I was strongly dissatisfied because I was stopped by a security guard & was accused of shop lifting, the man in question said I had dropped items down my shirt, I challenged him to find items on my person, after patting me down, he looked at me & said you have nothing on you.
I do not know why he had any suspicions that I was shop lifting & had no evidence to back up his claims.
I doubt I will set foot in Asds stores again & will inform all members of my family to do the same.
I have been shopping in Asda for over ten years now, but never again.
Train your security staff
Date 14/07/2011 Time 08:58:21 Store Clapham Juntion 4941

I SHOPPED IN ASDA YESTERDAY I USED SELF SERVICE TILL AS ALL TILLS WHERE FULL AND I WAS IN A WHEELCHAIR AFTER AN HORRENDOUSS START WITH HELP FROM NICE ASSISTANT WE WENT TO PAY BY DEBIT CARD IT ASKED IF I WANTED CASHBACK I SAID NO PROCEEDED IT SAID REMOVE CARD I DID SO THEN IT SAID DECLINED TRY AGAIN OR SLIDE CARD DOWN SIDE OF READER I RE INSERTED CARD AND PROCEEDED AND GOT RECIEPT AND LEFT LATER AT HOME I NEEDED TO PAY MY PHONEBLL TV AND INTERNET SERVICES AS IT WAS LAST DAY TO DO SO I MADE THE PAYMENT CONFIDENTLY ONLY TO HAVE IT DECLINED I WAS GOBSMACKED AS MY SICK PAY HAD GONE IN THAT DAY I CHECKED MY ONLINE BANK AND NOTICED IT DID NOT ADD UP THERE WAS MONEY PENDING I GHAD NO IDEA OFF I CALLED BANK AND THEY EVENTUALLY PUT ME TO THE CLEARANCE TEAM AND THEY WERE AS SURPRISED AS ME BECAUSE ASDA HAD TAKEN 74.52 TWICE WITHIN 10 SECONDS OBVIOUSLY THE FIRST TIME Card had gone in it had taken the money and then again i was given transaction numbers told to go` to store and get it put back on card cos if bank did it it could take 3 to 5 days befoer refund and ASDA COULD DO IT STRAIGHT AWAY I HAVE MS AN CANT GET TO TOWN EASILY I CALLED THE STORE SPOKE TO THE MANAGER HE TOLD ME THERE WAS NOTHING HE COULD DO AND IT NOT ASDA WHO HAVE MY MONEY BUT A HOLDING COMPANY BETWEEN THEM AND THE BAK I TOLD HIM WHAT BANK HAD SAID AND HE SAYS THEY WRONG I THREATENED TO GO TO POLICE TO WHICH HE STARED TO BE NICER AND SAID HE WOULD GET CUSTOMER CARE TO RING ME THEY NEVER DID SO I RANG `THEM THIS MORNING ONLY TO GET SAME ANSWER IN MEAN TIME MY SERVICES HAVE BEEN CUT COS I NEVER GOT MY BILL PAID TO PHONE COMPANY AND STILL NOTHING IN BANK I CALLED BANK AGAIN AND THEY SAID SAME AS YESTERDAY I KNOW THIS IS NOT AN ISOLATED ICIDENT AND IS HAPENING AT LOTS OF ASDA STORES THIS IS APPALLING AND I AM STILL 74.52 OUT OF POCKET

Went to asda and spent £80 on groceries, payed with my card and entered my number. pulled my card from the reader a second before i possibly should have by accident. The woman serving me then told me my transaction hadnt gone through. With £80 worth of shopping bagged, i went outside to withdraw the cash from the ATM. The ATM would only let me withdraw £50 when i was certain i had £130 in my bank. Decided to take it up with my bank, I withdrew the last £50 from my account and borrowed £30 from a good friend and payed for my groceries. Got home and called the bank.. ASDA had taken the £80 in the first place. So now i have payed twice for my food. Bank are not able to refund me without asda telling them to. I went back into asda this morning to ask them to return the cash to my card. Was told by an uninterested employee that there was no way they could have done that without me signing for it. i explained that the shop she works in uses chip and pin so there was no need to sign. Also explained that i needed the money back. She then told me that the money had not been taken by asda but that the bank had it in limbo and that it would be returned to my bank account within 48 hours. She didnt check my receipt or search to find the transaction to confirm this. when i asked for it to be looked into further she called a collegue and asked her to come and see me also. She then explained to her colleague my situation and what she had told me and then said '' the lady doesnt understand what im telling her ''. I understood her perfectly yet without her looking at my receipt and with her appearing very disinterested at the fact that i have been left penniless i felt that speaking with someone else would help ( given that she didnt even remember people stopped signing for goods with their card years ago). Speaking with someone else did not however help. The supervisor did not look at my receipt and told me exactly the same thing that the money would be returned. I explained the bank had given me a transaction number and she said it didnt matter that the bank will be refunding the money. I also told her that the bank had advised me that it had gone through. She called her manager who appeared to just reiterate the same thing down the phone to her. she then turned to me and said all we can do is apologise and theres nothing at all we can do... nobody once looked at my receipt to check anything and to locate the transaction and confirm it. As i left i was told all we can do is apologise... i dont beleive thats all they could have done. I didnt feel like i was taken seriously at all, I told them that i had had to cancel plans for yesterday evening and thisevening because of the mistake. She didnt even offer me a £5 voucher so i could get myself a bottle of wine for the night in il have to have because of them.

I bought an Asda Steamer and it is terrible, the cheap plastic stinks and even though i have washed and washed it, it still stinks and has ruined food! Asda will not refund me as I have lost my receipt. I have taken Bank statement into the store, but after spending an hour waiting for them to check each and every transaction, they say they have no record of my Purchase!!! Therefore I cn not have a refund or exchange. They don't give a damm!

ASDA Lowestoft security, well you will never believe it. Went in today with a friend (2 customers) 1 wanted 2 pkt's Ibruprofen and my friend wanted 1 pkt. But because we walked in together they would only sell us 2 pkts even though friend purchased them separately. I challenged the way they were interrupting the law. Security (James Smith) was extremely rude and said we are not welcome in this store anymore. Talk about people abusing the power they are given!!!