I was very excited to use the new direct buy. I had communicated on several occasions with Cheyenne about my various orders, and she seemed to very helpful, until I ordered a big ticket item, a custom leather sectional sofa. I had e-mailed the manufacturer to request if they made a particular sofa model I liked as a "sectional sofa". The manufacturer wrote back stating"yes". So, I requested Cheyennne to find out the price of the model of the sofa as a sectional sofa. Cheyenne on many occasions directly contacted the variou... read full review »

My husband and I went to purchase a mattress, I was recently operated, so I couln't go with him to pick up the mattress. They sold us a mattress and the box both for $1, 200. We paid cash, after my husband put it in the bed, I told him that's not the mattress that we purchased, it was another brand, much more thicker and fluffy then this one. Now I called inmediately the store and the manager (that sold us the mattress) was not there, I told the lady what happened she keep insisting that was the one that we picked, she wasn't... read full review »

Ordered two tables. Picked each of them up. When the boxes were opened at home, each one was damaged. One broken shelf and one damaged side board on the sofa table. When we reported the first problem we were told that their policy was to repair all damage. We weren't told anything else. When we picked up the second table, again I wasn't able to get to it right away, it was 4 days later when I opened the box. The box that had the legs in it was already opened. So was the bag of screws! So this thing had been delivered to someone... read full review »

I bought a Natuzzi® 'Catania II' Sofa just over 2 years ago in Toronto, Ontario. To our surprise, one side of the sofa recently fell in (down). To our even greater surprise, when the sofa was turned over to see what damage was done and what could be done to repair it, underneath the backing was not "engineered frames' made from european hardwoods" as Sears advertised but good old fashioned particle board!!! I cannot believe I was told that this sofa had a hardwood frame. Sears Canada is not responsible for the sofa... read full review »

Bought a SULTAN BED from IKEA at their Straiton Store, Straiton Road, Midlothian on 17 04 2007 with a 25 years written guarantee detailing all the parts of the bed that were covered by the 225 years guarantee. I have a copy of the guarantee tohand. The bed base started to give way and on inspection I found that the supporting screws on the side frame of the bedbase had become stripped. Closer examination of the holes that they left on the frame showed quite clearly that the wood was more like compressed sawdust than real wood. To my mind... read full review »

The company maintained the property - In Oct 2007 a call was put in to them to stop all services to the property. In May 2008, we received a bill for a fall cleanup that was done in January 2008. The property did not look like it had any work done to it, nor were we ever told or left a notice that they had been to property but yet we received a bill. We sent a letter stating that we had called to cancel all future services in Oct 2007, we also questioned why a "fall" cleanup was done in January when fall clean ups are completed by Oct... read full review »

I would immediately cease any thoughts about contracting The Custom Edge. First of all, they are the most unprofessional business I have ever worked, especially Jaime Braddy who verbally battered my wife on the phone and called her "crazy" even after we notified them of their discrepancy with our driveway extension. We notified them that the driveway extension was for an F-350 truck with an 8ft bed. The truck was actually parked next the spot where we wanted the extension. They poured a driveway approx. 10ft on one side and then 25 on... read full review »

This company previously left countless people with incomplete pools throughout 2008. Read all the complaints for Down To Earth Gunite Pools on this site. Please do NOT even think about using them, you will have months of misery. read full review »

We bought a California king mattress (serta sleeper) from sleepy's 3 years ago. About a year ago we noticed that the bed started to sink down (in different spots). I finally went to sleepy's told them what happened to the mattress. They sent out an independent contractor to take pictures of the mattress, box spring. When the guy was taking pictures he said that the mattress has to at least sink down 1 1/2 inches and ours sinks down 2 1/2 inches. He also stated that in suffolk county alone he visits about 40 homes a week with the... read full review »

I bought this product in Oct. It is a counter top dishwasher and the door was cracked with in a week. Called customer service they seemed to want to help I thought I was being congenial I was just being taken advantage of! Person taking my call did not document. Called again in Nov. they promised as soon as they got a door they would send it. Its Jan my door is in pieces called again now they say they will ship me a new unit as soon as I sent my old one back $120.00 to ship that I have to pay for. Why would I even consider spending that much... read full review »

I just started using my new Kenmore 500 washer. About 6 loads. First load took me 10-12 min to untangle a pair of tennis shoes from the rest of nearly the entire load. I have never done anything unique with my prior washer, which was a Kenmore model...I think it was over 30 years old. Couldn't even find a year or model # on it. Wasn't sure I could get the water pump replaced. This machine is noisier. I thought they used better insulation or was I supposed to pay another $200 to get it quieter. Then today, I was further ticked. I... read full review »

First mistake: I purchased a $$$ Whirlpool Water heater from Lowes. I paid an electrician $$$ to install it. It did not work. We placed it back in the box to return it to Lowes. When I returned it to Lowes, Lowes asked me to call a 1-877 number (customer service in India). I was told I was not allowed to return this water heater to Lowes. This item was faulty from the factory. No where on the box does it say "Do Not Return To Lowes." There is a sticker on the tank, but I bought this item in the box, and so my second mistake wa... read full review »

My Peachtree Windows are/were a joke! The windows in my kid's room were so bad that their room was literally 10 degrees colder than the rest of the house. The Windows in my downstairs were so bad that when the wind blew it would make the shades move and the frame was delaminating from the panes of glass! I tried to get Peachtree involved but since I am the second owner of the home they were utterly uniterested in helping in any manner (the house is was not even 8 years old at the time - - 2007). It cost me over $6, 000 to get the window... read full review »

I ordered a part from this company. The same date, they emailed me a receipt and also charged my bank card. For a week, I called them every day on the phone, leaving phone messages (nobody ever answers their phone), and emailed them, requesting that they contact me and inform me if they had the item in stock and when it would be shipped. They have NEVER, to this day, returned ANY of my phone messages or emails. As a result, on 12-16-8, I emailed them and also called them and left a phone message informing them that the order was canceled... read full review »

Fastfloors advertises “110% Price Match Guarantee”. This is a complete scam. After placing the order inserting the prices from a legitimate on-line competitor (which were substantially less, by the way) they matched the price, but only beat it by 2.5%, or a 102.5% price match. I did not mind too much because I was not going to have to pay the state sales tax, so it was close to 110% off….Then, the next day they cancelled my entire order! Not by email and not by phone, they just did it. I noticed when I logged on to check the... read full review »

Purchased an Arrow Shed Build-It-Yourself Special Order Building from the Home Depot store. The model I purchased is the 1431, it is 14 feet wide by 31 feet long, with standard Wayne-Dalton roll-up garage door, to store a boat. This is the largest Arrow Shed product available, and by far the most expensive in thier product line. Upon delivery I noticed everything was flat-packed and on 2 pallets. It sure didnt seem like much, until the boxes were opened. Literally Hundreds of pieces, all galvanized steel. And THOUSANDS of tiny screws. The... read full review »

1) I agree with the other complaints regarding delivery charges and that they seem to be a monopoly in gas distribution. 2) Does anyone get ticked off with their web site? With all the money they are charging, why can't they come up with a website with a customer login where you can track your bills, bill history for at least the last couple of years. What is the point of their website. Even my electric company Jersey Central has a way more decent site than theirs. Really disapointing web site in this day in age. 3) I should be able to pay with my credit card. At least will earn some meager points to offset the bills in the winter time. read full review »

On 06/05/08, I entered into a contract with Suntek Pools & Spas (Suffolk License # 22, 706-H, Nassau License # H2804700000), hereafter referred to as Suntek, to install an in-ground swimming pool (priced at almost $30, 000) on my property. Permit # M04110 was obtained from the Town of Oyster Bay, Department of Planning and Development, Division of Building, to perform the work. During the pre-installation period, the Long Island Power Authority, a.k.a. LIPA, at my request, conducted a field investigation of the proposed swimming pool... read full review »

We had our new AlarmForce system installed in July 2008. My wife was home during the installation and I had left instructions as to where I wanted the sensors located. On top of basic package we 'purchased' 2 additional smoke detectors, 1 glass break sensor and 1 door contact for a total of $361.20. (I put that in quotations because we really do not own anything.) The installer insisted on placing the motion sensor BEHIND AN INTERIOR DOOR which, if left open, would render the system useless. He came back and moved it (damaging... read full review »

I am a builder in NH, that is currently looking for help in resolving an issue with a manufacturer / reseller in Hemet, CA. The manufacturer, Omega 2000 Group, appears to be nothing more than 1 person, George Sararu. He shipped me product that was not compliant to international or federal laws, and according to the federal code of regulations, by shipping me this product he is in violation of federal law. The products are 3 boilers manufactured in China that are only usable in Europe and not in the United States. He has refused to give me a... read full review »

We bought three piece leather set (sofa, loveseat and chair). We were offered Boxing weekend prices. After delivery to our home, we have noticed that items were delivered unwrapped and realized that chair was the one at the store as the display item which was offered to us for deep discounted price while making the purchase. We have declined that offer as the chair had scratches and defects in the leather in couple of places. We asked for all 3 new pieces. Even paying the price of new items, returned pieces were delivered to our home. After... read full review »

I've been making online payments for almost 1 year on a 3yr interest free account; Ge tried to offer a quicker payoff by giving $50.00. I could not do that. All of a sudden GE didn't apply my payment (never got it online?!) and now they are charging me a late fee and 500.00 finance charge. read full review »

We purchased a wall unit from Pottery Barn Kids for $1, 550.00, which was to include "white glove" delivery. I asked about this several times, because if we couldn't get it assembled, we wanted to look elsewhere. The salesperson assured me I was paying for and would receive "white glove" delivery. The delivery date came and went, although an email had been sent saying it was on it's way. After talking to different service people, they said they couldn't find it. Then they found it. Then they said they had changed... read full review »

Don't even think about getting to this story 'early' for a good deal on a floor sample hope to get at a discount. I was told a piece of furniture I had an eye was to be sold off in a'floor sample sale' and the store would open early at 9 a.m., would be first come, first served. The sales associate said the previous year people were lining up from 6.30 a.m. for items (for a 9 a.m. door opening at Williams Sonoma home?) and to get there early for this one-off item. So I turned up at 7.30 a.m. -- silly me and waited... read full review »

So I decided to get a "leather" love seat and sofa from Bobs...When they shipped the furniture they didn't mentioned or measure the doors to see IF they would fit...Wouldn't you assume that they would have more knowledge in regards to helping you out with measurements. Or at least advise IF IT"S POSSIBLE! Ohhh no no no they wedged the love seat and sofa though a 32" door when the furniture is 35". They ripped parts of the leather, broke the back portion of the love seat "frame". AND chipped my... read full review »

The General Manager, Israel Esquenazi mislead us when we purchased some Thomasville furniture from this store sometimes know as Norwalk Furniture, aka Pines the Furniture Idea, aka AAA Designs, LLC. The price of the furniture was higher than other Thomasville Stores in the Fort Lauderdale area. He claimed the order was a "special order" when it was right out of the catalog. We later bought more Thomasville at a different store, companion pieces; no special order in the second case. Fine service and an overall experience. AVOID Israel Esqennazi and the store in Pembroke Pines, FL... PLEASE BEWARE. read full review »

I purchased an expensive microwave from Rainbow Appliance. They shipped it to the wrong address resulting in the microwave being lost. They proceeded to blame the carrier instead of taking ownership of their mistake. They have not issue a refund or replacement. BUYER BEWARE!! RAINBOW APPLIANCE IS A FRAUDULENT BUSINESS. Do not be sucked in by low prices they will rip you off! read full review »

Bought a 5 yr. prot. plan for new couch in Feb. 2005. Stitching has come undone in cushion on which your back rests. Placed claim today 2-4-09 and they denied it, stitching is not covered. Went to Jerome's for help, they basically told me I was SOL, despite me acting like a customer first with a 'sales guy' and when I questioned him on if the warranty covered stitching, he asked a co-worker who said it was. Find out neither one of them knew what they were talking about and we are really SOL! It coveres TEARS, not stitching... read full review »

Plain and simple!...bought couches from Ashley furniture(fingers affiliated company) for 0% interest for a year. Made payments loyaly and found out the hard way.When I looked at my credit report I founded out that they had been returning my checks(paid bill) cause I supposibly had one to many #'s on my billing account. This had been going on since july 11, 2008. till now feb 04 2009. They didn't even have the odasity to let me know via e-mail/mail/ or telephone about this error, insted they just kept on cashing in on returned check... read full review »

I am having the same problem with TECO/TAMPA ELECTRIC.they are demanding a deposit and have sent us a letter of disconnect if we fail to pay the deposit.they are not willing to do anything and we've been with tampa electric for 18 years. times are hard. we may pay late, but we pay and its because of the paying late that they are demanding deposits.I want to know if this is legal? can they demand for something that already is? can they terminate out electricity even though we pay out electric bill? read full review »

2 years ago Washington Gas Energy advertised they were 15% lower than BGE. So of course I switched my energy service over to their company. What a bait and switch! I didn't realize when I renewed my contract with them last summer, that in truth they are now over 30% higher than BGE. In calling Washington Gas Energy about the price difference they told me 'well the prices last summer were higher than now and you locked into that rate'. When I said I wanted to cancel, they continued management was going to... read full review »

I bought an Emerson brand microwave (model #MW8119SB) in June of 2008. It has worked perfectly until a few nights ago when my husband was heating a baby bottle full of water. He heard a loud pop sound...and then nothing. No time on the clock, no power. He tried moving it to another outlet, thinking it may be the outlet, or GFI or something else. Still nothing. I contacted Emerson, only to be told that they wold be happy to replace it, but I would have to pay to ship several items from the broken unit, including the heavy glass plate... read full review »

This is apart of the Company, OAN Services, Inc. which has billed my Phone Company, AT&T with unauthorized charges. I go through this every month with some 2nd or 3rd party company! I'm getting pretty tired of it! I would very much appreciate it, if you could help me in getting these charges removed from my AT&T bill. And making sure I don't continue to receive charges from this company. Thank you, for you cooperation; Mrs. Undra Y. Griffin read full review »

This Company has billed my Phone Company which is AT&T with Unauthorized Charges . And I want them removed! I do not want their services, because I have no need for them. I would appreciate it if you could assist me in this matter if at all possible. With much anticipation Mrs. Undra Y. Griffin read full review »

Our WO-227SS oven spontaneously burst into flames a couple of weeks ago. This was not due to any power surge or electrical wiring problem in our home. It appears that one or both capacitors exploded. Because I wanted to get compensation from DCS for a 5 yr young $4K oven for which all of the electronic components are now fried, I attempted to get guidance from FP customer service on what service contractor to call to access the damage. I got two wrong numbers. I decided to go with a service company that has serviced my high end appliances in... read full review »

I have been a Sears customer for over 30 years. Their service repair departement has been out twice to fix my dryer and the dryer is still not repaired. The first technician came out on 1-23-09 and was over two hours late. He said he fixed the dryer. It worked one cycle and stopped. I had to call again on 1-24-09 and I was scheduled again on 2-2-09. Again, they came out and said the dryer was fixed. It lasted one cycle and broke again. I asked for a refund and was denied. ( I paid them $192.00 for this repair) I sent an email to corporate... read full review »

We ordered a bed from Wes on July 30, 2008. He also told us that we had to pay in advance which was approximately $1, 600. The bed was supposed to be in at the end of September. It never arrived. I had numerous phone calls with Wes and each time he would give me a new date that the furniture was suppose to arrive, the latest being January 24, 2009. I called on January 26th & 27th and left messages and got no return call. I called on January 28th and left message that if I didn't get return call by end of the day I would be filing a... read full review »

After 3 attempts to get a bid from this company I have had it with them. I scheduled back to back job walks with Home Depot, Sears and American Home Improvement, and only Home Depot and Sears actually showed up. When I called to complain, the AHI rep offered a 10% discount if I would reconsider having them come another day. I foolishly took the bait, rescheduled for today and stood up yet again. When I called to complain a second time, they yet again offered the "10% discount" spiel which I turned down. These people can't follow... read full review »

April 2006 I bought a Sterns & Foster Berkley (model) mattress at Mattress Firm (store). The first year was ok. but it began to sag in the middle and it is less than 2 years old. you can't lie flat. anymore. It get worse each month. I filled out the paperwork from Mattress Firm and mailed it in. I will call Sterns & Foster tomorrow. The piping on the edge of the mattress is fine on one side. The other side the piping is under the mattress, not on the edge. I spent over 1400 dollars for the mattress, box spring, delivery, and a new... read full review »