Dear Sir,

I have cuctomer of ICICI Credit I purchase some accessaries from that after that i always follow up formy statement because my statement date is 18th of every month but today is 23rd but still i not received statement by email or hard copy when I call to customers service they say me that Baithe Baithe nahi bataya jata hai.


So pls take action against him and resolve my problem and send my credit card statement immediatly

Thanks & Regards

hi
due to a chnge of address i couldnt collect my card, but i hve received a pin no, so i just need ur help me to send me my references no i can collect it from blue dart courier.
kindly revert back to me as soon as possible on this no#9867209403/.25639850

Hi, I am Vimal Jain from Visakhapatnam, have been using Citibank credit card since the past 2 years, recently i had received ING VYSYA bank credit card, and bank has offered me Citibusiness instead of my JetCiti Gold card, both cards have a limit of Rs.1, 50, 000 & 75, 000 each. i want to bring to your notice that on 6/10/2007 at 16.22 hrs I received a call from Citibank (ph number 04064189871) a person named Satish claiming he is from Citibank said there is an offer on my card for upgrading of card limit for today i.e on 06/10/2007. for which he wanted my address, date of birth and mothers maiden name were required for confirmation. After giving him the details, he said it would be done in 24-48 hours and i would be getting a message and call from bank on for the confirmation. I called the bank the next day i.e on 7/10/2007 to check on weather i was offered for any limit upgradation, bank said there was no such offer on my card. On suspection, I asked the bank person to block my card to avoid further misuse (it was not). Yesterday, i.e on 9/10/2007 I called the bank to check the status of my card but the bank person has refused to give any details saying details which i have given is not matched what was available with them. I did not understand what went wrong, on having argument with the person he said he would help me but will not disclose what and where the transaction have taken place, he has given me only amounts and dates. Later, the bank person said my card has a balance credit of Rs 236 remaining and the rest has been used up. I was shocked on hearing this, he informed me there have been a transaction with Air Deccan on 7/10/2007 and on 8/10/2007 there are several more transactions for mobile recharge for multiple amounts of Rs 1, 111/3, 300/1, 500/ and so on on both my cards. Thereafter, I instructed the person to send me the details, he replied that it will dispatch the same would be send via mail. on confirming my mail id, it was found that mail id was tampered . That’s when the bank said they would ship the hard copy to my address. On confirming the address, it was found changed, ditto with the mobile number. NOW THIS IS SERIOUS TROUBLE, the ING card was never used, how could transactions be done on it ? And if there are multiple transactions on a single day, what was the bank doing? Is it not the responsibility of the bank to check with the card holder? If any person calls for change of address, or any details is it not the responsibility of the bank to check and verify with the old number?

Now there is a suspicion, that the information was leaked and carried out from Citibank or an employee of the bank, otherwise how and who will have access to my card a person says he has card number he only required my date of birth and other details. On checking when the details were last updated, the bank person said the latest updates where on 7/10/2007. That’s the date from which my Telephone PIN, Internet PIN stopped working. coz earlier i have used the T-PIN and I-Pin to access my details.

Today i.e on 10/10/2007, I tried calling the bank’s Call Centre; they refused to answer my query as details available with them weren’t matching their records and they couldn’t reveal the data I requested. Instead, they said the conversation has been recorded. Then, I asked them to check the voice data on the date the details were altered. They began telling me that -" I need to cooperate but they will not cooperate, and i do not require to tell them what they are supposed to do " .

I was informed that Jet Citi business card has already been dispatched and should be reaching the updated address soon. I requested them to do something to stop it.

the shocking thing is if the banks says the address was changed on 7/10/2007, then how can they deliver new card on my old address which has a date of shipping on 9/10/2007, which was suspected to be deliver at wrong address.

I am certain this is a case of Identity Theft which has happened from bank, a bank employee is most likely involved.

I seek your help as the bank is not responding or cooperating in a proper way. Please advise me on what I must do now and if something can be done at your end.

Important details –

COMPLAINT logged with CITIBANK REF- REQUEST no.07106144/ 07106575/ 07106748

Card no: 5546 3706 0129 5006 - Jetairways Citi Gold Card
5546 1971 7907 5001- ING VYSYA BANK CARD.
4564 0721 0470 1007-Jetairways Citibusiness Gold Card.
I have last send you mail on 10/10/2007 and since then I am following with your call centre but I am not getting any response, I want this to be solved at the earliest, else I will have to take some other action on Customer IDENTITY theft charges on your bank. As I know that your person is involved in this activity.

my credit card bearing no4317 5755 0442 8617 is not being renewaled from the past two years . Please look into that and take necessary actions regarding that at the earliest. Hope my request will be looked in to as early as possible.

This is to bring to your notice that your legal department sent a heart breaking notice asking me to pay Rs.28,285.24 ( CREDIT CARD NO 4477460605213000).

First of all I informed your recovery people who comes home and people who calls regularly, that the was cut and sent back to your Mumbai office the moment I received the card. The card was misused by theft and sending me statement to pay the amout. How is it possible? While the purchase is made the charge slip is to be signed by the card holder. You have not given any copy of the merchandose copy. You can always verify the signature with my signature on my application.

You people regularly come and disturb my wife while I was away, in fact she was threatened when she wa alone. I cant understand these rediculous things. You people should have system to detect the fruadlent card user. For somebody's misuse you have ruined my life and send notice. When the card is not in my pocession, how the card is being used? Is it staff in your department has misused? It came in paper two years back that people working in ICICI credit card section are detecting cancelled card and misuse the card. Why not I be one of the victims?

Further, your sales guys are really tourchering call every now and then asking us to apply for credit card. You cant force people to do the same. Actually one Mr. MAHA SIMAN ( 9841899769) ICICI REPRESENTATIVE approached me to apply for the card for his sales target and once the card issued it can be torne and sent back. I did the same. For doing the favour I was put in a soup. I suspect this guy also who would have misused.

The notice sent by AADRASH LAW FIRM REF:11053 dated 14 Feb 2008.

You sort out this problem and see that I am not penalised. I am true that I dont have pocession of any ICICI credit card and the credit card was not used even a naya paise.

Pls look into my mater and expecting a favourble reply soon.

G.GANAPATHY SUBRAMANIAN