We attended a conference at the Alexis Park Resort and Spa in Las Vegas in October. When we arrived the conference of what would be about 160 of us had already started. Right away we were told that the Secretary of the groups room had been broken into and that conference registration money had been stolen. Unbelievably at 4:30 am that morning I was woken by a loud noise and yelled at my husband to wake up that someone was breaking into our room. I opened the door from the bedroom to the bathroom to find a woman in our bathroom! I... read full review »

I stayed at the Days Inn Sacramento on 10/28/06. The people in the room next to me were loud all night long. I called the front desk to complain at 12:30 am, 2 am, and 3:45 am. I was told secrity was sent over to talk to them but the partying did not stop until 4:30 am. Needless to say I did not get much sleep that night. I have written emails to my travel booking agent, the corporate office and the hotel itself. I have heard nothing back yet. I feel they should have put me in another room or kicked those people out if they were not going to sleep. I am also asking for a complete refund. read full review »

I booked a two (2) night stay at this hotel as a surprize for my husband who just returned from Malaysia. Upon check in I was charged twice for over $800.00 + $50.00 for a parking fee. The next day I couldn't use my debit card, I was "over my limit". I called my bank and was told that the Fairmont had put authorizations of nearly $1800.00 on my card! I went to the front desk to complain and called from our mini-suite. They sent up a couple cigars for my husband, but couldn't resolve the problem for my debit card. So... read full review »

In October 2006, I booked into City Hotel, Amsterdam (above the Old Bell Pub). I had stayed there 5 years ago, and found it basic, but clean. I booked over the internet which featured photos of large, clean rooms. Upon arrival we were taken to a room in another building. The stairs were steep and winding, the walls and carpets stained and filthy, and the air stank of mould. The room was as bad, plus stained sheets and a blood-stained mattress. I returned to the desk, explained that this was not the room I had booked, and that it wa... read full review »

My wife and I own a timeshare in Quebec, Canada. We were contacted by Your Last Resort LLC, Dan Goodman was the contact. We finally decided to list our timeshare with Your Last Resort LLC in February of 2005. Their "Your Last Resort LLC Guarantee" was the deciding factor to our listing. We figured we had nothing to lose. The timeshare was for sale for the required one year but nothing happened. So we sent them a copy of the original signed contract by registered mail within the required time as specified in the guarantee. Nothing... read full review »

Mid 1998 I contacted a local travel agent to book a Princess cruise for 4 (my fiancé and I and my two daughters) to celebrate the Millennium -- i.e. New Years Cruise 1999. I was told that no brochures had yet been printed but that the details -- dates, ports, and so on -- were available, and that we could make a booking for a deposit of $500 per person (total $2,000 US) to hold two specific staterooms. Booking so far in advance of travel I was concerned about cancellation policy, but my travel agent was assured by her Prince... read full review »

Accessing my email address and charging $9.00/month without authorization. That’s $9/month for the discounts and $9/month for the travel values. September and October. Would love to get my money back!! Teri Frisco, Texas read full review »

Yesterday, my mother had a Aeromexico 4:40 PM flight from Guadalajara to L.A. I'm sure since the flight less than capacity given that this isn't the busiest time of year, Aeromexico cancelled the flight and put her and everyone else that had that flight onto their next one, which was 5 hours later. This shows the airline puts no value on a customer’s time. All they offered was a meal voucher. They wouldn't even offer to put her on the next flight out to L.A. on Mexicana, Delta, or any other airline. People were outraged... read full review »

Cendant (Days Inn) offer a 'best price' guarantee - but it appears it is impossible to obtain. Cendant customer staff is rude and obnoxious. I don't know next steps to escalate this, at best it is deception. Try it - book a room online at www.daysinn.com (you can cancel later) then search for a lower price same hotel room online (it's easy to find). File the claim form and Cendant will have one reason after another why they refuse to honor their commitment on their website. In my situation, Cendant first said that they... read full review »

There is a scam going on right now that promises one of five possible prizes, but the only prize that they give away is the "expense paid scam vacation for two getaway" that we have to front our credit card and pay them money in order to use the voucher. The other four "gifts" are supposed to be a TV, a DVD player, a microwave, and a laptop. The company who call themselves "Tri-Star" send out a phony scratch off card that reveals a slot machine game and if you match three across of "7"'... read full review »

I attended a presentation re: real-estate purchase at Wildwood Shores and was given a Vacation Voucher/Jetaway Activation Form in return. I sent in the Activation Form as per the instructions to: Infinity Incentive Group 8777 East Via de Ventura, suite 399 Scottsdale, AZ 85258 After many weeks of waiting I had not received the Travel Request Form I was to receive I called the Customer Service number at 866-852-4895. The representative was very nice and said that my voucher had been placed on hold because they had not heard back from... read full review »

I was a customer at this hotel . Once I walked in this hotel the person at the font desk Timothy yelled out asking if I was a guest. I told him I was and would like to chkeck in . He told me he wanted all my guest to check in at the front not sure why but he did. I told him they havent arived yet, then he sighed at me like I was in the wrong. I asked if he was having a bad day. He said no he just has to much going on. Thinking to myself oh ok that my fault becuase I walked in at 200am? So I let it slid then he asked me for the names of my... read full review »

I have two complaints concerning Delta airlines. Both occurred on the same trip. My first complaint is concerning Delta Airlines was on July 26, 2006. Upon arriving to Seattle on flight 1115, it took 1 hour and 45 minutes to get our luggage. We were repeatedly told over the speaker that the luggage would arrive momentarily and directed to a new baggage claim unit. One person was told by an airport employee that four cars of luggage had just been sitting without anyone unloading. Another delta flight arrived after ours and received their... read full review »

My husband and I contracted to purchase a unit only if we could sell the timeshare we were staying in at the Mayan Palace. The sales person insisted he could help with this and we could use the proceeds to pay for a unit at the Fisherman. They agreed to take the Mayan for Tax rebate and return it to us to sale with vacationweeks.com. Helen Mosello for a fee of $529. Four days later we decided to cancel the conract. We went back to the Fisherman and was told we could not cancel because our Mayan Palace had already been use by them for tax... read full review »

We did check our RCI confirmation letter and it stated it was for a 1 bedroom with two sofas. When we arrived the rooms did not have this accomadation or at least they stated that they did not have it available. That is when the clerk offered the extra room at no charge. Then, at check out we had to pay for the extra room for all 7 days of our stay. We were mislead and we did not find out until we checked out of the Il Poggio. We did tell the clerk at Il Poggio that the ants were prevelant in the room. The clerk stated, "it is that... read full review »

Tour operator Armas Hill (Focus On Nature Tours, Inc., Wilmington, Delaware) was paid well for a birding tour of Newfoundland, Canada, in July 2006. However, he failed to pay the bills and finally bailed out altogether, leaving the group floundering. Reports indicate this is far from an isolated event for this tour operator. I am inviting anyone experiencing similar problems with this outfit contact me per my trip report website. My trip report can be read at http://pweb.netcom.com/~naturepark/ Before flying home to Delaware, Arma... read full review »

I am 64 and went to Puerto Vallarta the week of September 24th as a guest of my cousin. We rrived late Sunday night (flight delays)so verything was closed when we got there. Monday morning our irst day going to breakfast we were ttacked by the Myan representatives. After one hour of no nonsense conversation I walked out I was starving. The rep. said we could have reakfast on him if we listened to thee presentation. After three hours I walked out. Friday morning I was hit again. I told the rep. I needed to talk with my daughter on this and wa... read full review »

Well in august i went to india by mahan air line. on the way back one of my suitcase zip was broken, and some of my expensive goods were stolen. at the airport i made the complaint ,they filled the form and gave me one of the copy and advised to send it to Mahan Airline office in Birmingham whichone is in Hagley road. they also advised me to sent the list of missing items. so next day i send all the paper work to the mahan air line. each time i ring the same answer i am getting is they are are still soting it out now it is october month. it i... read full review »

Don't fall victim!! This is what happened to me: I was taken to breakfast and then told how I could make lots of money if I bought several timeshare weeks with Mayan Resorts and rented them out. I was given figures (which I never got copies of) by my salesman that would make me good money. I later found these figures to be grossly exaggerated. I was also given figures showing how my timeshare would increase in value, which I also later found was false. I was told after I signed the contract by my salesman that I was "locked-in"... read full review »

This is to report the pathetic experience I have had with Sunnyvale travels. A couple of weeks ago I needed to book a ticket to India. At the time of booking, I was advised to fly via Cathay Pacific as it was supposed to be cheaper and have the same level of experience as Singapore Airlines. Also it was informed that the flight could easily be rescheduled. However, later on when I actually needed to reschedule the flight, I was told that it cannot be done on all days as the airlines only flies on 3 days of the week and not every day. What i... read full review »

This is the company that calls you every day and says you won a free vacation. Then they ask for your credit card!!! Why? Isn't it free? Well, they explain, the "free" vacation costs $700 (or whatever it is that day). Then of course you ask them what you actually won, and they call you names and hang up. These are the people you would spend THOUSANDS of dollars on? The fact that they are still in business, proves that there really is a sucker born every minute. Here is what this company is facing in... read full review »

I was offered a $1 deal through Comfort Suites for Travelers Advantage Club and was to receive discounts for Comfort Suites and free gas amounting to $40. This was a 90 day deal and I would have the opportunity to cancel before 90 days with no extra charges. I never received any correspondence from this company and then was charged $99.99 on my credit card. I had forgotten about these people because they never contacted me at all. What a scam. What a ripoff. I’m going to contact the Federal Trade Commission about these people. This is pitiful. Warn anyone you can about these con men. read full review »

I am a very concerned holiday goer, and I would like to take is time to make everyone aware about St George the Three Corners Resort in Sharm el Sheikh Egypt! I have just had my holiday there, and I would like to stay UNKNOWN but at the same time put this INFORMATION on the web to worn you all about it! The rooms are small/ the beds are tiny and the food is awful (Meat is under cooked or to well done) and I must say you might fill a bit bad after eating it. I WOULDN'T EAT THERE!!!!!!!!! Entertainment was NOT GOOD not... read full review »

In July, I ordered airfare tickets for Guangzhou, China via LA from Orbitz.com. The departure date was Sept 21. On Sept, 19th I received an email from Orbitz talking about my upcoming trip. When I noticed that the exact times for the first leg of my flight had changed, I checked and verified that the times for the overseas leg had not changed. However, I did not notice that the DATE had changed and I did not find this out until I got to the airport to check in for the first leg of my flight. In a 3 way conversation between Orbitz and the... read full review »

This place is about the WORST Place to stay, Stunk like dirty rotting cigarettes and when we could no longer stand the Filth and stink, we tried to check out. The front desk clerk charged our credit card for the next two days irregardless of the STINK AND FILTH, bad, bad, bad DO NOT STAY there! Hotel details: Princess Royale Hotel 91st Street Ocean City MD read full review »

Gentlemen, as a follow up to my e-mail, I would like to repeat that last Aug 3 I made inadvertently two reservations (TG5VAD and LGIUCF) for the same flight and the same person. The next day you were informed by e-mail that the first reservation (TG5VAD) was invalid and you were requested to cancel it. I received no reply from you. Why? Not until Sep 5 when I received my Credit Card account did i realize that you simply ignored my request. Since the reservation (TG5VAD) was invalid you had no right to charge my Credit Card. What you did wa... read full review »

Manager Kelly at the facility was rude, vulgar and verbally abusive to my wife. This women had her so scared that my wife lock herself in the room for the night and checked out first thing in the morning. I call this "Manager" to find out what the problem was and she went off on me on the phone and accused my wife of propositioning two people in her staff and that my wife was drunk and I was just as big a rude S.O.B. an my wife. This happend at the Reno Travellodge & Suites Airport, 2050B Market St. The General Manager is A.J. Dutt and the owner is Calvin Abe. read full review »

We were promised a variety of incentives for attending a sales presentation from Discount Global Travel that included a cruise, a camera, a $200 gift certificate and some wildlife prints. The free cruise was $598 to begin with, and then they told us it wasn’t available and would cost a couple thousand more to upgrade. None of the other prizes were forthcoming, even after my attorney sent a demand letter. Now I’m faced with taking time out of my schedule to take them to small claims court. Nothing they offer can’t be... read full review »

I received a call from a female customer service rep who informed me that I had won $400.00 in aa vouchers for future travel and a gift card valid for the purchase of gasoline just for using my banking debit card. The agent then asked me for my banking routing number and I immediately informed her that I was not interested. I hung up the line and called information for the Tampa/St Pete area as I recalled the exchange of 727. I was given a number in the Miami area and was asked right off the bat if i had given any banking information. The... read full review »

America west airlines. Flying from Atlanta to lax stopping in Phoenix. Flight 656 leaving 5.25pm July 5th. I'm over 50 years old, I've flown all over the world, this was the most dismal travelling experience of my life. We received 15 minute reports for 11/2 hours about mechanical failure. The flight was then officially cancelled, this was initially a relief as the plane looked about 50 years old! One staff member then proceeded to announce that he was trying to re-route all the passengers to different flights by destination. At... read full review »

My son and I went on vacation to Hawaii while we were there a death occurred and I had to book a flight to California when I called to make a new reservation I asked them if my son the age of 10 can still fly back home by himself so I can attend a funereal the agent that booked my flight at USAir assured me that I would have to pay a fee for each connecting flight for him so with her word I continue to book another flight out to California for $930 when I got to the airport to leave for my flight they first could not even find my new flight... read full review »

This company has the worst customer service I have ever seen! A mistake on my account made by them resulted in a $70.00 fee and it took one week and daily calls to even get someone to address the situation let alone offer to help. When I finally got the owner to call me back, she apologized for having her 30th birthday and having had the nerve to go out of town and “enjoy herself God Forbid!” She just did not understand why I felt the need to call and harass her staff when she would have been happy to handle the situation when she... read full review »

With refer to the above subject, on 19th July 2006 at 17:00pm I was taking SIA Airline SQ116 back to Malaysia (Kuala Lumpur) for my 1 day business trip in Singapore. During the whole journey back to Malaysia I felt comfortable and satisfied with the environment and service from cruel members. All the while I was sitting next to window, 30minutes later cruel members announced that plan will be landing in the short while and I started to look out the window, few minutes later I noticed the air-plan landing with un-normal speed and finally... read full review »

Mr. Byerly & Ms. Rodgers (President and Vice President of Hot Springs AK Chamber of Commerce) I'm sending you a copy of this to let you know that when this city was introduced to us last year it was presented with such charm and style. I have been looking forward to spending an enjoyable time seeing AK and the history of your community. I had done a great deal of research on your community and how you have supported so many important officials, I never thought I would want to leave and NEVER come back. Well even I am wrong on... read full review »

I took a cruise on NCL, the Dawn, this summer to Bermuda and the Bahamas. There were 10 of us - 5 rooms on deck 10. Various problems - horrible service, rude staff, lost shoe from luggage, room keys that wouldn't open causing us to lose the use of 1 room for the first full day, poor quality food. Whenever we tried to get help the response from management was terrible and very rude. An expensive pair of shoes was lost out of my luggage when delivered to my room (rip was in luggage and 1 shoe was missing) and they said it was my fault. I... read full review »

I am having SEVERE problems trying to get reimbursement for clothing I had to purchase while in Paris, Bern and Lucerne Switzerland. I had travel insurance with Trip Mate. I have been dealing in a long drawn-out process since June 4, 2006. Delta Airlines left a container of luggage sitting on the tarmac, located it several hours after I arrived in Paris on June 5, 2006. Refused to advise WHEN I could expect to receive my luggage, finally on Wednesday June 7, Delta stated they were waiting for a flight that they could send the whole container... read full review »

I have a credit for a flight from July 21, 2005 when I had to cancel a return only flight from Halifax to Victoria because of car trouble on a cross country trip and could not meet the time to fly home to BC. I had cancellation Insurance at the time and did think to call them to report this. So I had only one year to use the credit or lose it. As it happens . I have not been unable to rebook due to family problems and request an extension of the time. I would love to take a trip in the next few months . When my agent from Uniglobe tried... read full review »

My family and I went to Cozumel Mexico for vacation on July 3 -7, 2006. On July 4, we attended a 90-minute timeshare presentation and purchased a one bedroom suite from Sunset Lagoon Beach for $10,000. We were pressured relentlessly over and over from their sales people. We were told that Sunset would guarantee the rental income of $1,000 for an unused week if we rent our weeks through Resorts International Marketing Corp (RIMC) with one-time processing fee of $549. The salesman Jayeson kept saying that it was a win-win situation. He told... read full review »

We have yet to take advantage of the "wonderful" vacation experience that we purchased. As a "proud" owner of a worthless vacation, I still cannot believe we bought into this scam. Although Blue Green has a beautiful location (s), good luck getting into one. Upon purchase, we were told about the opportunities for impromptu vacations since due to work schedules, we could not plan a year in advance. The sales person wholeheartedly stated that a large number of customers do a "spur of the moment" vacation and they cater to... read full review »