I am writing this complaint letter not to seek any type of pecuniary benefit, but merely to express my extreme frustration with Marlo Furniture’s Customer and Delivery Services. Background of my purchase/delivery is as follows: On July 13th, my girlfriend and I purchased a sleeper sofa, nightstand and ottoman from Marlo’s Rockville, MD store. The sales person who assisted us, Natalia, responded to our concerns about Marlo based on an experience 3 years ago with repeated statements of, “don’t worry baby, I’ll... read full review »

I bought a Coaster #5809 Futon Frame from Furniture To Go aka The Bedroom Show. I was told upon purchase that it was under warranty for a year through the store and thereafter through the manufacturer. On June 24th the futon collapsed. I contacted Furniture to Go to inquire about an exchange/ the warranty and was told to email them a picture. I did. I received the runaround for almost a month and then I finally heard back from them. They informed me that because of where the break was, it wasn't covered. They insisted that it was due to... read full review »

The owner of this business, Thor Johnson has a civil judgement against him for over $1000 for deceptive advertising and breach of contract. He has not paid this court judgement and is in default and subject to arrest. To date, 8/4/2008 he has ignored the court. I repeat, DO NOT trust him nor buy from this company or his susidiary Viking Enterprises. He has many complaints against him at the Better Business Bureau for similar things. Dont let this happen to you! read full review »

Unit crapped out again. Second time past 3 years. Compressor may have failed again. bought 2004 $ 2200. Had warranty, lucky. otherwise 600-700 for repair. Still warranty. read full review »

I PAID IN FULL! After I Paid in Full and Was Waiting for Delivery of My Building I Received a BILL For a %35 Percent Increase!!! THEY EVEN CHARGED ME FOR THEIR MISTAKE ON THE INITIAL DRAWINGS!!! When I Spoke With Them about my new bill (Seeing My Salesperson BOB Was No Where to EVER BE FOUND) I Was Told That EVERY TIME STEEL RISES IN PRICE I WOULD BE CHARGED!!! Even if it was on a truck in route to me and steel went up they would charge me until I signed for the delivery!!! My PROMISED DELIVERY DATE was pushed up every time I... read full review »

Had our home fuse box checked out Iwas told the fuse in these stoves blow out all the time on high tempature use. I also have used it on low self cleaning temp. and still blows the fuse. read full review »

I don't understand how there is no other public utility competitor with Washington Gas - isn't this a monopoly? Is this legal? They have the WORST customer service staff - I have been explaining to them for over 8 months now that the bills they send me are erroneous and that I do NOT have an outstanding bill with them. I have called several times, mailed and faxed all my supporting documenetation etc. Not only have they told me oh...about 5 times now that the problem would be resolved, they have even sent me a final bill with a zero... read full review »

In June of 08 I purchased 3 beds form the brick and promised to receive it by July 8 until today I am waiting at list I was in Brampton store to ask them 3 times allay what I heir was false promises. I was wondering if this is the way the brick treat their customer. In this case we have to cancel and never come back to the brick to buy any thing even if you sale it for a dollar. First of all your sales lady was a big fat liar. I believe a good customer service will make a big difference in your marketing goal. Any way I need the general... read full review »

I recently purchased a coffee maker (Mr. Coffee). First of all I like that this is the first coffee maker that keeps the coffee HOT! However, there is a design flaw in the carafe portion. The pour spout is curved downward, which makes it impossible to either fill the tank or pour a cup of coffee without spills. If the pour spout was not curved downward this would not happen. read full review »

We had gutters, vinyl siding and windows installed by Empire today, well a contractor of Empire Today. We chose them as they promise quality and fast completion. The siding we ordered was on back order for two weeks; we only found that out after WE called a week later since no one called us. The windows are not airtight as you can feel air coming in with the windows closed. Now the gutters that they installed: We were led to believe they were covered gutters, but they were the old fashioned open gutters. We had put on gutters, ourselves in the... read full review »

Well altogether I have spent thousands of dollars at this furniture store. Everytime I have purchased furniture at this location I have been promised a certain delivery time and they can never meet it. I am not talking a reasonable delay I am talking, 5 weeks the first time, 2 1/2 weeks the second time, and of course the third time is not the charm it will be another 2 weeks past the delivery date promised. When I contact the store the management never comes to the phone and the poor salesman has to feel the wrath of the unsatisfied customers. Do yourself a favor do not shop here!!! read full review »

After making $115.00 worth of purchases at K-Mart. We returned home, a 35 mile trip one way, we found that one of the Roman Blinds we had purchased there did not contain hardware and had broken pull string. We immediately made the 35 mile trip back to the Richmond store to make the exchange. Upon arrival, nobody was at the customer service desk for no less than 15 minutes before the store manger lifted a finger from one of the checkout iles. We continued to wait for another 5-10 minutes before approached. We made our exchange and proceeded to... read full review »

The owner of this business, Thor Johnson has a civil judgement against him for over $1000 for deceptive advertising and breach of contract. He has not paid this court judgement and is in default and subject to arrest. To date, 8/1/2008 he has ignored the court. I repeat, DO NOT trust him nor buy from this company or his susidiary Viking Enterprises. He has many complaints against him at the Better Business Bureau for similar things. Dont let this happen to you! read full review »

LG top price dishwasher, 18 months old: MOTOR BROKEN - leak into apartment below, ran through ceiling fan repair cost: almost $ 400 (+ wallboard, repaint, new ceiling fan...) finally found 1 single repair agency - waiting a month now - repair man recognized horrible sound: happens all the time read full review »

PURCHASED A BRYANT EVOLUTION 5 TON HEAT PUMP 5 MONTHS AGO .SO FAR THEY HAVE PUT IN A $1, 300 COMPRESSOR . WITH A START KIT . WAITED 2 WEEKS FOR THAT . 2 STAGE PUMP NEEDED TO BE SPECIAL ORDERED . NOW THEY WANT TO PUT IN A NEW COMPUTER BOARD . ANOTHER $1, 000. PLUS SERVICE CALLS . UNIT 5 MONTHS OLD . UNIT HAS ONLY WORK ABOUT 1 AND 1/2 MONTHS. 90 TO 98 DEGREE DAYS . BRYANT /CARRIER IS NOT A GOOD NAME IN THIS HOUSE HOLD . CONSUMER RELATIONS . WORST I'VE SEEN read full review »

I had to call for a locksmith because I was worried that my last key for my car was going to break. I called them, they told me that it would be about $155.00 for the first key. They came out, then I was told that there is an additional fee of $55.00 just for them to come, and if I wanted a second key it would cost $29.00. After the job was done, he informed me that he never made a key for a Kia before. It took him longer than he expected. He gave me a bill for $309.00 I told him that that was a lot higher than he had quoted. He now said he... read full review »

Last August I bought a Sears Kenmore that worked for less than 2 weeks. I wasn't worried, I had purchased a 3 year warranty. Beside this was Sears they would stand by their product. Then followed 8 appointments in which Sears did everything to not replace the unit. They replaced it's condesors and piping, it 's electrical switching. The Sears technicians even put in their reports that the unit was not repairable. I estimate they spent much much more than the unit was worth ($230). Finally this past April, a department at... read full review »

If Dave's Crazy Tool Shed already scammed you, like they did to me, here's where you can contact them: They're hiding behind the sign "Boston Computer Group". General Information - Asset Management: [email protected] General Information - Distribution Services: [email protected] Sales Information: [email protected] Human Resources: [email protected] For all sales, purchasing, product, and customer service questions contact: BCG Support Within U.S: (781) 662-7220 Email... read full review »

This company has not paid any of my invoices for over 1 year and owe me thousands of dollars for services rendered and are not making ANY attempt to try to pay anything at all. I am now having to file a lawsuite against them. They have vacated their offices and I had to track one of the partners, Aram Guluzian, down at his home. By the way, Aram is inthe process of buidling a multi-million dollar house on the waterfront on Davis Island! I hope that he enjoys his new home! The other partner, Johm Lum, does not return my phone calls to his cell number. read full review »

on 5/1/08 we met John for initial estimate, he suggested - Oakpaver product, gave us the product brochure and estimate. 5/13/08 we met John again, gave him the drawing and dimension/size, picked the product, John gave us an estimate $3800, labor and material total, for retaining wall installation in the back yard and front, and burying the downspout with a clean out joint, he took $1500 deposit and wrote he will start on 6/2/08. On 6/2/08 and 6/3/08 John did not show up. We kept calling, he replied on 6/3/08 said his daughter had an... read full review »

I want to warn anyone who might be thinking about working for this company or seeking their services. Not only did they make my work life hell, they also ended up owing me money that they refuse to pay back. I know that they treat their customers about as well as their employees and there are plenty of people who will attest to that. When I applied to work for Springstead Engineering I was supposed to be applying for a part time job. I am only a college student. Upon obtaining the job they automatically assumed that I would work full time... read full review »

I spend 425.00 on willow hybrid trees. When they arrived they were just twigs, but I thought okay, there is a 90 day guarantee so I will just send them back if they don't grow as fast as the company claims. Almost 90 days later, the twigs have no leaves. I contact the company and they tell me to perform the scratch test to see if they are dead. They are not dead, but still no buds. The company refuses to replace they trees that I assume are dying because they claim they are not dead. The 90 days will be up and I will not receive replacements nor will they refund my money. Very Annoyed. read full review »

Symanteccs at digital river is saying my antivirus is due payment. I paid for one year on April 28, 2008. The sum of $59.99 for one year. My order number is 4294811112. I would like to have this cleared up. read full review »

Just over a year ago we purchased the Andria sofa package from Argos direct. When they arrived everything seemed fine until 5 months down the line the arm collapsed leaving jagged wood protruding from the underside of the sofa, (not good when you have a small baby crawling around). We contacted Argos who sent out an upholsterer who said that the timber used was totally unsuitable as it was full of Knots and therefore very weak. On receiving the reports Argos sent replacement sofas out and we thought at the time that this was good customer... read full review »

Opened a tarp to see if it was as per discription of what I ordered. Also to see color ( it is described as tan but it is'nt quite what I would call tan.) Well the paper work inside the box spells out the return policy right on the invoice. BUT there is a catch. On the outside of the shipping box there is a different statement re: returns. It says you can not open up the packaging of the tarp. Well my gosh how are you to see if what you ordered and what is in the package is the same???? Once you open the package you are stuck with the... read full review »

I bought funiture in March 2008 it is know July 2008 and the stuff is falling apart they want to send a repair man. I do not wan the stuff fixed I want my money back and they can take the junk read full review »

Where do I start? First off my experience with LG corporation has caused me to shout it out loud to avoid this company at all costs and don't be fooled by their clever advertisments and flashy looking products. The quaility is not there. The customer service is not there and the compasion towards the consumer is non-exisitant. The story starts off with a purchase of a new LG dishwasher 5811 in April 2006 (installed and in use by July of the same year due to renovation). From July 06 to April 08 the DW seemed to operate good. It was quiet... read full review »

I tried to purchase furniture covers for my crate furniture. I started the process, picking out different fabrics in May 2007. After choosing different fabrics and finding out that they were no longer available, I found a fabric and ordered covers for a love seat and a chair, along with arm pads for each. I ordered over the phone in July 2007, my credit card was charged, and I waited. After eight weeks (I was originally told my order would come in 6-8 weeks), I called and was told the company was running behind and it would another month. I... read full review »

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DO NOT UNDER ANY CIRCUMSTANCES USE THIS COMPANY!!! They quote you a price of $39.99 just to come out to assess your problem and from $35 for replacement locks then your bill for two locks ends up being $400!! They are a complete and total disgrace to the business community and capitalize off innocent consumers. The business name DEPENDABLE LOCKSMITHS is just one of many names they use and when I called again to get more information the gentleman who answered the phone told me that "they don't really have an office" which... read full review »

The Complaint detail of this furniture company, of they represent themself, a hard working company. The thing I disappointed, Pissed off that They can not spell my first name right on the reciept, for the item I brought there, and I will not to buy there anymore. I told them, and I call them, to informed them that you mistaked put down the wrong name, on the reciept, and they told they change my address, but not my first name. read full review »

Buyer Beware on purchasing a home with this builder (Bill Lalagos, Casey Leonhardt and Rick Leonhardt) have lied with repairs, on water issues, have not owned up to contractual obligations. Not paying the contractors off so now I have liens pending with such contractors they have not paid. Failure to disclose water issues within the development of a high water table dangerously close to the footings/foundation, shoddy construction, not owning up to warranty repairs for the 1 year period and some are severe that can result in a fire hazard... read full review »

Purchased a Canadian Tire YARDWORKS 24 V cordless lawn mower May 04 2007. Worked well last summer. Stored over the winter as per instructions on page five of owners manual ie. Store fully charged for not more than 6 months with the average temperature below 10 c. This spring lawn mower would not take a full charge and would not hold a charge making it impossible to cut the lawn in one session. Took the top off the mower only to find that one of the two 12 volt cells is distorted in appearance, the other one is fine. I called Yardworks toll... read full review »

Approximately 4 weeks ago I purchased 2 lazy boy recliners from Conn's in the White Settlement area of Fort Worth, TX 76108. The chairs were delivered at the promised time. That was the end of "customer service". One of the chairs was broken (wood frame under the chair is split). I have made repeated calls to the store but have gotten nowhere. A furniture repair place (Kelley's) did come out about 2 weeks later and said that the chair could not be fixed. I later received parts from a furniture company??? with no... read full review »

Bought the Yardworks Cordless Electric Lawnmower at end of season last year, used it twice this year (could barely cut the grass and would not hold a charge, and now it won't do anything though the light indicator on the side of the mower says that it's fully charged. In other words it's a lemon. Tried to return the mower to Canadian Tire but of course they gave me the popular song and dance of shirking responsibilty for the product and basically telling me to contact the manufacturer directly. It's obvious this product i... read full review »

I thought Maytag stood for quality...NO MORE! Do not waste your money as I have. I bought 3 appliances in 2002...a Neptune washer dryer set for over $1800 and a dishwasher for over $500. The Neptune washer replaced a 30 year old washer that had earned it's right to die!! In 2007 the Neptune washer (Model MAH5500BWW) motor control ciruit board died and the door gasket was badly molded...we were never notified about the class action suit on the gasket however. So to save labor, we ordered parts for $283 and installed them... read full review »

We received The Helman Group Model CFF-930 Chocolate Fondue Fountain as a 2007 Christmas present. First tried to use it July 26, 2008. Motor turned too slowly to adequately lift the liquid, then quit entirely. Called the Helman Group July 29, 2008. Customer no-service rep admitted motor and/or gears were defective. He informed me the model was no longer made. Also informed me the warranty was 90 days from date of purchase, which although bogus, we understand. I suggested we would pay the difference for the newer, upgraded unit. In... read full review »

Last month, when we had a fault code come up on our dishwasher, my wife called the Clark Appliance company, from which the previous owner purchased our washer. Since there didn't seem to be anything functionally wrong with the washer, she asked if there was a way for us to clear the code, but we were told that a service call would need to be made to correct it. The service man showed up late, hit two buttons on the front panel of the washer and cleared the code immediately. For his 5 minutes of work we were charged their standard $119... read full review »

This is the complaint I filed with the BBB.. At the end of June, 2008, I contacted Mr. Richard Thompson of Rich Landscaping and Design by phone to arrange a time for him to come and investigate a problem I was having with my pond. He agreed to come out on July 1st. The evening of July 1st, he called and stated that he would not be able to make it. I had taken off work early to meet him and he called to cancel at the last minute. We agree for him to try again on July 3rd. Mr. Thompson got lost trying to find my place despite having given... read full review »