CATEGORY: Services
Nokia 6680
Worst ever customer care at NOKIA India. I had given my headset for replacement on 02 Dec 2006 & Local care centre informed that it will be replaced within 7 days. After 2 weeks i contacted Noika CALL CENTRE & they toled me that Part will be delivered on/before delivery date (02 Jan 2007) as per Job sheet 085343506/061202/7 . but today ( 05th Jan 2007) when i contacted them they told it will take 20 more days. Nokia care centre is very poor service. read full review »
OSActionLine.com
After receiving two emails to try to get me to confirm a membership; I sent a written cancellation request as a reply email. BIG MISTAKE!
They did send me answer email with a message stating they had cancelled my request; even giving me a cacellation ID number of 96763292298. All of this took place on March 23, 2006.
Then, the monthly charges of $59.95 started on 4/16/06 under the name of ONLINESUPLRA; continuing on 5/12/06, and 6/12/06. After several phone calls, and "cancellation numbers", the charges continued; but on... read full review »
Airtel Prepaid Scheme
Presently I am using airtel prepaid scheme with one year validity on special students scheme. When recharge my card from the normal plan to one plan, I was not told about the STD tariffs. Now i feel the plan is totally ridiculous and doesn't worth to stay with it anymore. read full review »
RelianceIndiaCall
The Fine Prints: How RelianceIndiaCall confused (read:cheated) customers.
I have been using RelianceIndiaCall service for about 3 years now to call my family & friends in India. The voice clarity has been pretty good, not much of dropped calls and reasonably cost-effective too. However, a recent experience is making me re-think if I should continue using this service. Here's the series of interactions that led to my distasteful experience with RelianceIndiaCall:
(1.) Mail I received from RelianceIndiaCall on Dec 22... read full review »
Airtel Prepaid Card
Hi, I am subscriber of airtel services. i m using prepaid card for more than one year.My problem is that they are deducting my balance unnecessary. Daily it is 12 RS. I already contacted call center more than 4 times. They just say it will take 48 hrs every time, there is problem in system. I am facing this problem for last 30 days. But still the problem is not resolved. They always barred my call center services also even i could not attempt more than 3 times. I think this is very bad. They should resolve the problem as early as possible. But they are not. read full review »
AirCel
I had been mis billed for calls i had not made. The customer representative: S.A.Bharath Kumar started threatening me when questions was asked and was at his rudest behavior possible. Hope there is a department concerned who can deal with such ruffians in the name of CSRs. read full review »
Carpet One
On November 11, 2006, I purchased Monticello-Ecstasy-Amber carpet at Carpet One: 4720 South Cooper, Arlington TX. 76017.
On decider 14th the carpet was installed. The next day December 15th I went to the store with a piece of the scrap carpet they had installed, a showed them it was the wrong grade of carpet. The Monticello Carpet I ordered comes three different weights Ecstasy, Everlasting and one other. The sale man agreed it appeared to be the wrong weight and said they would check on it. On December 18th I was told by the sales man... read full review »
AmeriMark
Ordered a product 12/18/2006. Their site advertises a 7-10 business day shipping guarantee. When I called today (01-02-07), they are telling me that they have until 01/09/07 because their contract with the post office is for 15 business days, not the 7-10 days that they advertise. I still have not received my product. They think it is acceptable to take a month to get it after a 7 day shipping offer. read full review »
Airtel - Sim Card Offer
I have been using airtel service 4 quite some time by now. I received a call from airtel a few days back in which they offered me sms pack of 2000 @Rs 49/- only. I said no but the chapter was closed but the after a couple of days i received a msg from airtel stating that this service has been activated on my request and henceforth 49 rupees were deducted from my balance. I don't want this service i urge u to pull back the scheme n refund me my money. I m not even able to lodge my complaint becoz the customer care is not getting activated from my mobile. Airtel is cheating customers! read full review »
Tata Indicom - Postpaid Service
I have been using a tata indicom postpaid connection 9216470792 for the past three months. Outgoing calls have been barred scores of times in these three months. Totally unresponsive attitude. I have cleared bills on time. Even rs 1800+ in excess. Call rate applicable is re 1/min but unbilled amount is charged at 2.65 rs so the credit limit is reached in no time and outgoing barred. Not even the town head can help. Totally rotten company and antiquated and utterly stupid service. read full review »
Nokia Care HCL Infininet
I submitted my handset nokia 3230 for repair on 29.12.2006 at HCL nokia care centre S-10 Green park ext New Delhi. I was given delivery date 01.01.2007. But my handset is still not repaired.there is very poor and slow customer care services from this care centre. When i inquired, I was told it will take another 3 days. When I inquired again I was told it will take another week.
I am totally dissatisfied. read full review »
Google
I occasionally check my stocks using googles convenient search engine, but when I check Ford stock using the F symbol, it gives me my quote, but it also gives me a link to f---edcompany.com. This has to stop. read full review »
VSNL / Tata Indicom
My complaint is against VSNL/Tata Indicom Broadband services, even though I am not there user.
The Wiring or Installation department of the above company is a very poorly planned dept.
Two guys come to my house, get into the house, go to the terrace and start pulling the broadband cables from one end to another.
We just look on!
I then asked them and they told me that the Junction Box is 500 mtrs from the house of the person who is requesting the connection and hence they are doing this,.
They just don't request anyone and... read full review »
ProKlean Urine Removers
This is just to note that in Kelly Smith's response to my original complaint, my personal home address was listed. This was in violation of proklean's own so-called privacy policy, which states:
"You may order directly from this website with complete confidence.
The ProKlean™ Companies guarantee the security of your personal information. We do not trade, barter or sell any of your information. Your personal information is secure.
Period."
This is not even clearly posted on their website, but had to... read full review »
Minot, ND's Applebees
I called Minot, ND's Applebees on Dec 9, 2006 between 3 and 5:00 PM to have a gift certificate sent to me in Parshall, ND. I gave the necessary information. I used my Mastercard for amount of $20. I mentioned to the young employee that I needed this certificate by Dec 20. The exchange of gifts would take place Dec. 21. She was given the okay, she said to take down my information. I did not receive the gift certificate by Dec. 18, so I called Applebees again. I was put on hold to 2 to 5 min. When the manager spoke, he was very indifferent... read full review »
OnlineBusinessBureau.com
It seems that after posting two complaints online with their service. That neither complaint as I reviewed on their website has not been looked into yet. I lost money to ebay offline buy now auctions that went bad. If they can't do any better than the BBB, who can? read full review »
Reliance India Call
To those who are going on and on about Reliance's offer to double the talktime, in response to Airtel's amazingly low rates, here's a word of caution: After signing up with them, I could learn that the new rates and everything was a big sham. They don't give you double the talk time, they just add a few complementary minutes. The advertising is fraudulent!!!
AirtelCallHome at least delivered on its promises and is a much professional company.
I will any day stick to Airtel and not be lured by Reliance. read full review »
Intuit
It looks like INTUIT has figured out how to make a little more short-term profit and drive long-term customers, like me (20 years), to TaxCut or some other Competitor.
I was comparing the Deluxe & Premier versions of TurboTax 2006 on the TurboTax web site. On their "Choose me If " pages they stated that a buyer would have to upgrade to the more expensive "Premier" version if they sold stocks, bonds or mutual funds.
In each of the past years, I have used "Deluxe" and stock transactions were part of the... read full review »
Target Return/Exchange Policy
I used to spend hundreds of dollars a year at the local Target store, but I will be taking my business to one of their competitors now.
I bought a Christmas gift for my child in September of this year.
I kept my receipt for the item. I found out maybe two days before Christmas that a relative bought my child the exact same gift. Not a problem, I thought. I have my receipt, I will just take mine back. Imagine my surprise when I found out my receipt was valid until December 18th.
Target informed me that because I didn't have a... read full review »
Walmart
My wife, Maria, bought two sets of earrings at Walmart in upper Hamilton, Ontario, in October 2006 just before she left on a two month trip overseas... Since the items were in a bubble-pak, she could not try them on at the store, but took them with her overseas... When she went to try them on, the studs of the earrings turned out to be too short to make them useful for any more than notepad tacks, or, stud earrings for the gills of a fish...
Since, she was out of the country for more than a month, the store return policy is useless... Don't buy gold/silver jewelry at "Walmart" ! It's junk! read full review »
VSNL
i have an email id [email protected] which was converted to post paid account by giving my credit card details. as when my card expired in October, 2006, i got my new credit card, due to which vsnl deactivated my email id.
i checked with VSNL customer care they said that i need to sign a form with my new credit card details which they will send in a weeks time, I asked them if i can go to the vsnl office Delhi and do the same personally. but after a month i called them again and they again said that they will send or somebody will come... read full review »
Value Added Services
I am using prepaid VAS /GPRS MO previously the charges for old user is Rs 5 per day. But in addition to this charges Value Added Services deducting Rs.5/10 many times in a day from my a/c. I tried to register as member but it shows error that my mobile no is invalid. Whats the problem? Beware and do not trust Value Added Services! read full review »
Spilsbury
I also ordered from Spilsbury on 12/18. The order screen said order by mid day 12/19 and receive for the holidays. Received my confirmation email.
Today is the 28th and no order. I called customer service and they said it had been canceled due to credit card denial. No way. So she asked if wanted to retry. I said I was going to call the credit card company first. She then said it could be something as simple as wrong expiration date on card and sure enough she gave me the wrong date. After following through with the order, I find it... read full review »
Mobile Home Park Magazine
I used Mobile Home Park Magazines for advertising and lost money. They told me their advertising was going to be successful but after I paid them and waited, I received nothing in return.
This is the company information here:
The MHB Group, Inc.
Mobile Home Park Magazines
1240-C Mtn View Alviso Rd.
Sunnyvale, CA 94089
Phone: 408.744.1011
Toll Free: 800.828.8242
Fax: 408.744.0870
I wrote to them explaining I wasn't making any money as they told me I was going to do well.
I trusted this company and they did... read full review »
Wal-Mart Gift Card
Went to the jackson tenn. Super center north store and bought my sister a gift card for Christmas. She went to the wal-mart to use this card and it had been used already.the checker apparently scammed me and i am pissed. The card was only for 20 dollars but make me feel bad i m out 20 dollars and my sister gets nothing. The manager at the store checked the card to verify that it has been used at the store in south jackson. I bought the card on 21st of dec. On the 22nd it had a balance of 40 dollars 23rd 40 dollars then apparently it got used... read full review »
Comcast Telephone Service
Just a friendly "review" / comment towards all Comcast Telephone Service customers... Comcast DOESN'T CARE about your service issues and the reps that you speak with on the phone DEFINITELY could give a @#%@ less about your "dog that died" or you accidentally putting an "extra zero" when you make a payment through your online banking...
If you don't know how to process a payment without entering it wrong YOURSELF, then you SHOULDN'T HAVE A PHONE IN THE FIRST PLACE... And we are ALL about sick and... read full review »
Sears Gift Card
On 12-15-06, I placed a order on line with Sears for a gift card (496710). On 12-21-06 my daughter called and said the card arrived but when presented at sears was told it was blank?!
Several e-mails later - Sears has not made any attempt to correct this problem. They keep telling me that I need to take action...
I feel this is b/s = bad service....
I have shopped at sears for the last time! read full review »
AirTel - Basaveshwarnagar, Bangalore
I am talking in regard of the airtel showroom that in Basaveshwarnagar, Bangalore (its sme Skyline enterprises). The customer support there is pathetic. anybody visiting there will remember a visit to the jungle. the people there are sooo indecent & arrogant with no knowledge of what they are doing. the channel partner was using fowl language & screaming at the to of his voice causing inconvenience to everybody. Customers have to wait for the executives personal calls to be over, only then will they look at you.
I would Airtel to please do something & teach them some product knowledge & lot of public manners. read full review »
Yahoo Domains
Yahoo automatically charges your credit card for premium services once the domain name registration expires. Surprise Surprise! A couple months after the domain name registration expired the charges showed up on my credit card. Not only did they purchase the domain names for me without me knowing about it, but they charges a couple years worth, running up my bill unnecessarily.
Then the only way to prevent it from happening again is to cancel the account and not have access for the next 2 years to the domain names that I'm stuck with... read full review »
Secret Cash Card
I saw on my bank statement an electronic check payable to Secret Cash Card in the amount of $49.95. I never ordered anything from them. I was unable to read the phone number on the check copy that I printed, so I went to their web site. When I called that number I got a recorded message that said if you have any questions about your purchase go to their website to contact them, then the call is disconnected.
I contacted my bank who told me to file a Security of Loss form with them, which I am now doing. I also asked them for Secret Cash... read full review »
OnlineSupplier.com
As the other persons, three or four weeks ago I read e-mails in my mail box and opened the e-mail from Online Supplier. They prompted me to use their kit enabling me to make money part-time or full-time. With that tool they promised me access to thousands of brand name products, and to help me making a success, providing me with access to thousands of brand name products and a web based tutorial detailing how to set up my eventual online business and my eventual own web store. They wanted from me only US$1.95 by way of so called administrative... read full review »
InforMark Solutions (AirTel's Authorized Dealer)
I subscribed a postpaid scheme from AirTel through AirTel's authorized dealer called "Info Mark Solutions" Mumbai 20 days before. I paid Rs.600 for the same and got the SIM card.This subscription is from prepaid to post paid for the same mobile number.While i purchased the SIM i have produced the documents states my address and phone number. After two days,i got a call from Info Mark Solutions saying that they have lost my address proof document and asked me to send it through courier. I sent it and received the confirmation from... read full review »
Mountainside NJ / Hilton Head Sc Post Offices
It is X-mas day 2006 and 2 little girls in South Carolina will not have packages from "Santa" to open today because of the poor and inexcusable service from the Postal Service. On 12/20/06, my husband went to the Mountainside NJ Post Office and paid for a PRIORITY SERVICE package to be delivered to my sister and her 2 children at Hilton Head, SC. The woman behind the counter told my husband that the package would "definitely be there before Sat. Dec 23th". On Friday night (Dec. 22nd), I went on the USPS website to track the... read full review »
ASAP Relocations
Beware of ASAP Relocations. Prior to my issue, in the last 36 months, they had 95 complaints from the BBB.
I was the 96th. And they have another already.
On 9/25/06, I received an email from [email protected], Confirmation Number 26642, to use ASAP Relocation services to move on 10/7/06. I spoke to Brian on the telephone on 9/28/06 described the move, Brian estimated the cost to be about $750. In a confirmation email Brian states
"We have placed your reservation for a local move from Fair Oaks, CA 95628 to Roseville, CA... read full review »
BestPriceCameras.com
I ordered a PT AX100U Projector online from Best Price Cameras on Dec. 13th, 2006 along with 3 day shipping. Within hours, I received an e-mail from Best price stating that the order would be shipped within 2 days. After waiting a week I called on 12/21 to check on the status of my order. I found out that it was not even shipped yet! They tried to up sell me an extra bulb. I declined. Then they told me that the unit does not come with a bulb and I would have to pay 279.00 more to have a bulb included at the Internet advertised price. The web... read full review »
ToysRUs
I placed an order for my grandson who lives in another state on the ToysRUs website. I wanted it shipped to him not me. Other websites give you the option to have a separate shipping address entered, this one did not.
I continued placing the order hoping the chance to do this would come up. It didn't. What they did offer was to discount my order by $10.00 if I place it through Google Checkout. So what the heck, I fell for it. By the time I realized this item was coming to me and not my grandson it was too late. I emailed this dilemma... read full review »
The Freedom Blanket
The Freedom Blanket assured Christmas delivery for orders placed before December 16. I ordered two on December 9. On December 17, I received an email stating they were on the way.
They never arrived.
The DHL tracking information never changed--it stated they would arrive by December 21, but it was never updated to show progress. On the 23rd I called DHL and found out the company had entered the shipping information but never sent the package.
I emailed and called the company and never got any response. Finally I spoke to an... read full review »
Sears Appliances
We bought 7 appliances through Sears for 2 houses. The 1st washer broke so many times Sears spent over $4,000 fixing it. The repairman would laugh every time he came by.
Finally, after I renewed all the appliances with a 5 year warranty then Sears finally called and tried to get us to waive the washer off the warranty! LOL!
The 2nd range, a fridgeidaire gallery gas model has never worked properly in almost 5 years. I just found out from rapid resolution at Sears that the only way they replace an appliance is if you have 4 repair... read full review »
Basil Street Gallery
I ordered a framed picture as a gift for Christmas. When opened it was not fully intact. Due to companies policies, which are to inform their Customer Service Department within 24 hours. I tried to email the company. Since it was many days/months after shipped, all emails came back, address failure. I paid $249 for this item. read full review »
Deterapigeon
DETERAPIGEON... I buy their product online. I inquire about getting the product sooner so i can go on my road trip with there product (pigeon spikes) I am willing to pay for faster shipping mind you.
I get no call back or E-mails What so ever I call the company "someone will get back with you".
NO ONE EVER DOES !!!!!
I am shocked how these people stay in business
lousy communication skills customer service!!!!!!! read full review »
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