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Classmates.com a ripoff
December 2, 2010
Automatic Billing without my permission
They say I signed up for trial membership of $9.99 a year and was automatically renewed after one year and billed my credit card $39.00. I did not sign up for a trial membership as I had not used classmates.com for several years. I called and talked to a representative and he said he would cancel my subscription and I would have to call my credit card company. I did call my credit card company and they disputed the charge but classmates.com would not refund my $39.00 and now I am stuck paying this. Lori, Santa Maria, CA
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CatWalker
November 29, 2010
auto renewal fee
I did not agree to automatic billing -- I would like a refund to my account immediately.
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NoMore!
November 24, 2010
Charging for service never received.
My complaint is the same as everyone else's. I succumbed to the 9.99 offer for an annual membership last year and never authorized automatic renewal. I cannot reach them by email or phone. It seems the only way to dispute a charge is by first logging in. Since my account has never been accessible, I can't do that.
This month's credit card bill showed a charge of 39.99 from Classmates.com. I have disputed the charge with my credit card company but they have not responded.
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ShannonM
November 23, 2010
Unauthorized Auto Renewal
Classmates auto renewed my account PRIOR to the end of membership. I called to tell them NO, I am NOT interested in continuing my membership and please refund my money (yes, I had gone in before calling them to change my renewal to "Manual" and remove my cc information).
Classmates basically tole me TOUGH - we will be glad to cancel your account in 2011!!
I then got in touch with my bank to explain what had happened and to dispute the charge - "auto renewal PRIOR to the end of the current membership - membership cancellation request denied - refund denied" and was pretty much told the same thing - TOUGH! JP Morgan Chase must be in cahoots with Classmates - they told me that I am "under contract" with them - regardless of whether or not I wanted to continue the membership! All of this happened while the charge was still PENDING in my account!!!
BEWARE! My only recourse now is reporting them to the BBB and I'm out the $39.00...
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T Edwards
November 15, 2010
automatic renewal billing
Classmates.com recently charged my credit card for a yearly renewal automatically without notice. I updated my profile several months ago and I thought I had changed the automatic to manual payment for renewal. According to classmates.com it's too bad and I am out the $39.00 bucks whether I use their site or not. I am under the impression that some states have passed laws against automatic renewals without authorization by the subscriber. If not it should be!
Thank you,
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Patrick
November 8, 2010
Total rip off
Classmates.com is a total ripoff. They bill you for ridiculous fees and then they make it where you can't cancel your membership. This website ought to be abolished immediately. This is nothing more than a racket.
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Jeremy
November 8, 2010
Bad service
I have unsubscribed from there "service" but continue to get unwanted Emails. I can't find an address or phone Number to contact them. When I hit unsubscribe. it tells me I am already unsubscribed.
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Susan Mills
November 7, 2010
cancelation
I want to cancel = I do not use the site at all - have sent 3 requests - have not gotten a response. I just want them to take me out and stop charging me.
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Slemieux373
November 3, 2010
Unauthorized billing
I signed up for a promotional membership and was never notified that it was up for renewal. I found out when a $39 charge showed up on my credit card statement. I called their number, 201-301-5900. The recording said it "was outside normal business hours" and directed me to their website. Conveniently they didn't tell me when normal business hours are. I changed information on my accou tbut now want the $39 charge credited back to my credit card!
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Jo Kinslow
October 26, 2010
unathorized charge
unauthorized charge of $39.00 to my credit card
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