A&E Factory Service repair is horrendous! They should be put out of business! Had I known just how horrible they were I would never, and I repeat NEVER, have contacted them. They are liars and they are completely incompetent!!! They came to fix my Fisher & Paykel dishwasher nearly 3 months ago. My appt time was scheduled for between 1 and 5 yet no one showed until 7pm. The guy who came diagnosed the problem and said that a part would need to be ordered and that he could do so and re-schedule to install it in two weeks (they... read full review »

Purchased the Rain Bird Model ISM-9RS Automatic Sprinkler timer as a replacement unit. We have had this unit approximately 1 month and have yet been able to make it function properly. We called customer service at 1-800-724-6247 for guidance on programming the unit. We were informed that any information would cost $5.00 billed to our credit card. we paid the fee, got information that was contained in the written instructions (which were no help). using these instructions we were still not able to make this unit to operate properly. Again we... read full review »

I owned a vacant home in Federal Way WA and wished to have one time fertilizing and insect spray before putting house on the market. He assured me that this was fine. I live in California and asked to be billed there providing a billing address. Upon a subsequent trip to the house, I discovered wet bills for additional work on the front porch (not in an envelope) just thrown on the porch. I made a phone call and received apologies and would change the billing address. I paid for one additional application that had not been... read full review »

On 1/11/08 I noticed an electrical odor and my Jenn Air refrigerator was warm even though it had power. My husband called Gunn Appliance Service from from the Yellow Pages and explained the problem. They said they could be there between 12-2pm and it would be $60 for a service call. this seemed fair and we agreed. The service man arrived at 2pm. Immediately found a burnt relay. This is an exact relay I can buy for $22.00 anywhere. He then presented us with a bill for $245.00! The man had not been in our house 30 minutes! We called... read full review »

9 Nov 07 I bought this washer. Didn't work. Called company and told to call for repair. Called repair daily for 4 weeks without a return call to set up appointment. Finally got a replacement washer. Didn't work (suspect replacement was another returned model, or floor model). Called for service. Wait 3 weeks. Repair (A&E) shows up 4 hours late, makes me take dryer off of washer, looks inside and says a part must be ordered. Says that in order for repairman to access I must take dryer off of washer again. I put dryer back onto... read full review »

BEWARE This company and www.usgolfsupply.com are run by the same scammers who ran GATELYS. Just search Gately's here and you'll see how many customers and vendors they ripped off. Once again, do NOT DO BUSINESS WITH hometanningsalon.com or gatelys.com read full review »

I purchased all Ge profile appliances for my new home in November 30, 2007. The dryer started immediately to make a loud grinding noise. The service man came out three times and the third time he replaced the tub.. lets see if the noise goes away. I also have the above the over profile microwave that shakes and makes a loud noise.. the repair man came out three times and eventually replaced the fan.. the noise still continues... he said that after three times GE would replace the microwave.. I called the 800-386-1215 number and got a person... read full review »

I ordered a massage chain in May 2007. I was supposed to get in in Oct 2007. It is Jan 2008. I still did not get it. I paid them half. They say that my furniture is stuck at customs in port of oakland. I don't know hoe to get my money back. They have $1200 of my money. read full review »

Ordered a washing machine/dryer from this company in early Dec 2007. The washing machine was damaged in transit. NUMEROUS calls, emailed pictures, and general RUN AROUND have followed during 4 weeks of EXCUSES from Rainbow Appliances "Customer Service" Dept. On top of that..YOU MUST CALL THEM... even when they PROMISE to call you back or you will NEVER HEAR FROM THEM! Fortunately for us, VISA is now handling the matter and we have been assured that the charges will be REVERSED. We'll see if Rainbow calls us back once we... read full review »

I have bought the Sears Kenmore HE3 Elite Electric Dryer 5 years ago. Door handle keeps breaking off and I keep replacing it. Sometime it breaks within days. It is a faulty design. There are thousands of people with the same problem. There are forums dedicated to this problem Sears has done nothing to fix the problem. Check it out at: http://www.epinions.com/msg/show_~threads/cat_id_~17/id_~5493/forum_id_~409 I have called sears but did not get anywhere. Something must be done to make Sears respond to customer complaints. read full review »

Our Manager, Alisha Crittenden, is personally the rudest person I've ever met. She informed us our dog wasn't allowed in the apartment because he is over the weight limit. We took our dog to kentucky when we went home for christmas and left him with my father. When we returned she accused of us still having the dog, lied about the maintenance man seeing me with the dog, called my husband's commander. (He's military). When my husband's sergeant came to look through our apartment he verified that the dog was not in fact... read full review »

I NEVER RESEIVED MY JEWELRY ARMOIRE AND I NEVER RESEIVED MY MONEY BACK. EVERY TIME I CALLED THEY TELL ME THE SAME STORY. I PLACED THE ORDER ON 09/28/07. read full review »

THE COMPRESSOR ON MY REFRIDGERATOR WENT BAD.IT HAS A 5 YEAR WARRANTY STILL IN AFFECT.I CALLED SEARS SERVICE.HE CAME AND I TOLD HIM THAT THE COMPRESSOR WAS BAD BECAUSE I HAD SOMEONE LOOK AT IT.HE TOOK THE BACK OFF AND REMOVED THE THERMAL PROTECTION RELAY FROM THE SIDE OF THE UNIT AND TOLD ME THIS WAS THE PROBLEM AND SAID IT WOULD COST $285 DOLLARS TO REPLACE IT.THE PART WAS BAD BECAUSE THE BURNED OUT COMPRESSOR MOTOR START WINDING DESTROYED IT .THE PART COST $35 DOLLARS AND I KNEW IT WOULD NOT FIX THE PROBLEM.I TOLD HIM HE WAS OUT OF HIS... read full review »

I made the mistake of purchasing a Samsung Inverter Air Coditioner Model SH12BWHA in August. It worked briefly. When we contacted the service agent he diagnosed the problem as lying with the inverter. Replacement parts were ordered and after 4 weeks the wrong part was sent from Sydney. Three weeks later the right part arrived and was installed by the service agent. The air con worked for three whole days!! and then broke down again. One service agent advises he no longer will work for Samsung and the other one cannot come for 4 weeks!!... read full review »

This is a complaint against the General Electric Company for refusing to honor their stated warranty on a dishwasher installed in September 2007. Briefly, the new General Electric dishwasher we purchased has a stainless steel tub. Shortly (i.e. 2 weeks) after installation a number of small, pinhead-sized pits in the surface of the stainless tub were noticed due to rust rings forming around them. The area covered by these pits continues to spread. We now regularly scrub the rust off to avert possible health hazards associated with rust... read full review »

Rip Off!! To bring you up to speed, I bought this table and 6 chairs from your store back in June 5, 2007. I also bought a 5 year furniture protection plan with it. Few weeks after the purchase my wife found strap marks on table which insurance company employee (Charlie) found to be related to delivery and told us that table top will be replaced. Late last month me and my wife were injured by screws coming out of 4 different chairs... which repair technician Dave (from Rosa's) came and fixed. He told us that screws were longer than... read full review »

They send 2 emails one for smart savings, with one id#, and another privacy matters123 with another id@ when you try to cancel they ignore you and wont except my input 3 to discuss the emails i received, when i press 5 for canceling their phone service goes off. I have tried about 8 or more times and the same thing happens, and i sent an email which they totally ignored yet they send me emails thanking me for taking their service and am billing my credit card for something i did not authorize. And was never able to use the trial period. They are deceiving people with the way they are advertising, i think they are a scam and unethical. read full review »

Oven broiler came on without any warning. No info that oven was turned "on" on the control panel. Very dangerous. 12 years old. The gas valve and electric was shut off to stop the problem. This is not fail safe design. read full review »

They are liars and try to steal your money. One time I was owed 80 hours of vacation and they only paid me 56 hours. I called up area coordinator Wendy Guillen-bank to resolve the situation (212-603-2706) and she said it would be taken care of. Weeks went by and no money was returned for vacation. I called her back and she gave excuses and the runaround. I called up california corporate HQ and they stated that others have complaint about her too. I got my money back in 3 days. Them my supervisors complained to me that i caused problems for... read full review »

Purchased a reclining chair on October 3, 2007. Shortly thereafter noticed that a tack or nail was about to punch hole through arm rest. Called the store in November with no success. Emailed corporate office with no success. Left message for store manager with no success. Spoke to their customer service who promised follow-up with no success. Called the store today, January 12 and advised them to come and pick up their chair... You can guess what they told me. They told me that the service technician would call today... heard that before... read full review »

I bought windows from this Menards store. I gave them the exact window size opening. When I went to have the contractor install the windows, the contractor said that because of the rough opening that the customer service rep put in the windows were made smaller than the size that I ordered and now they don't fit. I took the windows back to the Menards store and the Manager Edward refused to allow me to reorder windows, not to mention his rudeness. Now, I am stuck with windows that don't fit. read full review »

Bottom freezer door broke straight off 3 weeks after purchase and company says not covered in warranty b/c its "normal wear and tear". The ice maker is pathetic and puts out about 12 teeny cubes a week. read full review »

Dear Madam / Sir, We have been using Cooking Gas Cylinders supplied by M/s. Subhalaxmi Gas Agency, Bhopal, Ahmedbad. (Phone : (02717-235435 / 235977; mobile : 09427710276, Owner : Mr. Dharmendra Shah - 09426058927. We have been supplied a Gas Cylinder which has expiry - A-07 (First Quarter of year 2007) when we asked the Agency they said that they will replace the cylinder. This is a gross negligence on behalf of the company Indane & it's distributor. It is playiong with the life of consumer. The agency individual ha... read full review »

Durabrand blender type TSK- 9368AP didn't have a top to the lid. We put our hands over it to try to make a dish and I smoked out the house. Even after it was unplugged. I would like you to be informed in this crappy product. read full review »

Multiple Issues with this business have included the following: 1. Had an alarm event that required notification to the local police department. 45 minutes later, the police department had called back -- long after I called them directly and they'd been to the premise -- to advise me that they received a call that was misrouted and transferred trough various sources (phone operator, state police, county dispatch, finally to my local police) because ADT had the wrong phone number for the local police, despite our providing the correct... read full review »

After several cancellations and no shows by A&E Services, contracted by Sears to check our broken microwave oven because it is under extended warranty, we are taking it out ourselves and returning it to Sears. A&E also told us a few months ago that we needed a new dishwasher... it was just the timer! Will no longer purchase from Sears or permit A&E Services anywhere near anything we own. read full review »

On October 27, 2007 I ordered a Dinette Set from Dinettes & Stools in Herndon, VA. I gave a 50% deposit, by check and I was told my furniture would be delivered before Christmas. Since the week before Christmas I have been calling the store concerning this furniture and have been told essentially the same thing that I am reading in other ripoff reports. That the person I need to speak to is not in and he will return my call. I have called repeatedly but have not been given the respect of a return phone call. I have informed the person... read full review »

I had a very poor and abrasive manner demonstrated by one of the Homecare call handlers just now. he is called Dean on 36279. He has refused to give me his surname or put me through to a supervisor in spite of the call clearly going badly wrong. I rang to say that we had water seeping out of our heating pump. He offered an engineer on Mon am (some 60 hours away). When asked how i was supposed to manage with water coming out of the boiler and that i was paying £200/year for coverage he simply repeated aggressively that the... read full review »

This company is a complete fraud. They do not place, ship or fill furniture orders. Placed order on 8/29 for my son's bedroom set. 4 months of stories from Susie, Stephen and Al. Order lost, released, waiting for pick up... I finally broke and couldn't deal with it anymore. So now they've had my money for 4 months to do who knows what with. Thank goodness Mastercard filed a suit and credited me back. When I called to cancel the order I couldn't even get a live person to talk to me. Not that there was an order to... read full review »

I would like to express my outrage at the monopoly power which Enbridge Electric is using to fleece electricity customers, and because competition is prohibited we cannot switch to a different provider. This monopoly is not in the interests of consumers and this should not be allowed to continue. In the US residents of condos and apartment buildings are allowed to have a choice as to their electricity provider and we should be allowed to have competition as well. Before Enbridge came to my building we were paying much more reasonable... read full review »

BUYER BEWARE! These people are crooks! Watch out for Judy. They seem to be very nice until they got my credit card; the next thing I know they have almost $800 and we have nothing to show for it and we are now in the process of incurring the legal fees to fight them for our money. We also had to close the credit card account for fear of further fraud by this company. Consumers don't need to deal with these kind of people. In the six months that they have been open they have already racked up several complaints to the Better Business Bureau. read full review »

Like many others on this board I am having an awful time with Samsung. We purchased a Samsung RS2555SL side-by-side unit in 2005. Last Sunday it quit cooling and we lost all the food in it. A call to Samsung on Monday said that the unit was still under warranty for the cooling system (5 years) and they gave me the phone number of the local repair agency and sent them a FAX. A technician came out and confirmed that the compressor was bad but that he didn't have a unit as Samsung parts are never stocked locally (unlike domestic brands). He... read full review »

We're pissed and ripped off. Nov 2006 we purchased a Kenmore washer for <$425 ($500.99 w tax & delivery). It is in our vacation home WHICH IS USED ONLY A FEW TIMES A YEAR. It has been used less than 75 times and the timing switch broke. The Sears Repair Service in Tampa tried to sell us a warranty for $214.99 when we called for service. That is 50% of the cost of the machine. The machine was only 2 mos out of warranty. A timing switch should cost about $50 & it should take only 15-20 min to replace as we had a Kenmore... read full review »

These guys are absolutely horrible with their customer service. bought a refrigerator door gasket that arrived with a twist in it so that it was un-installable. I decided not to wait another week for shipping so went and bought one locally. When I contacted them to return the damaged part the woman I spoke with was rude, abrasive and basically said sorry your problem can't help you. I wrote a heated email to them and two weeks later I get a RMA number to return it--shipped it off the next day and they received it the day after... read full review »

Fedders sells air conditioners at Walmart and Sam's Clubs across the nation. The problem is it takes 6-9 months minimum to have one serviced and longer than that to get any satisfaction out of the company. I live in Montgomery, AL (the state capitol) and can't find a service provider. The ONE that was here said that Fedders was such a terrible company to work with that they now refuse to service any of their products. Also, the one service provider said that 90% of their work was faulty air conditioners that they could not get... read full review »

The technician was very rude. We asked what happened? Because it did the same thing before. He said I don't know what the tech did before. I tried to ask another question and he snapped and said it's done I put a heater in. He packed and walked out as we were trying to ask another question. Very POOR CUSTOMER SERVICE. read full review »

We like many of our readers were promised a free vacation from Tristar telemarketing, if we allowed their rep to visit. The visit turned into a long winded pressure sales speel for their vacuum cleaner oh sorry "cleaning system". From the very beginning we told the rep that were not interested in purchasing the product, and repeated this statement several times during the entire episode. At the end of the process the rep expected us to pay $2500 for a vacuum that we didn't need or want. When we finally broached the free... read full review »

This house was built in 2004 and had a tile counter top constructed. I purchased this house in 2006 from Richard Suttle (contractor) and shortly the grout started cracking and coming out. The tile is loose all over the counter top. I contacted Richard Suttle and he contacted Rease Dunn (the tile layer) but this Rease Dunn will not contact us about this problem. He put the tile directly on plywood and appears not to have used waterproof glue as the tile shifts cracking the grout. We do have to have the tile removed and replaced. Is there anything we can do? Thank you, Mike Kamphaus. read full review »

We bought a top of the line Stearns & Foster Mattress with the expectation that it would last at least 10 years or more. After only 2 years, the sagging in the mattress makes it almost unbearable to sleep on. Both of us wake up stiff, sore and feeling like we got no sleep. The warranty is void because it is stained due to my son (who is a baby). I just want to let anyone who is considering an expensive mattress from Stearns and Foster... save your money. Do not buy this mattress. It will be sag after only a few years and the company... read full review »