During our vacation in Cozumel, Mexico, on 11/23/07, my wife and I agreed to view a presentation for a Royal Holiday vacation plan. A sales person gave us a tour through the resort which is pretty amazing in Cozumel, and offered to buy a timeshare from Royal Holiday. We liked what the company offered, but we had no plants to buy anything. Then another salesman (unfortunately, we don’t remember his name) took place and assured us that if we buy the timeshare in Royal Holiday, we will have opportunity to travel around the world spending... read full review »

This company is changing my credit card without any organization, I never have requested anything from this company. I have requested to stop the charges but they simple don't stop. read full review »

Arrived at the RIU Jalisco Resort the night of the 6th of January checked in were told there were no keys to the room safes available until the next morning, went to our rooms (3 rooms 6 family members). Dropped off our luggage and went down to the beach spent about an hour at the beach then returned to or rooms to change while returning to the rooms one of the resorts security men followed us back into the hotel then to our rooms watched us exit our rooms as we went to the sports bar for a night cap , returned 45 minutes later to find someone... read full review »

Several years ago, while visiting Mexico, we purchased a vacation package from Mayan Resorts great vacations club. We recently attempted without success to book a vacation on-line. We called the 800 number provided by the company, only to be placed on hold and disconnected. The Company has not responded to our e-mails. This is obviously a scam. read full review »

I just got back from a Mexican trip at the Grand Mayan Riviera Maya. My wife and I decided to go on an information breakfast on our first morning. It ended up being a timeshare presentation. We said it would take 90 minutes. Four hours later we ended up buying a Great Vacations Club Gold Membership. Our salesman, or should I say our 4th salesman, pretending to be a quality control personal duped us. We ended up buying a Gold Membership for $3,700.00 US Dollars. To quote or salesman, Michel Nesme, "This membership is just a slice of... read full review »

The note below encompasses the explanation of our situation in a letter to the alleged owner of the Hotel. We obtained his name from the Hotel Manager we spoke to, but after following up with the phone number she gave us for him we were unsuccessful in getting to speak with him. She had given us an incorrect number. Dear Mr.. Ornelos, I am writing to you to express my severe disappointment with the results of what was supposed to be a dream vacation that has turned into a nightmare. My mother and father booked this vacation for... read full review »

My ordeal took place on August 23, 2007 when we too fell victims to the false promises and illegal sale tactics used by Mayan Nuevo Vallarta sales reps. We had a week exchange through RCI to stay at the Mayan Palace Nuevo Vallarta. Upon our arrival we were invited to what should have been a 90 minute sales presentation, that actually took over five hours. "Serg" our sales representative gave both my husband and I a tour of the property which by the way was gorgeous! During the tour Serg began his sales pitch by using our current... read full review »

The room was dirty and had a horrible odor. The bathroom at the airport was cleaner than the bathroom in our room. The shower was rusted and there were bugs in the room. We tried to contact the person who we paid to take care of us, but he did not respond. We were followed to our room by a man who was either drunk or on drugs begging for Pesos. We never stayed the night. We checked out and went to another hotel in the area. We had paid for the meal plan, and so far I have tried to contact Perfect Travel Promotions that booked the trip for... read full review »

My husband is in Puerta Vallarta Mexico and went to a Chuches Chicken. The next day he was feeling queezy. He didn't leave the house. The following day he felt hot to the touch with a severe headache. The following day he was so bad he went to the doctor. He had a 104 temperture and couldn't keep any food down. After running blood and urine tests the doctor said he had Ecoli/ Salmonilla posioning. In the days prior to these findings, the only place he had eaten was Churches Chicken. He missed Thanksgiving dinner due to thi... read full review »

We were promised all kinds of stuff to lure us in. We were told that we would get our investment back after 30 years but if you read the small print on back of certificate it is not true. We did some comparison shoping and found that it was actually cheaper to book vacations though a travel agent or Expedia than it was through Holday Travel. The royal holdiay website is also a joke. When you try to book a vacation, it keeps telling you that it is unavailable. Also your annual membership can go up every year, they tell you that they need... read full review »

We were lied to by the salespeople throughout our presentation. Nothing they said was actually true. Do not go to their resort. The free breakfast was certainly not worth the misery we now are going through. At the presentation, we told the sales rep that we were not interested in the timeshare, that we were happy with our current timeshare, she then shifted gears and told us it was a great investment! That we would OWN a part of the Mayan Palace and that our current timeshare did not offer ownership. She also told us that we could... read full review »

My name is Carmen Azevedo. My husband David and I stayed at the Oasis Cancun January 13-20/07 on our honeymoon. When we were checking in we were directed to the concierge to set up a honeymoon package, which we never received. The lady that helped us set up a meeting on Sunday January 14/07 with what we thought was the Nolitour representative as sit was at the same time as what we had on our package. When we arrived on the Sunday the meeting was in fact with a representative for Royal Holiday which has an office set up at the Grand Oasi... read full review »

Well well apple vacations told me they would get back to me about my vacation complaint in 30 days? My vacation was in june?what year will they respond to my complaints? We paid for an ocean view and got palm trees, watered down drinks, one crowded pool, old workout equipment, expensive excursions they push and expensive massages, souvenir shop full of crappy items they can keep,a disco catering to young people, and they keep telling me theres no complaints. Apple please open your eyes this time and read the complaint instead of taking everyones money and running with it. People are not satisfied with your vacation resorts. Get it? read full review »

We were enjoying a nice vacation in Puerta Vallerta w/my parents, when we were hounded endlessly by a man wanting us to sit through a 90 min. presentation at the Mayan Resort in Puerta Vallerta in exchange for $300 per couple, a bottle of tequila, breakfast, and taxi fare to and from Puerta Vallerta. It was our last day of vacation before returning to the states, but we decided 90 minutes of our attention would be worth all the gifts he promised. He asked our ages, (including my parents) and said he would pick us up personally the next morn... read full review »

Like more than 500 others, with whom we are joined together in a Yahoo group, we were scammed by this "club/hotel" in Playa del Carmen, MX. We were promised everything but the moon, in a three-hour closed-door presentation at the hotel. We thought it was a fantastic way to travel and save some money. But after we signed up, it has been nothing but hell ever since. First, they never followed through on ANYTHING they promised. They lied, cheated and stole from us, promising WORLD CLASS ACCOMMODATIONS at THOUSANDS of great resort... read full review »

WE purchased a timeshare from BRaden PEarson-representative for Playa Del Sol Grand. We purchased this with the expectations of renting the weeks. Braden connected us to Royal Holiday and at that time we gave them 7 weeks of our rental in exchange for $8000, to arrive on 8/1/07. We have received no check and we cannot get anyone to helps us. This is a scam-Braden Pearson is a representative of PlayDel Sol and Play Del Sol should take some responsibility for their sales representatives. BEWARE!!! read full review »

As i compare this vacation with a resort called secrets inpunta cana and the palladium in mexico we've been had. Careful people you don't always get what you pay for .We paid for a jacuzzi we could use? Instead we got one for midgets only, one very crowded pool, our ocean view room was hard to see ocean through the palm trees, state of the art old workout equipment, expensive massages, watered down drinks, lousy beach, a nothing to buy so veneer shop,disco area and music geared to younger couples, oh what a great expensive resort... read full review »

Our great honeymoon, not. Our whirlpool but was so small a midget couldn't use it. Water downed drinks, one overcrowded pool, so veneer shop that had expensive junk, state of the art old workout machines, expensive massages, our ocean view room was obstructed view by palm trees, very poor disco area mainly for younger vacationers, excursions were priced quite outrageous, beach wasn't nice nor did many people use it, had to leave resort to find nice items to take home, the few bars you had were always crowded, I`m comparing thi... read full review »

It is important to make sure you read all complaints related to Real Del Mar, and the warnings posted on the U.S. State Dept. web site before deciding how to do any business in the area. Pacifica is now going to build the condos that Real del Mar was trying unsuccessfully to market for the last three years. It is important to make sure the developer has the construction funding in place. Most of the developers do not, they are using buyers deposits. This is why many buyers get the houses late or not at all. Also, have a definite date for... read full review »

We wanted to purchase a home in San Marino. They wanted a deposit but would not give us a receipt stating it would be refunded when we put down the down payment, only verbally would say it would be part of the down payment. Then they would not use a escrow account for the 30% down payment. They say they do not use escrow in Baja. Now I see all the problems with the area and the way they do business, it is just too risky to buy there. I am going to put the money in a good mutual fund and use the dividends and capital gains it pays to rent... read full review »

This is to inform anyone considering buying a so called private residence club at the bell air in Puerto Vallarta Mexico that it is a scam, a fraud, and a conspiracy being misrepresented and lied about. Starting at the front chain of the tiny property, with a short drive up to the small sales center, housing an exquisite show suit, what you see and can touch is all that is real. And who knows if ¨T¨ (T is for owner) even owns that. The promises made about building the suites will never be followed though on because there are no... read full review »

I have seen numerous new complaints posted against developers in Baja. The business practices of Real Del Mar, Frisas Construction, Jose Luis Corona, and others are not uncommon. That is why the United States Government warns American citizens against buying in Baja, or anyplace in Mexico. They can not help you when you have problems. Do research. Research your developer in Google. When I was first looking at Real Del Mar, there were no complaints about them or Frisas construction on the Internet. People were slow to put them up. Now I... read full review »

My husband and I visited Puerto Vallarta in June 2005 and ended up purchasing a timeshare at Velas Vallarta. We already owned a timeshare in Las Vegas. However, we were told that we could rent some of our weeks. This sounded like a good opportunity to us, we could use the rental possibilities to pay off the time share and we would have additional weeks for personal travel. We were sold by a Mr Greg Melton (known as Rojo), he even put us on to a rental agency Elizabeth at Resorts International, we paid a registration fee however to date have... read full review »

Please look for complaints about Frisas Construction, Real Del Mar, Jose Luis Corona, and Mexican real estate. Frisas has bragged about building cities in Mexico for over fifty years. They are using their long past reputation to dupe people into buying contracts on homes they can not deliver, then force them to negotiate for accepting inferior lotes. Their practice is hurting Baja. People are now seeing this in the news, and on the Internet and hesitating to purchase properties and timeshares in Mexico without hiring attorneys. I... read full review »

There are many programs, articles, advertisements that promote buying real estate i Mexico, especially Baja. I watched one of these on CBS, because it was a reputable network, I believed it. They presented happy people who found their dream homes in Baja. I went down there and found a nightmare. I bought a home in 2004 and here it is, 2007, and it has not been started yet. This was with a large developer. My real estate company, Coldwell Banker, just south of Rosarito Beach, helped put the deal together. They tried to keep my refundable... read full review »

Do not be fooled by the tour agents hired by the Mayan Palace to sell their time shares. They are dishonest and will cheat you. We were stopped on June 28th by Jesus from Tourist Advisory as we were getting off our American Airlines flight to Cozumel. Jesus pretended to be our tour guide transportation agent, our transportation to the hotel had already been paid. He began by offering us really discounted tours to which we all said "no thank you". He then offered us a Jeep rental for 3 days for $150, we declined and he dropped the... read full review »

In December of 2004 I went to Baja to purchase a retirement/vacation home. I entered into a contract with Pedro Corona, a business man from Tijuana to purchase a home in the development, Real Del Mar. The sales office of Real Del Mar handeled all the process. I was supposed to get the home in July of 2005. Pedro's son, Jose Luis Corona is the project manager. He has lied to me over the last two years about getting the house. Pedro was going to get me a house that was already built, then Jose wanted more money. He told me in Mexico... read full review »

Frisas Construction, which claims to be a "Builder of Cities" in Mexico for fifty years cannot be trusted to deliver houses to buyers. They have a development in Baja, called Real Del Mar. They subdivided the property, and sold lots without doing the soil compression tests. They have houses that are falling apart, cracking, the foundations have moved. Other buyers have been told that they will not build their homes three years after selling them to them. They now know the ground is unstable, and it is not cost effective to do what... read full review »

This man got his father to buy a house and sell it to an American Woman. Then he lied about when it would be finished, and everything else. When he refused to deliver the house three years later, he told her: in Mexico they say that a bad deal is better than a good fight. It is like saying you should be happy you are getting screwed. Stay away from Real Del Mar, Jose Luis Corona of Baja, his father Pedro Corona, a Tijuana businessman. They are not to be trusted. read full review »

If you visit a Park Royal hotel in Mexico, like the one in Cozumel do not go to the sales presentations for vacation clubs. If you do a search for Royal Holiday before you go, you will understand why. There is a warning by the United States government to beware of timeshare, and vacation club sales in Mexico and other countries. Just DON'T DO IT!! Please, research it now and save yourself all the grief you will read about as you research Royal Holiday, and other vacation clubs. People who don't research it are not prepared for... read full review »

This is the parent company of Royal Holiday, which BookIt and others send clients to. Beware of Mexican timeshares: There is a United States State Department warning against buying Mexican Timeshares. Please be advised, banks and credit card companies should not be assisting companies like Royal Holiday in these purchases. http://travel.state.gov/travel/cis_pa_tw/cis/cis_970.html#real_estate REAL ESTATE AND TIME-SHARES: U.S. citizens should be aware of the risks inherent in purchasing real estate in Mexico, and should exercise... read full review »

My mother, step-father and I were "invited" to a time share presentation while in Mazatlan. The presentation was given. When my step-father said no, they turned to my mother. When she said no, they turned to me. When I said I couldn't commit to this right then and there? The insults began. They asked my mother's age and proceeded to insult her parenting skills or lack thereof. They then asked my age and called into question my parenting skills. These two guys, (one named Mike, who's father is the president of... read full review »

I vacationed in Cancun in mid December 2006. At the airport I was approached by a representative of Moon Palace and promised a couple of sightseeing trips if I attended a sales presentation. I took the offer and ended up purchasing a vacation package based upon the promise that the all inclusive rates are confidential and will not be published anywhere. When I got back home I found that the rates were indeed published on the internet, Ebay for example. I asked Moon Palace to cancel my membership and refund my money. They did cancel my... read full review »

I purchased a timeshare from Sunset Lagoon Y Marina in mid December, went back to cancel within the 5 day period allowed for to "change my mind". Initially they did not agree to refund all my money and cancel my membership. After several phone calls, emails, FAX my membership was cancelled and my money was refunded. I withdraw my complaint against Sunset Lagoon Y Marina read full review »

My wife and I stopped at Cozumel during a cruise. Our excursion was cancelled due to the weather so we wandered around for a bit before we ended up talking to Justin at El Cid about an RCI membership. We were tempted with a free, all inclusive day pass just for listening and "keeping an open mind" about RCI. The presentation was supposed to last only an hour. After an hour and one-half we we're totally confused about the whole program. Then the pressure began. We had several people coming and going from our table and we... read full review »

I purchased what i thought was an investment property in velas vallarta puerto vallarta, mexico last year. The pitch was sold for investment and they knew it from the start of the sale. Everything promised has not come true. I turned the situation into profeco in mexico in january of this year explaining the situation that i was ripped off and i have not made any money from the investment and when i spoke to the salesman he informed me that he did the pitch he was suppose to according to the managment of the resort and profeco states that if... read full review »

My wife and I were scammed by Jerry Forney who sold us a 4 week membership at Grand Miramar on August 12, 2010. Our contract stipulates that not only would Grand Miramar buy out our Cabo timeshare for $24810 but that if we do not return for the next 10 years, we would be guaranteed rent per year totaling $5600. None of that has happened. We have rescinded the contract in writing and have demanded Grand Miramar buy out the timeshare or refund the $28000 we paid. Bank of America may have some liability, since Grand Miramar produced brand new... read full review »