He is really devastated that I can't use his present.

I told him that I would call and try to straighten it out. I called and spoke with the manager Carlos and felt for sure that if I explained what had happened that we could just bring the shirts back in and exchange them. They are even still in the Zumiez gift box they came in.

Carlos explained that unless we had a receipt or still had the tag on the items, that the policy is NOT to return or even EXCHANGE items - no exception. He said that he couldn't even put it back in their computer because there was no tag on it. Then he proceeded to tell me that I could have really purchased the items somewhere else and was trying to bring them back to their location to get something else. So, basically, he was calling me a liar.

If that was the case, where would I have gotten their gift box from?

What a load of insulting bull. Instead of trying to keep a return customer happy by simply exchanging the items, he has lost me (and more importantly my son) as a customer. My son typically spends several hundred dollars a year there on his teen clothes.

But - Carlos did his job and didn't budge from the policy - I hope that he looks good in his district managers eyes. But unfortunately, this is a lose-lose situation for everyone concerned.

My son has lost his money and more importantly his feeling of having given me something for Christmas and Zumiez has last a loyal customer which will result in lost revenue.

Here are some actual customer service facts that they should know:

It costs fivetimes more money to gain a new customer than it does to keep an exsisting one. They should also learn that a happy customer tells five people, an unhappy customer tells 50. (And now through the internet, I hope a lot more).

My advice to other shoppers - stay away from a store that doesn't care about ruining a young mans Christmas! It's only about the $$$ for them.