I was looking for a nice bedroom set for sometime and finally found one at the place. I dealt with a nice salesman and I decided to purchase the entire set and left my deposit. The furniture was delivered and on the surface looked to be ok. After further examining the pieces there were scratches and chips on numerous spots. They sent a tech out only to tell me that they can touch up the chips and that the dresser was cracked along the entire bottom. Many of my draws were also off the tracks and some needed to be fixed. To sum it up I have had... read full review »

I have a Sears Kenmore Gas Range Model 790 which we purchased end of 2005. I just used the self-clean option for the first time last night. (I wipe the oven quite frequently & place foil-covered pan under items to catch drips). I went into the kitchen after a couple of hours and found that the knobs for the stove had melted... one is unusable and two others are barely usable. My warranty has expired & Sears is unwilling to replace these knobs at no cost to me. There is nothing in their manual that warns you to remove the knob... read full review »

My wife and I purchased a 3-piece upholstered couch set from Prestige for $2,000.00. For about $250 more we also purchased an extended 5 year manufacturer's warranty. We thought that would cover us. Boy, we were wrong. The first time they delivered the couches, the main sofa had greasy hand prints on it-- they were so defined you could see each individual fingers-- so we refused it until it was either cleaned or replaced. The second time they delivered the main sofa the left front leg was not screwed in properly and wobbled; an easy... read full review »

I got my chair from the lazyboy store at 161000 southwest freeway in Sugarland on July 22,2005.I had a different material put on and the chair was delivered on Sept.16,2005. The motor went out in Oct.2007 they sent someone out to check said they would order a new it would take about 3 months. They called in november and said it was in, came out what had been ordered was the hand control. This the 25th of January I have called and was told they were busy and someone would get back to me in 48 hrs.as of today no one has returned my calls. I want... read full review »

THIS IS BASICALLY A COMPLAINT THAT WILL DETER ME FROM RENEWING ANY CONTRACT WITH SEARS IN THE FUTURE. ALTHOUGH I HAVE A CONTRATC FOR SERVICE I WAS LEFT OUT IN THE COLD LITERALLY ON A DAY WHEN THE TEMPERATURES WERE 15 AND DROPPING. MY BOILER QUIT ON ME ON 1/24/08 AND I CALLED AT 6AM IN THE MORNING. IT WAS COLD AND THE WEBSITE INDICATED THAT "YOUR REPAIR HAS ALREADY BEEN ASSIGNED TO A TECH AND THE ARRIVAL TIME IS AM - AM." THERE IS ANN ASSUMPTION IN THIS MESSAGE THAT I WOULD RECEIVE SERVICE THAT MORNING. STUPID ME FOR NOT READING... read full review »

To whom it may concern, Thank you for this opportunity to 'air a problem', I hope I don't bore you to tears with it. Perhaps I could start at the beginning. It was in August 2007 that I had a Glow.worm Flexicom 24cx boiler installed. I found that far from it being superior to my previous boiler, it had so many little flaws, that I wondered why I had changed it in the first place. But this isn't what really bugs me. No, my complaint, is the treatment I have received from 'Valiant Group uk' and it has me... read full review »

I ordered two wrought iron wall hangings from Tranquility Alley in October of 2007. My credit card was immediately charged $727.97. A few days later, I looked online at my bank statement and saw that there was another charge from this company for $769.77. I tried to contact them several times through emails and the phone, and their online 'live' help. I did not get any response from them. I then emailed them stating that I was taking my business elsewhere. They emailed me back and stated that they were sorry but the second charge wa... read full review »

A&E was called to repair a KitchenAid microwave and oven unit that stopped functioning. They are recommended for service by KitchenAid on their web site. The technician said I needed a new control board. He ordered one (which cost $600), it came (marked "refurbished") and he promptly installed it and the oven and microwave unit worked again. He also asked for the old control board back. I did not give it to him. I asked him what was wrong with the old control board. He said that the fuse blew. No wonder the company wanted the old... read full review »

In November 2007, we visited the Schumacher Homes center in Greenville, South Carolina and met with Ms. Lisa Olson of Schumacher Homes. Based on a previously provide quote on building a home on our land in the Greenville area, we entered into a contract with Schumacher to have our home built. This contract was wholly based on us obtaining, through Triad Mortgage, an acceptable (to us) mortgage. After dealing with Mr. Matt Surface, it was readily apparent that Triad Mortgage (owned by Schumacher Homes) was a total 'rip-off'... read full review »

Can you imagine building a home and having the modular home company push back on almost every issue that came up with a brand new $500,000 home. Believe it. Deluxe homes did not stand behind it's home. In fact, any concern that I had, I was told to work through my local distributor, Daniel Falls. When I did that they said they was responsible and left me hanging. In some cases they couldn't even tell me what certain products sent with the house were for, how the fireplace, jacuzzi and window cranks worked. In fact, the... read full review »

Beware of the customer service representatives in special one lady from account services her name is claudia, she is VERY RUDE, and extremely impolite, she try myself with bad words, when you try to explain to her the problems she refuse to listen and said is not her problem. That she is in charge of the account and you have to do what ever she said. read full review »

I made two separate orders a week apart and both times they sent me the wrong item... I sent them back for a refund and they refused the packages and sent them back to me... I called them and what a hassle, they just gave me the run around, never been so mad in my whole life, what a bunch of Jerks!!! read full review »

I have reported Ashley to BBB; so please do so, if you have similar problems with them. I bought a sofa and loveseat from Ashley for $1140; they delivered it damaged, but my wife did not notice it when she accepted the delivery. One arm of the loveseat was heavily damaged. I was told that we had 48 hours to report a problem and get a replacement. When we noticed the problem after I came in, we immediately reported the problem. They said they could only repair it, but not replace it. They said they would replace only if we did not accept... read full review »

In September 2007, Dave from Royal Granite (AKA Deziner Granite and Creative Granite) came to see me. After some discussion, we agreed that he would install around R5000 worth of Granite tops in my kitchen. I paid him a R3500 deposit (70%). Dave himself took the measurements. Apart from the fact that they canceled the installation date twice at the last minute, when they actually came to install the tops, it was an absolute disaster. The dimensions of the tops were way out, the joins were shoddy, the broke pieces out of my walls, 5 tiles were... read full review »

None of them barely speak English, the products suck and even though they say they will return the products, they will not. In order for them to return anything you have to bring the products to them. How are you suppose to load up a sectional couch? I asked them to come and get it and they refused. I wouldn't recommend them to anyone. Go to someone who is reputable and who has great customer service. read full review »

HomeCenter.com has the worst customer service I've ever experienced. I agree with the comment above, lack of professional business behavior is shocking and frustrating. NO BODY will call you back or write you back if you have a problem. I bought a Grohe Valve Trim, they said they will ship it to Puerto Rico thru USPS with no Shipping cost, after a month of not receiving anything I noticed my bank account was successfully debited, not only by the price of the part but plus a UPS shipping fee. Anyways the order has never arrived. I've... read full review »

Had to have new french-door style refrigerator repaired 3 times in first year. Finally, they agreed to replace it with new one. After purchasing an extended warranty door hinge broke. Repaired and door replaced but old parts have been here for "dispatch" to pick-up for nearly a month. Today called 6 different times and no one can tell me when they will come to pick-up the large part sitting in my garage. Would not recommend purchasing any large appliances from GE terrible customer service. read full review »

This business is ripping off consumers by not producing the product and not refunding customers. They state the furniture is on extended backorder but when I contacted the manufacture directly found out the furniture is not on backorder. DO NOT BUY FROM DININGROOMSUPERSTORE.COM! Ordered in August and haven't received furniture or refund. Contact the Attorney General of Michigan state if this has happened to you too! read full review »

Order 2 chairs from Furniture Brands Group in early December and still to date have not received chairs nor have I been contacted by the company. read full review »

Do NOT Buy anything from this Company! Jennifer Convertibles has the WORST customer service I have ever experienced in my life. We ordered a Leather Sofa from them (and not one of their cheap ad models) and after tremendous delivery problems it arrived broken! After another month and additional delivery problems, the new one arrived. And yes we purchased the warranty - WHAT A JOKE!! After a year the front of the cushions have white dots on them. So I called the customer service number and told them of the problem. They made an appointment... read full review »

Upon moving into our new home in march we were blinded by the fact we are now moving in yes their was still a lot of work to be done because our home was vandalized. We were assure these problems would be fix. 3 days later the door bell rings and it turns out to be the insulation guys tell me we have no insulation in our attic i told them this must be a mistake for we have just moved in he assured me we needed insulation and proved it to me by opening the attack and showed me that 60% of the insulation had blown out. The blew some more in. I... read full review »

We purchased a Silestone quartz surface countertop in 2002 with a ten year warranty. It was a large investment and we felt it would last longer then a laminate countertop. However, we found a defect in the stone (chip) within six months and now we have two cracks and a seam that is easily noted. The installer said not to worry about the initial chip in the countertop and said we had the ten year warranty to do anything about it. The choice I had was to drill a hole into the countertop and replace the area where the chip is in the... read full review »

We purchased a sleep number bed with duel controls about 6 months ago. After a fews weeks my half sunk in, I almost have to be helped to get out. I made the bed harder and after a few days back in a hole i was. I called customer service and they sent me out a pad to put underneath the air mattress, because i could feel the hard bottom. That didn't work ! I called again and was told sink holes weren't under the warranty and at that time was told to vacuum the top cushion. Which hasn't helped. My husbands side is fine and he... read full review »

The DALLAS MORNING NEWS supports THEFT and CRIMINAL ACTIVITY! Repeatedly notified that Design-Legacy (Legacy Trading Company) in Dallas has stolen hundreds of thousands of dollars in samples, merchandise and services from local artists and craftsmen, the DMN continues to promote this scam company in its newspapers, including QUICK. We will continue to notify the buying public about the DMN's blatant disregard for honest business ethics as long as they continue to support and promote CRIMINAL ACTIVITY that harms the local arts community. BOYCOTT the DMN and DESIGN-LEGACY! If you buy from either, you are stealing from local artists! Thank you! read full review »

We ordered about $7,500 of products from him. At first he will communicate with you by email and phone. Once he had our deposit, things went bad. As he fell way behind the 4-6 week deadline by several months, communication declined to zero. We even drove to his house to pick up our products. We found out they were not ready at this point. He promised to deliver them himself, never showed up. He now fails to communicate with us and has kept our money. He has changed the name of his company, changed his phone number and no longer lists it on his website, and he has changed his email. He has an unset record on BBB. read full review »

Notified that DESIGN-LEGACY (Legacy Trading Company) from Dallas has stolen hundreds of thousands of dollars in merchandise, samples and services from local area artists and craftsmen, this show nonetheless plans to display and promote owner KELLY 'IF I CAN TOUCH IT, I CAN STEAL IT' O'NEAL'S illegally obtained products. How can the New York Textiles Market, manages by GEORGE LITTLE MANAGEMENT, possibly defend working with a company under criminal investigation for theft and extortion? We don't understand. If you think... read full review »

I have lived with three Kitchen Aid appliances for the last three years and I am truly disappointed. The dryer began making a loud clunking sound a year in service and it took the repair man five visits to fix. It still makes noise but it is out of warranty and I will replace it soon with something made offshore. Same goes with the washing machine which sounds like the belt or bearings are failing and the refrigerator which makes more noise than my Bosch dishwasher. What a mistake. I have family with LG appliances and they are dependable and super quiet. So be it. Quality is off shore. read full review »

I want to cancel my membership for Essentials for home because the web site for the $25 gift card doesn't work at www.essentialsforhome.com/gcform.html and the way they sign you up after you purchase some thing else on another web site. read full review »

This company PROMOTES THEFT AND CRIMINAL ACTIVITY! Notified that DESIGN-LEGACY (Legacy Trading Company) in Dallas has stolen hundreds of thousands of dollars in designs, merchandise and samples from local artists and craftsmen (almost all the samples they display at trade shows, on their website and in their Dallas offices are stolen) and that owner Kelly O'Neal is UNDER ACTIVE INVESTIGATION by local law enforcement for theft and extortion, George Little Management still decides to let this CRIMINAL COMPANY display STOLEN WORK at their... read full review »

We had the same problem as sooo many others, but we had good luck with getting the bad HV board replaced free of charge even though our frig. was 4 mos. out of warranty. It seems to help if you mention this website when you call and tell them you know the scope of this problem. All in all, we were pleased with the service we received. We had a new board at our house within three days and installed the next. I did have to help him with the programming, this was only his second repair for this problem. we've been pleased with this frig. otherwise, I just hope there are no other problems headed our way. read full review »

My Whirlpool refrigerator froze up so I have a service contract with GE and they referred me to A&E because my refrigerator is a Whirlpool and not a GE appliance. We waited all day for them to come and finally he shows up towards the end of the day. The tech was not pleasant at all and acted like he didn't want to be there. Well I brushed it off thinking he is just tired and it has been a long day for him. He took everything out of my freezer, unscrewed the back panel and took that off, and then took a hair blow dryer and blowed on... read full review »

I am currently in the process of moving and called bell south to set up services. They a running a special to receive 3 services for 99 .00 per month. Phone service, DSL, and direct TV. There was to be a 50.00 deposit total, because of credit issues. Upon calling the company to change the installation dates, I was informed that they would need a credit card # , to pay for my DSL services. I was told that they would have to debit my account monthly, just for dsl services. Not only did the customer service rep not discuss this with me, I wa... read full review »

On 11/20/2007, I ordered a dishwasher and paid for installation, as a Christmas gift for my mother. The item arrived and a date was set for on or around 11/29/07, to have the item delivered and installed. The dishwasher was delivered and installed a few days after. Once the installation tech. left, the dishwasher immediately began malfunctioning. Sears was called and a different man arrived to check it out. Once the man looked at the machine he said that the machine was faulty and that a new one would need to be ordered and someone would... read full review »

We ordered or furniture in early Oct. 2007. We new the date we closed on our new home and new the estimated time for delivery and coordinated it so. Well Upon receiving the furniture in mid Nov. we noticed that almost every piece was damaged or missing pieces. On top of that some of the items ordered were never even placed. Upon speaking with the store manager about items being the wrong color and damaged they agreed to rush us new furniture. Well Christmas came and went with family sitting of folding chairs, still no word. Finally got in... read full review »

We purchased over 1200 sq' of laminate flooring in Sept. 04. It was installed according to directions, using top quality underlay. The laminate started to separate and huge gaps showed. I called Quickstyle. Joe DiNardo came to our house on April 18/07. He said he would take a report but that it would take a few weeks to get back to us. We didn't hear from anyone from Quickstyle. I called Joe back on Nov. 21/07 and asked why no one has called me. He said he has been "waiting for paperwork" from the store where we... read full review »

I worked for Universal for 2 months. In the beginning, I was very motivated! The opportunity sounded great, the way they presented it. I wanted to run my own office in a few months, which is what they said would happen. I jumped out of the gate running! The first day-- they call "training"-- I went with a man that was very good at his job. I knew that I could be great, so I was excited to begin my new career. I soon found out that it was door-to-door sales & not much more. The only paycheck was $25 per signature, and there wa... read full review »

I too ordered from oneclickfurniture without any success. Like my mom always told me. "If it seems too good to be true it probably is". I do have a few suggestions: 1) Always google a company before you order from them (I failed to do this although I order online all of the time) 2) Never pay for a product until it is shipped (if possible). 3) By law, if you are given a delivery date, and the product does not arrive by that date you are not obligated to accept a later delivery date (My order was to arrive on the January... read full review »

A&E Factory Service repair is horrendous! They should be put out of business! Had I known just how horrible they were I would never, and I repeat NEVER, have contacted them. They are liars and they are completely incompetent!!! They came to fix my Fisher & Paykel dishwasher nearly 3 months ago. My appt time was scheduled for between 1 and 5 yet no one showed until 7pm. The guy who came diagnosed the problem and said that a part would need to be ordered and that he could do so and re-schedule to install it in two weeks (they... read full review »

I to ordered from oneclickfurniture without any success. Like my mom always told me. "If it seems too good to be true it probably is". I do have a few suggestions: 1) Always google a company before you order from them (I failed to do this although I order online all of the time) 2) Never pay for a product until it is shipped (if possible) 3) By law, if you are given a delivery date, and the product does not arrive by that date you are not obligated to accept a later delivery date (My order was to arrive on the January 15th, I called... read full review »