Dear Complaints Board, I don't know if you are the correct organization for this complaint, but I would appreciate your forwarding to the appropriate party. I have been without electricity in my home in New Rochelle, NY since approximately 9pm Tuesday night, July 18. I have made repeated phone calls to the utility and needless to say, with each call the projected turn-on time gets later and later. Last night I spoke with a supervisor who told me that I might not get electricity until the weekend. She informed me that storm damage... read full review »

American Furniture Warehouse at Fillmore and I-25 We purchased a sectional and ottomans from American Furniture Warehouse and dealt with a foreign woman at the register. She did not tell us that the delivery window is set by the delivery dept. and is entirely inflexible. I explained that my husband works nights and would be home at 9 am on a particular day.. She agreeably set our delivery up and when I called re. the delivery window, they said it was 8am to 10:30 am. I explained the conflict and asked for either an afternoon window or to... read full review »

My name is Ankur Vaidya I live in South Plainfield, NJ and work as a field engineer for a Construction Design firm. I want to make my fellow citizens aware of what i went thru buying furniture at Ashley Furniture store in North Brunswick, NJ. I bought the furniture on July 13th and paid for it in full on that day. I was told the furniture will be delivered in 4 to 6 weeks. In the 7th week i got a phone call from Ashley saying its a delay from manufacturer and you will get it by the end of the 8th week. I was fine with that as well. ... read full review »

We purchased Rhino decking in 2002/2003. By the second summer we noticed that we were getting a lot of mildew spots on the boards and the spaces between the boards were narrowing. This was getting worse as the summer went on. Then it began buckling and pushing the railing system out. After contacting the company they asked us to send them pictures of the problem which we did. They said the problem was because there was no spacing between tthe boards and that we installed the deck improperly. We tried to explain that it had been put together... read full review »

Bellach's Furniture Roseville CA: Rip off Business On 01/09/2006 I purchase two leather sofas, paid $6,070.00. they were delivered 4/6/2006. One was defective. I called Aisah Olsen in customer service. She stated she would send out inspector, 2 weeks later inspector showed up agreed sofa was defective and filled out form to have sent in for repair. 2 weeks later they picked up the sofa. 5 weeks later they returned the sofa in worse condition than it was prior to repair. when they returned the sofa they forgot to include a controller... read full review »

I am very unhappy with the way your store policy of returns are. If that's the way your going to run things, train your employs to tell all customers that if you want to return an item, there will be a store credit issued. I purchased some draperies on Saturday, not 100% positive on the color, so I asked one of your employees if I had a problem can I return them and they said yes, They didn't say you can return them for credit. I feel like I was robbed out of $77.98 CASH. I am now stuck with a gift card and almost $80.00 in credit... read full review »

I have a Admiral...from the division of Maytag...with a burnt out motor. Machine is barley two years old...has been treated very well...not overloaded...and now the motor is burnt up. Since it is out of warranty...the cost to fix it will be the same as buying a new one. No williness from Maytag to give me even a discount on a new motor. Thanks alot Maytag...no wonder the Maytag repairman has nothing to do...its cheaper to buy another appliance than fix current one. read full review »

My wife and I bought a dinning room table set at Levitz – total cost over $1,400. They attempted the first delivery the following week. The dining table must have been dropped, it had a huge dent on one corner – did not accept the table I’m told they would deliver a new one next week. At this point no that big a deal, they will have one to us next week. Also, one of the no-arm-chairs had arm-chair parts and subsequently had four holes on the seat base – needs to be replaced. It is impossible to miss seeing... read full review »

I placed an order for wildflower seed on June 29. I received an email saying it had shipped on July 12. I have yet to see the package. I have sent about a dozen emails to them and have never received a response. The email specifically said "If you have any questions please contact [email protected]" so that's the address I used. But their web page says to contact them at [email protected] read full review »

We recently had a pool built in our backyard and hired Country Club Sod and Landscape to install the backyard irrigation system and resod my front yard with St. Augustine and my neighbor's side and backyard with Bahia. We hired Country Club because, according to them, they ordered their sod from Duda, the sod was warranted against weeds and insects, and they did not require payment until the work was complete. We noticed weeds after the first week of installation and contacted Country Club. They sent Ed Stein out to look at our lawn and... read full review »

On June 16,2006, I entered in an agreement with Custom Roofing & Exteriors, 4100 Powerline Rd, U-4 Pompano Beach, Fla. 954-568-0694. I gave their representative, Tom Church, a check for $1,000.00 which was presented to my bank and cleared on 6/27/06. I sent a notarized letter to Custom Roofing on June 17 as requested by Mr Church. I waited 2 weeks and did not hear from them. I called to the city of Tamarac to find out if a permit was issued for the repair work. I was concerned because Mr Church said the work would be completed by August... read full review »

I contracted with Randall McDaniels for a room addition Feb 2005. We made two payments, one at contract signing and one after the masonry work was complete for a total of 20K plus. Constructon began May 05 and it was a ightmare for my wife and I. Total ineptitude on the part of McDaniels and his subcontractors. In October of 05 McDaniels disappeared. December 05 - We received a "Notice of Lien" of close to $4,000 from the materials supplier because McDaniels did not pay for the materials. We hired an Attorney, took... read full review »

We were overcharged by $4000 for a boundary survery. Mark Reese of Universal Technical lied to us about the amount of work that was required by the state of Pa. and the Health Dept. of Bucks County. He tried to charge us almost $10000 to survey our property. I have a chronological account of all the attempts we made to have him justify his charges or send us a usable survey, but he never did. We have also been contacted by another woman in our township. She told us that he charged her $15000 and never completed the work, nor is he... read full review »

I contracted for Hurricane Windows purchase and installation on 9/2/2005. McDaniels took $6500 deposit and disappeared. I have filed case with Department of Business and Professional Regulation. I have also filed a complaint for fraud with the Attorney General's office. Records seem to indicate that this company has questionable business practices: BBB Record: Randall D. State License Record: Randall D McDaniels CBCssss Duval County Occupational License status: Randall D McDaniels 150ssss. Beware people! read full review »

I registered a complaint about 'blistering' on my brand new floor, shortly after the completion of odds & ends at my brand new home in Wells, ME. I was told to 'count' the numbers that required replacement. I have had an on-going orthopedic illness which preventing my 'counting' the numbers of boards; however that has seemingly been a blessing, seeing that MANY more floor boards now require replacement! The flooring was installed in 1999. It was purchased from Bourques' Flooring, in Rochester... read full review »

I have recently experienced a number of problem with both B&Q and one of its suppliers GE Capital/Money. We are regular users of B&Q, as have recently purchased a brand new house. We have spent over £2,000 recently on garden furniture, outdoor heaters/lights and other DIY products. Prior to christmas 2005, you had a special offer on a portable TV/DVD Player, which we purchased for our kitchen. In April 2006 the TV/DVD Player would not switch on. We have checked all the obvious things i.e. fuse, socket etc and it does not... read full review »

I purchased a sectional sofa from Oak Tree Furniture in March of 2006; it was promised in 4 to 8 weeks and was delivered 4 months later. I was never contacted with an explanation for the delay. I had to call every couple of weeks to check on the status and was told every time that they did not know when it would be ready. When I went to the store for the first time I was directed to a salesperson that I was told was an expert on sofas. I told her that I knew nothing about buying sofas and that I had never purchased a sectional sofa before. I... read full review »

12/23/2005 I hired the above company to fix 2 leaks in my roof for $948. They were very aggressive about being paid, even when the job was not completed (I did wait until it reportedly was to pay), they were then supposed to complete another job for us (but never showed). Then a couple of months later, one of the leaks started leaking again exactly the same way it had been. I called twice, my partner called once, and I called one last time - each time we got voicemail, and there has been no return of phone calls nor any other attempt to... read full review »

We had A & E out 4 weeks to repair a 4 year old Kitchen Aid microwave. We told them it was the microtron (which had a 10 year warranty). The factory rep came out and looked at the microwave and agreed it was the microtorn. However, the rep didn't have the part with him. The part had to be shipped to us and they would reschedule to come out and replace it at another $60 service fee. The part was to be here in 5 - 7 working days. They called and scheduled many times and then whoops, the part actually hadn't shipped yet and they... read full review »

On March of last year I signed a contract with the owner of International Cabinetry, Joe Martin, to build cabinets for our kitchen. First of all the cabinets we received at our home on July 2005 did not have the specifications we had agreed on per the plans submitted by our decorator to International Cabinetry. The first mistakes were corrected but we could still not open our counter depth refrigerator door properly because they did not followed the manufacturers instructions that I had faxed them (for which I still have evidence) on the... read full review »

On May 3, 2006 I had my windows replaced in my home by Window World, Odessa, Florida. After installation, I noticed two "scratches" on the inside of two of my sashes. When I called the company to let them know, Linda told me that this can sometimes happen, and they would order new sashes, which would take about 10 days. They said they would call and schedule a time to come out after the new sashes were in. I waited 14 days and then called, since I had not heard back. During that time I noticed that the caulking job was inferior and... read full review »

On May 6, 2006 we purchase $8,000 worth of furniture...wish we had gone to this web-site first.....Purchased at the Knoxville Tn Store. Its now July 13, 2006 and we still do not have most of the furniture we have ordered....Customer service basically said we dont care General Electric Credit Co. has already paid us. I'ts you credit that will suffer if you dont pay.... They call about deliveries with that stupid 4 hour window, then dont show up, or wont wait 10 minutes for you to get home. read full review »

I purchased fuel from the 7-11 gas station on Post Road in Indianapolis, Indiana back in October 2005 while on my way to New York. I put about 13 gallons of gas in my 2004 Isuzu Rodeo, bought some refreshments and got back on the interstate. Less than 3 miles down the road my car began to lurch and billow thick clouds of white smoke out of the exhaust. I nursed my vehicle to the next exit and stopped at a Shell station where my vehicle died and would not start again. Luckily there was an Advanced Auto Parts store nearby and Travis was of... read full review »

I called Sears about windows, they sent a guy out and I ask him how much for 17 widows to be replaced. The price was for double ply was about $15,000. He stated for a little more I could get the 3 ply Weather-beater with a film in it. This was about $1000.00 per window. I told him I was worried about acts of God, Vandalism, or other stuff like transferable issues should I sell the house. He stated Sear’s windows are guaranteed for life on the premium windows and will transfer to new owners with out a problem. I stated to him, you mean if... read full review »

In the beginning of July 2005 we bought a lounch suite from Rochester Furnishers in Strubensvalley Roodepoort. Their policy is 30% deposit and then they order the furniture to be delivered within 8-10 weeks. When I phones to follow up I was told that our lounch suite already arrived on the 24 August but it had a tear in the one seat and that they have send it to the dealer in Johannesburg to be fixed. When I phone 3 days before my set was suppose to be delivered I was told that the set is still in the warehouse with the tear and that the manufacturer will collect it only tommorrow and that I will have to wait another 2 weeks if I am lucky! read full review »

I would like to advise all consumers who are looking at getting there driveway(s) paved, these men are crooks they come to your home, sweet talk their way into making you sign with there company, they will take a $200 deposit and they will never pave your driveway. We have contacted them several times they hang up on us and we have basically lost our $200 please do not make the same mistake we have. read full review »

I purchased a couch and chair in May of 2004. The salesperson pushed the warranty on us that would replace or repair "any damage" on the couch and chair. On May 27, 2006 I noticed cracking and peeling of the leather. Since Monday was Memorial Day, I had to wait to call about the warranty until Tuesday May 30. Stain safe is the warranty service contracted through Wickes Furniture and refused to uphold their warranty which would to be either to fix the couches or replace the couches. I tried several attempts to have Wickes customer... read full review »

In November 2005 I ordered Bob Mackie Oval Coffee table and Oval End tables. It is now July 2006 and I've been notified that the order will not be in until the middle of August. Each month the retailer tells me that the tables have been delayed in shipment from China. E-mails to American Drew just draw responses telling me that they have problems with shipping from China. Previously I ordered a dinning room table and hutch set. When received the doors to the hutch were warped and the table was scratched. After waiting for three... read full review »

I AM ANGRY!. I had my GE microwave/range wall unit installed on February 10, 2006 and I am so unhappy. My reasons are: The oven fan comes on when you set the bake time and remains on sometimes 2 hours after you have turned it off. I know that ovens need fans but why must it stay on continuously and why must it be loud. I cannot sit in my breakfast room or talk on the phone without hearing that annoying roar. I have owned GE appliances before and never have I had an over with a fan that is loud. No one wants to cook and hear the fan... read full review »

My husband and I bought a Samsung Refrigerator Model # RS257BARB in November of 2005 for our new house. On May 15 we noticed that the number 34 on the refrigerator was flashing and started to rise to the 40's and then the 50's. I placed a call to Best Buy where I bought it, in which I also had a 3 year warranty. They placed a call into the Maytag Services and a repairman came out on May 17th (GJeran). He saw that my refrigerator needed a part so he took a heater gun and got the frost off and told us he didn't know how long it... read full review »

I entered into a contract to have my tile roof re done since December 2005, after much calling the roofing company they came out and demolished and repaired the roof minus the tile since March 2006 it is now July, Hurricane season is here and every time I call the company they tell they still don't have the tile and cannot give me an estimated time for completion. When I signed this contract back in Dec 2005 I specifically asked the salesman Amaury whether they had the tile and off course he said they had a warehouse full. I have been... read full review »

J.C. Penney {Brea Mall Store) Interior Decorating Dept. My complaint is that we have been waiting 5 months to have Shutters installed. Since the beginning when we submitted our order the decorator told us she would sent out to have our shutters re-measured by the shutter company. They came out and re-measured. The decorator told us she would get back to us and let us know the results. A month went by and did not receive a phone call from the decorator (Diane Adams). I then made a phone call to the store and was told she was out on sick leave... read full review »

I signed up with AA On-Line Moving & Storage in August 2005 to move our things from New Brunswick, NJ to Winter Haven, FL. I spoke with Mark Ash who was the salesmen and assured me that I was in good hands. The cost was $4,000 to ship our furniture and $289 a month for storage. When the person arrived to load our furniture on the truck they could barely speak english. We alloted $500 for packing supplies and when we reviewed the invoice , prices had been scratched off and changed to increase the price to the full $500. We moved into our... read full review »

We recently had to get forced into public sewer. We had a well but unfortunately, a new development was made for wealthy people only. J H Freed was contracted to do the job. They not only did not honor the contract but also, did not do any grading or emptying out the septic tank. They were quick enough to cash the check and get their money! We contacted them numerous times by phone and letters and not one response. We even talked to some of the workers and they insisted that we call the office which we did several times. We eventually had to... read full review »

We installed a Harbor Breeze ceiling fan with light kit in our home. It all works fine on slow speed, but if the fan is on medium or high speed, the motor is very loud. This is loud enough to not use it. Is there a way to have the company fix it? Maureen, mission viejo, CA 92692 read full review »

Home Builder, RW Hertel & Sons of san Luis Obispo, CA built our home in the rancho Obispo Development today I learned most the homes have massive defects with Leaks, and TOXIC MOLD, my neighbor at 1720 Singletree Ct has Smith & Sons MOLD people at her home all day I asked what for and the pace Suit guys said the Homes are FULL OF TOXIC MOLD the builder concealed it from us renters and that the State has told the builder to re-do all 53 roofs since the entire development if DEFECTIVE and has MOLD. We have been cheated and lied too by RW Hertel & Sons. read full review »

A sales contract on 2/9/06 w/ All American was made. At that time a deposit was paid to have stamped concrete for the front driveway,front porch and back patio with excavation of the front & back existing concrete. Through the time of the contract date and the permitting process I made numerous phone calls to find out status & information with none of my calls returned for months. Finally after I made a phone call for a full refund on May 6th, I received a call from Harold (the sales person and contact) that excavation had been done... read full review »

I purchased a duet washer at Lowes on 9/05. I have followed all manufacturer's instructions for the care of my washer. I have a septic tank odor coming from the water that washes my clothes for 1 month. Have followed Whirlpools recommendation to resolve the issue but did not help. Have had 2 techs come to tell me that all front loaders do this and that I have to just live with it . The last tech said he sees it everyday. This is a gross misrepresentation for the consumer. Good money is spent for a quality product in addition, to a health... read full review »

On 6/4, while I had my Kitchenaid range on the self clean cycle, the oven stopped working. The fuse blew and the timer on the oven went out. When I replaced the fuse the range top worked, but the timer remained out on the oven and the oven door remained locked. I sent Kitchenaid an email that day and followed up with a call the next day. I received a call back later that day. Service was set up with A and E Factory service for Saturday 6/10. I work 6 days per week, so I had to cancel patients for this service call. The tech showed up at 4:15... read full review »