My name is Dianne Olley and my family had a really bad experience with onlinehotlels.com recently. I made reservations on onlinehotels.com on the Internet on March 22, 2006. My reservations were from July 7 through July 14th at the Radisson Hotels at Marco Island. I contacted [email protected] via e-mail on April 5, 2006 for confirmation that my reservations were accepted by them and by the Radisson. I received a return e-mail giving me the onlinehotels confirmation #10539995oh and the Radisson #216302. My credit card was billed... read full review »

I am a "Gold for Life" American AAdvantage member. Unfortunately, I am now disabled from a spinal cord injury I suffered 4 years ago. I have traveled 4 times in the past 4 months, and 3 of those times decided to take a different airline for the following reasons. 1. In all 4 cases, I was unable to use my miles to upgrade from coach to either business class or first; 2. When I called in advance to request a bulkhead seat in coach, I was told that it was "held for airport check-in," but that they would "put a note... read full review »

We were shopping ( corner of thomas dr and front beach road) in the store and walked next door to dipping dots to get icecream when we came back 15 mins later our car had been towed mgt. said too bad cost over 120$ to get truck back had my sons asthma medication and nebulizer inside pcb was wonderful shell port should be ashamed!!!!!!!!! ever heard of customer service? terrible end to a great vacation read full review »

This is a complaint about the services offered by E Tour & Travel, a vacation ownership broker & telemarketer. E Tour & Travel (aka etourandtravel.com), based in Orlando, FL is an aggressive telemarketing vacation planning organization with the intent to sell timeshares. They call and offer a vacation package that is almost too good to be true, but just pricey enough to seem legitimate. The phone call starts with an offer to visit Orlando, Daytona Beach, and New Smyrna Beach (or other destination) for the low cost of $398. The... read full review »

Me and my husband are VERY frequent travelers. I have had the honor of trying out almost every single airline international to Narita Airport due to our frequent vacationing there. This Xmas me and my husband and 3 year old son decided to fly Continental for the very first time. We will NEVER fly them again, under NO circumstances. First I'll start with their employees lack of customer service skills at the Atlanta Airport Continental counter where we checked in our bags. We tried to upgrade our tickets to First or Business class for our... read full review »

I sincerely regret that I have to write this letter. I think it is my duty as a consumer to advise you of the events that occurred with your airline employees at McCarran International airport on June 25, 2006. This was, in all of my years of travel, the worst experience with an airline and its' personnel that I have ever had. In fact, it was undoubtedly my worst experience with any company in general let alone an airline. For the sake of the health of your organization I think it is vital that you be made aware of the gross mistreatment... read full review »

I am writing to express my extreme disappointment with Allegiant Air. Hopefully, my mistakes will serve as a warning to others who are lured to use this discount airline to save a few bucks. Remember, “You get what you pay for.” I missed my return flight from Springfield, MO to Orlando, FL because the ticket counter was closed 30 minutes before the flight even departed! Don’t be late for this airline. In spite of a Delta Airline employee calling to let someone know that I was waiting at the Allegiant counter, no one cared... read full review »

Hello, my name is Holly, and me and my husband put an entry into one of those contest boxes at the mall about May of 2006. We got a call in July stating that we had won! We were told we won either one of three choices, $30,000, a car, or a vacation. We were told to wait for the prize in the mail. When the envelope finally came we found out we had to go to some time-share seminar in Va, a 2-1/2 hour drive from where we live. Well then we were like, okay what the hell, we can see whats up with it all, we just wont buy. So we went, we thought the... read full review »

I was on flight #0041 on Sunday July 9, 2006 from Montego Bay, Jamaica to Baltimore/Washington International (BWI) and upon my arrival I discovered numerous items were missing from my luggage. Following is a list of those items: · Cannon Elf Digital Camera (Value $350 US) · Garmin GPS running watch (Value $250 US) · Electronic cords (ipod, phone charger, laptop charger) · Cologne I have filed complaints with the US Federal Aviation Administration, US Better Business Bureau and Baltimore Washington International Airport. Sincerely, Zachary read full review »

I was also a VICTIM of the Mayan Timshare SCAM!! Here is my story, very similar... I would like to take a minute of your time to tell you about a business that is using fraudulent information and illegal sales practices to steal thousands of dollars from unsuspecting citizens, who are now victims of fraud. My story is just like hundreds of others that are documented throughout the internet; a victim of a timeshare company who is only interested in money and power. It started off as a planned trip to Mexico with my girlfriend, through an... read full review »

I would like to know if there are any class action suites against Royal Holiday. If not, we should band together and organize one. I am outraged at the lies we were told, the rudeness of all the employees I've spoken with, the complete absence of service at times, and the run-around when requesting anything from Royal holiday. As I'm sure everyone does. If we get enough people together... no court in the world could ignore us. Anyone interested, please contact my email at [email protected]. If anyone knows of a class action in progress, please e-mail me as much info as possible. We can do this! read full review »

I have been trying to get these people to give me my money back on my investment. They came to NJ and my wife and my self was sold on 22 vacations. They say all we need to do is give them 90 days and they will get us where we want to go. They do not do what they say and I have been getting the run around. I ask to speak to the owner and they tell me he is out. he is always out and I believe I have been swindled out of our money. I am sure that this company has many upset customers but they seem untouchable. My last request was given to them... read full review »

My wife was in an automobile accident and in intensive care. I called the University Park Hotel @ MIT hotel 9 days in advance to cancel the reservation. I was informed that the reservation could not be cancelled and that the credit card had already been billed. Consumers should be aware of the cancellation policy. I cannot recommend this hotel for that reason. David Sedalia, CO Hotel details: University Park Hotel @ MIT 20 Sidney Street Cambridge, MA 02139 read full review »

We recently flew it Italy via Euro Fly. Our departure was supposed to leave @ 4:45 pm on 07-28-06. We started boarding at 7:00 pm, taxied to the runway at 7:30 pm. There were about 15-20 airplanes waiting on the runways for takeoff before us........we didn't leave until 9:00 pm. So we sat on the airplane for two hours. It was uncomfortably warm on the airplane the whole trip. I don't think if the air conditioning was working right. On our return flight, the television sets weren't working, both my husbands and mine. I wa... read full review »

I just recently booked a trip for my parents and their cousin (another couple) for Hawaii. They asked me to get them a vaction insurance in case anything happenned and they had to cancel. As it turned out the father of one the passengers (my dad's cousin) passed on and the vacation had to be cancelled. Well I called expedia thinking that I can get fully reimbursed as I was lead to believe on the site. However unfortunately I was told otherwise. In the expedia webpage they mislead you and make you believe that when you buy the... read full review »

Short Version of the story - I had a family emergency and had to cancel a noncancellabe reservation in July (which I made in February, how could ia not predict an emergency 6 months in advance!!)I called in June, a complete month ahead to see if anything could be done, knowing I ran the chance that it couldn't. The deal was made I would pay one night of the two nights and the reservation would be taken care of, which is better than nothing. I was sent a fictious bill for a stay in June I never had to cover the no show fee. I... read full review »

I am writing this review in regards to us airways policy of charging a $100.00 fee on top of the difference in the cost of a new ticket. I was scheduled to leave for a flight on 8-4-06 at 8:00 am. When I departed my house to go to the airport I discovered that I had a flat tire. Upon discovering this I immediately contacted us airways and informed them of the issue I was having. I informed them that because of my flat tire I would not be able to make that particular flight and I asked if I could be put on another flight the same day. The... read full review »

After having an amazing cruise on Royal Caribbean one year, my family (husband, 2 kids, parents & brother) decided to try out the other cruise lines out there... like Carnival. Maybe we were spoiled on Royal Caribbean or maybe Carnival "Fun Ship" Cruises just take no pride in quality of service. Before we even got on board the Victory, we were handed a change of itinerary stating that we would not be going to Nova Scotia Canada as intended, but instead, St John's New Brunswick. Ok, no problem seeing as there was a slight... read full review »

I am complaining Allegiant Air is poor handling of passengers and lack of provisions or preparedness for those with hearing impairments. I was sitting by the gate for my return flight on June 25, 2006 (flight 474 from Las Vegas to Sioux Falls). The electronic LED sign above the counter was showing lights but no characters. Finally when I saw people line up to go onboard, I joined the line. When I got to the Allegiant ticket taker, she saw the ticket and informed me that my flight had changed gates! On this reservation, I had indicated that I... read full review »

I am on a fixed income and so money is tight. Went on-line to see about buying a ticket to fly to Michigan to see relatives. Went to priceline.com and was quoted a price very nice price in fact. Guess what your parents tell you is true if it is to good to be true then it is. When I got my card and tried to purchase my ticket it went from $121 to $321 why is this?! read full review »

For the most part, the letter which follows is self-explanatory. Air Jamaica did not respond to it and even refused to give us our Delta frequent flier miles for this trip by just not posting them and not responding to requests to do so. Happily, Delta took care of that for us (Delta and Air Jamaica are in a code sharing alliance). Please use my Email for any responses. ---------------------------------------------------------------------------------------- December 15, 2004 Air Jamaica Customer Relations Office 4 St... read full review »

Checked into the Microtel Inn @ 1840 Corporate Blvd in Atlanta GA (Buckhead area) and encountered the following issues: - dirty room (debri on bathroom floor) - bath towels stained - stained and unsightly hallway carpet - TV remote didn't work - noise from hallway and next door (slamming doors/ crying child/slamming drawers in adjoining room). Ironically I requested a quiet location and room. The hotel managers response was uncaring and unacceptable. Contact with the Corporate office resulted in a recommendation to dispute the... read full review »

I was kind enough to bump off a flight that United Airlines had overbooked. I sat in the airport quite a few hours waiting for the next flight. I have not used my voucher yet and now we have an emergency where I need to use it. When I agreed to be bumped I did not know about the ticket until after I bumped for them or the 14 days waiting period to use this voucher. Now United is telling me that they can not make an exception! Oh, but I can buy an emergency ticket for under $500.00. I don't think that they will ever have to worry. I will... read full review »

In the first few words of this letter I would like to express my gratitude to Lufthansa for upholding their remarkable reputation among passenger airlines over the past few decades. Our family has been steadfast in using the services of Lufthansa airlines and we have flown many miles with them. Depending solely on the company's trustworthy reputation, and despite the rise in Lufthansa ticket prices in comparison to other carriers, we have chosen to purchase a ticket from Lufthansa presuming it would deliver its service in consistency... read full review »

This company sends fax listings of vacation package deals. Takes your money and sends nice brochures. But when it's time to arrange a stay, they are non-responsive, they ID your incoming phone calls, and then do not answer your calls. The secretary takes messages, but no one calls us back. We lost $500.00 in purchasing a package and could never get an answer back from an employee. We even sent the Florida Buereau of Regulation and Enforcement a letter but they could do nothing about it. read full review »

AARP recomended Generation X as a site for older, handicapped people that like to travel. Generation X recommended 123 Free Travel club. I went to 123 Free Travel web site and signed up on July 1st, 2004 for $189. On July 6th I noticed the small print at the bottom of the web site that said 'restrictions apply'. I clicked on this and found out that to receive these free services I would have to go to specific places & stay in certain hotels for a set amount of time. If I had known this I would not have signed up for the club. I... read full review »

I booked two tickets from KHI to NYC on Qatar airways. I was unable to complete the printout of the tickets and thus did not have the booking reference. I got the same from Qatar Air Local office which was 4DMP3P. I checked the same and my booking was there. Next day I tried to print the ticket and could not find my booking against the reference I had been given and which I also confirmed the previous day. Again I contacted Local office and they informed me that my booking has been cancelled? They asked my to write to [email protected] Which I did not have had no response to my querry. All I received from them is a No. of my case. read full review »

when i was coming fron ahm to sfo, flight from ahemdabad to dubai seat no 29 a was broken icant seat at all i told air hostess she said she cant help flight was full i told dubai airport about this, when iwas going to the check point for dubai to sfo i complain to the lady she said they can not do any thing i told her to cheack this seat no 29a in this flight but just because ahemdabad to dubai flight my whole trip was realy bed i think ishuld get refund. please reply me thans praful patel. read full review »

Amex travel Please redirect if this is not the department for our concern. The Issues are: • The Gentleman that I support has booked and then canceled a trip on Axiom record locator JGPSXJ ticket number 0067931538442 on 31st Oct 2010 from BWI to Detroit. He has yet to be credited for it. • He believes Delta credited the Amex travel instead of his American express card. • His case with American Express (Case #8JIKD) was closed saying there is nothing they can do. • We are trying to... read full review »

offered vacations over phone for 298.98 . Said OK but 3 days later called and cancelled. 298.00 taken out of credit card Oct.16, 2010. Learned today that money not refunded and trip still on. Informed Summer bay of cancellation of cancellation but they said it was too late for refund. read full review »

one day a guys with a possilbe indian accent called my house said that he was caling from walmart and that i won a two day cruise and a $5 walmart giftcard. well since i know i didn't enter to win anything and $5 is nothing to me i told him i wasn't interested. a week later a female with the same accent called with the same story. so i thought maybe this is legit so i let her talk a little longer, but there was a lot going on in the background, i couldn't hear her so she tranferred me to her supervisor (the same guy from the... read full review »

My name is Nicole Williams; I have been residing at 15424 South 50th Street room 124 since August 2010. Since residing at this location I have reported to Tina on several occasions about Courtesy person Paul. Paul has approached me (Nicole Williams) on many occasions about sexual favors or has been very flirtation. On October 5th Paul saw me outside and invited me into his room. Once inside his room, he closed the door and asked me if I was into white guys. I told him, that I don’t look at race. He then asked me if I would suck on hi... read full review »

Air France has turned into a terrorist organization. I bought 2, 000 extra miles to have enough for a on-segment washington to paris towards a round trip ticket. I asked for a round trip ticket using flying blue mile s for one segment and the return using cash, sure they issued the flying blue ticket, then I receive an e-mail with only one way. For the other segment, I had to buy a one-way ticket. Why ddin't you say so when I placed my order? we are only flying blue they said, we have nothing to do with air France. Really? The... read full review »

we were invited to attend a presentation about joining a "travel club" ( which was several thousand dollars !)...in exchange for our attendance at the presentation, we were told we would be given two vouchers for airline tickets anywhere in continental US...well, we should have known...when we got the letter describing the vouchers, it was through another company who wants us to pay $50 per voucher...put our "first and second choices" of dates for tickets, etc. the whole thing is designed to make you throw up your hands and... read full review »

Cancun Premier Vacations refused to refund my money. I am very upset with them because the information I was provided during my initial conversation was false. Upon attempting to recover the money I gave them for a travel package to the Laguna Suites Golf & Spa, I was put on hold several times while a taped portion of my conversation was reviewed. The associate I spoke with declared that I was not in a position to have my money refunded. During my first conversation, I was given a seemingly harmless and very enticing sales pitch on resort... read full review »

Bath tub dirty, hair, etc. Bathroom floor dirty Toilet leaking at floor/toilet base White quilt easily showed cock roach running across it. I killed the cock roach and took it with a list of complaints to the office the next morning. I spoke to a woman at the desk whose name she spelled as Chhaya, She told me the manager would call me later to resolve the issue. He never called. The General Manager's name, via business cards, is Ben Oza. I stayed Tuesday night 2/22/11. read full review »

The company's people never seem to be available or to return phone calls and never gave written responses until I contacted an attorney and he sent them a letter. I've requested a return of funds; they've denied the request. Customer satisfaction is apparently not a priority. The membership is very expensive and I believe I would never get my money's worth nor save on travel expenses. I've contacted the Better Business Bureau and the State Attorney General's Office to alert other consumers. My advice to others is use a local travel agent; they're free. read full review »

Do Not Stay at the Howard Johnsons In Newark, NJ. I stayed there and got Bed bugs All over me.They called me a Liar. I Called the Health Dept. This Dump Should be Shut Down. MANY Problems here, I have a List. 1 BED BUGS 2 Leaky Bathroom (Almost fell in the middle of the night, ...), 3 YOU get to Pay an ADDITIONAL $15.00, Just to stay there and park in thier "Lot", 4 Smells HORRIBLE 5 I got short changed in the restaurant, (The man had no clue what I was saying, , Etc read full review »

I spend Rs. 500, 000 for Country Club India membership to one Rakesh Tiku in Bangalore. After one year, I have not received anything that has been promised. Moreover, you have refused to take my calls and keep changing your address and phone number. I have now filed a case to get my money back with interest. read full review »