Am currently trying to make a claim on my warranty direct car warranty. They are dteremined not to pay. Policy says it covers wear and tear --dont believe it-they will use any excuse not to pay.I have a seized brake caliper say dealer must strip it fist to determine cause - eg if caused by corrosion then this is not apparently wear and tear- also would have t0 pay dealer to do this. Do not pay for this warranty they will search for reasons to avoid paying--also can be extremely difficult to get thru to on phone I spent over an hour yesterday after 8 calls iam no closer to getting repair approved every time i do what they ask they find something else for me to get-also get conflicting advice depending on who you talk to

I signed up for a quote on warrantydirect.com around the beginning of April. I did not choose them but with a competitor that I thought had a better deal/contract.

It has almost been a month later and the mail address that was used for warrantydirect.com has gotten 13 email and now 1 from from Audible.com. I'm really surprised that Audible is buying email addresses. But what pisses me off is that warrantydirect.com sold the email address!

Note: The email address I used for warrantydirect has never been used before. The account has existed for 2 years but has never receive any email until I signed up on warrantydirect's website.

If you give them your email address, expect them to substantially add to your spam.

Rob

On 16 July 2007 I purchased the Secure Care+ Plan from Warranty Direct. I purchased this plan due to the factory warranty on my 2003 Audi A4 was going to end on 31 July 07. My car had 42, 068 miles at the time of the purchase. I then felt like I bought a piece of mind that my car was going to be covered.

On the morning of 2 Aug 07, my car broke down. I took it to the Audi dealership immediately, just as my Warranty Direct contract said I must do. I was informed by the certified Audi technician that my transmission had locked up. The transmission must be replaced.

Since the car was already outside the factory warranty, I gave the dealership the contract number and the claims department for Warranty Direct. The dealership made the claim and it was denied immediately. Warranty direct stated that the transmission problem was pre existing. They made this denial before talking to any of the technicians. If the transmission was broke before I bought the warranty I would have taken it to the dealership while it was under the factory warranty. After I proved that point to them they said they needed to check the service records of the car. I have my car serviced exactly like the manufacture suggest.

After that was settled, they denied the claim due to the fact that it was a wear and tear malfunction that caused the transmission to lock up. Even if it was a wear and tear, my contract plainly states that it covers wear and tear failures. The claims manager (Jeff Baker) stated that my warranty does not cover wear and tear. I called the sales department and asked them, without giving them information about my dispute, if the warranty covers wear and tear. They assured me that any wear and tear failure would be fully covered. The Audi certified technician informed me that the oil sending unit inside the transmission is what caused the transmission to lock up. He said that this was a malfunction, not a wear and tear.

Now I am stuck without a car until this gets resolved. My warranty covers rental vehicles but I am scared to go get one due to the fact they might try to get out of paying for it. It is clear they will take any route necessary to get out of paying for this repair. Also you cannot get any supervisor on the phone. All you get when you call their ext. is voice mail, which of course they do not return your call. This seems like an auto warranty scam.

Note to consumers, the majority of complaints on this site are done by employees of Warranty Direct's competitors most of which has F ratings with the BBB or under investigation by state attorney generals.

Warranty Direct has been in business for over 30 years, has an A+ Rating with the BBB and is the only administrator that sells its products direct to the consumer.

To customers that wish to post on this site with legitimate complaints, post your contract # and a contact number so Warranty Direct Customer Service can get in touch with you. You can also contact Customer Service at:

Customer Service

Toll-Free Phone: (800) 621-2783

Fax (704) 206-8622

Hours of Operation:

Monday-Friday 9 am-8 pm ET

Warranty Direct - A+ Rated By the BBB - http://www.warrantydirect.com

Initially I declined the product due to price and the sales representative suggested I speak with a finance representative to negotiate the price. I was originally quoted $2400 and when the finance representative so called "sweetened the deal" he said he will knock off $200 but failed to advise there is a $150 processing fee. Of course, I found that out after I received my paperwork.

I called the following day to speak with a supervisor and of course no one was able to assist me, I asked to have the call pulled and they claim that I cannot listen to the call unless I subpoena the records. Nevertheless, I canceled my contract the next day and I was advised it takes 30 days for a refund. A month later I called to check status of the cancellation and was told they canceled it the same day but processed it a month later and it takes 6 weeks for a full refund!!! The representatives are not knowledgeable about the products they sell and they deceive the PUBLIC!!! I would not suggest you purchase from this company at all.