I received a 3-month free trial period for XM Satellite Radio in my new 2010 Toyota Prius. I never used the XM. At the end of the free period, XM telephoned my husband and gave him a hard sell.


They told him that we could have another month for free. I don't know why he agreed to another free month b/c I never used it (I'm the primary driver of the vehicle), but he did. After that free month was up, I got a $38 bill in the mail for the next month, so I called to complain.

XM's customer service department is absolutely terrible. The first lady I spoke to could barely speak English, and she hung up on me after I was on hold for over 30 minutes. The second person I spoke to cancelled the account but refused to cancel the $38 service fee. I demanded to speak w/ a supervisor, and it took over an hour to finally speak to a supervisor. He also refused to cancel the $38 fee for a service I didn't want and never used. He said that they had a record that we called them in Nov and asked them to extend the XM. I told him his records were wrong b/c his statement was a complete lie. I also told him that I thought his company was committing fraud and that I was going to start filing complaints and looking for an attorney who would file a class action suit against them. He didn't care. The entire process took over 2 hrs.

After much research, I have discovered that there are thousands of individuals like me out there that XM has scammed. I would advise all any person interested in satellite radio to never do business w/ this company. For any person buying a new car, don't buy a car that has XM loaded on it. Make the car company take it off before you drive off the lot b/c the individuals at XM satellite radio are complete scheisters and will think nothing about stealing your hard earned money from you.

Complaint #1: When my first XM plan expired, the credit card I used was billed without my consent or knowledge.

Complaint #2: When I cancelled the plan for a vehicle I no longer owned, XM never refunded the pre-paid amount. Instead, XM did cancel the service for the second vehicle on the plan which was also pre-paid, never refunding that amount.

Complaint #3: When I called several times to resolve the issue, I am told either "there's nothing we can do" or "you were sent a refund" but no further information such as when the refund was allegedly sent or a check number or any credit card refund data.

The company, "XM Radio" was informed via registered e-mail; and verbal telecomm, between me, and an XM service rep (Julie) in June, 2007 in which I specifically stated: "do not renew service and discontinue future or present services" and - in fact - service reception did cease, in accordance with the term annual service agreement running-out, during 2007. The radio was disposed of, and no XM receiver has been in use at the address of 3xx5x Adams Street, Carlsbad, CA 92008 for account number 1-xxx1645210, since that notification. Yet, a bill from XM for $142.45, dated Aug 13, 2008 for XM Radio service was received, in spite of e-mail and verbal requests from me for discontinuation of XM service, as stated above. Without a thorough investigation, this appears as a fraudulent business practice by XM, I.e.: Unethical and unauthorized continuation of an account, without approval of the client, disregarding receipt to discontinue service, as afore-mentioned. This represents cause for:

1. Official filing a complaint with several state, and federal consumer agencies.

2. Filing a complaint with several federal and state law-enforcement agencies, for investigation of the company, XM Radio.

3. Public disclosure of this event on the Internet's several consumer-complaint sites.

You are also informed that my cell phone has received several automated dials from XM in the past week. This can be construed by many judges as harassment.

I was astounded that even after I told two people at XM, to:

1. End the fraudulent account;

2. Change the address to a name and address that you cannot provide service to;

3. Forward the call contents database to your account corporate reps;

I then received yet another automated cell call from XM Radio which I called back about, only to find that the account was still activated! The person I last spoke with as transcription will denote assured me that the account was deleted, or ended but for how long? Until someone at one of your terminals, decides to reactivate it, and send it to billing, in a few months?

XM Satellite Radio, Inc.
P.O. Box 33174
Detroit, MI 48232-5280

Re: Acct# 1-xxx1645210 September 3, 2008

The company, "XM Radio" was informed via registered e-mail; and verbal telecomm, between me, and an XM service rep (Julie) in June, 2007 in which I specifically stated: "do not renew service and discontinue future or present services" and - in fact - service reception did cease, in accordance with the term annual service agreement running-out, during 2007. The radio was disposed of, and no XM receiver has been in use at the address of 3758 Adams Street, Carlsbad, CA 92008 for account number 1-4321645210, since that notification. Yet, a bill from XM for $142.45, dated Aug 13, 2008 for XM Radio service was received, in spite of e-mail and verbal requests from me for discontinuation of XM service, as stated above. Without a thorough investigation, this appears as a fraudulent business practice by XM, I.e.: Unethical and unauthorized continuation of an account, without approval of the client, disregarding receipt to discontinue service, as afore-mentioned. 325 other XM clients have been located in various other states, with same allegations regarding this practice by XM Radio. This represents cause for:
1. Official filing a complaint with several state, and federal consumer agencies.
2. Filing a complaint with several federal and state law-enforcement agencies, for investigation of the company, XM Radio, in each of the possible plaintiff’s state of home record, as well as my state.
3. Public disclosure of this event on the Internet's several consumer-complaint sites. My personal experience will be copied-and-pasted to several global sites, and updated, pending results of future investigations and court rulings, to include the other plaintiff’s experiences. This would – obviously - be hundreds of individual, derogatory, and true accounts against XM Radio. I will be compiling a list of your investor relations and sending a copy of the resultant transcripts and rulings, as well as derogatory news reports from reputable publications, to them. These actions involve public information, protected by the freedom of information act – but even f they weren’t – I’m smart enough to use third-party URL’s and ghosted passwords to make public postings. I am also persistent, and well-equipped.

You are also informed that my cell phone has received several automated dials from XM in the past week. This can be construed by many judges as harassment, but at the least; I bill for nuisance callers who call me. Verizon shows eight such calls from XM.
You will also receive a paper copy of this for those of you at XM, who claim not to have any record of my e-mail, also sent in 2007. I was astounded that even after I told two people at XM, to:
1. End the fraudulent account;
2. Change the address to a name and address that you cannot provide service to;
3. Forward the call contents database to your account corporate reps;
I then received – yet another automated cell call from XM Radio – which I called back about, only to find that the account was still activated! The person I last spoke with – as transcription will denote – assured me that the account was deleted, or ended…but for how long? Until someone at one of your terminals, decides to reactivate it, and send it to billing, in a few months?

Shortly after buying a new GM product I received a letter from XM Radio's executive vice president STEPHEN R. COOK that I would be receiving 1 year of service ( satellite radio ).

A few weeks later XM Radio turned off my service.

When I called the company to find out what was wrong, I was told the service would be restarted no later than the next day. That was 9 months ago and I still can not get them to restore my service.

After 4 letters from the B.B.B. they wrote the B.B.B back stating the service was restored and that they had talked to me about restoring my service.

This was a callous lie on the part of XM Radios employee Joan Hummons (Executive Consumer Affairs) to tell the B.B.B. that the company had talked to me and the matter was resolved.

In a time when American car companies are struggling to keep their market share, that they would associate themselves with a company with so little regard for customers.

I can only encourage American car companies to follow the lead of some imports and dump the pay to listen satellite radio companies and go HD